Online games not connecting

jimskill4 · 06-24-2009, 04:01 AM

Hey, I am new here and thought this thread best suited this topic, otherwise I'm sorry!

Over the past few days my internet has been screwing around allowing and disallowing internet access. We finally called our Internet Provider and he "Fixed" the problem.
But now when I try to log into the world of warcraft or ventrilo I get stuck at connecting!
I have opened up EVERY port blizzard has said to open (I have never had to do this before)
I have tried resetting my modem (Motorola SBG900 Wireless SURFboard Gateway)
I have also tried a tracert but it just times out.
and looked at many other forums and have NOT found anything like this!

Also I have just started using a program called Smoothping. It did look sus at first but a mate had been using it so I gave that a go if that may have caused an issue.

Any help/Suggestions please!!

**Lord Sirian** · 06-24-2009, 08:10 AM

This probably belongs in the "Online Gaming Support" section.

This "Smoothping" program, what is it supposed to do?

**Jason09** · 06-24-2009, 08:34 AM

Hi and welcome to TSF!
Are you using another external device to connect online besides the Motorola gateway, such as a router? If so, what is make and model of it?

jimskill4 · 06-24-2009, 11:52 PM

Nope not using anything to connect appart from my modem. (Model listed in OP)
Smoothping is a gaming application for people with high ping/latency that reduces the ping/latency by connecting to another server. www.smoothping.com

jimskill4 · 06-24-2009, 11:53 PM

Eww, sorry for the double post.

**Lord Sirian** · 06-25-2009, 12:27 AM

Have you tried uninstalling smoothping and seeing how you go?

**Jason09** · 06-25-2009, 09:37 AM

Also, check with the PF port checker to see if the ports are really open.

06-24-2009, 04:01 AM	#1 (permalink)
jimskill4 Registered User Join Date: Jun 2009 Posts: 3 OS: Vista 32bit	Online games not connecting Hey, I am new here and thought this thread best suited this topic, otherwise I'm sorry! Over the past few days my internet has been screwing around allowing and disallowing internet access. We finally called our Internet Provider and he "Fixed" the problem. But now when I try to log into the world of warcraft or ventrilo I get stuck at connecting! I have opened up EVERY port blizzard has said to open (I have never had to do this before) I have tried resetting my modem (Motorola SBG900 Wireless SURFboard Gateway) I have also tried a tracert but it just times out. and looked at many other forums and have NOT found anything like this! Also I have just started using a program called Smoothping. It did look sus at first but a mate had been using it so I gave that a go if that may have caused an issue. Any help/Suggestions please!! Last edited by jimskill4; 06-24-2009 at 04:03 AM.

06-24-2009, 08:10 AM	#2 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,604 OS: Windows XP SP 3 My System	Re: Online games not connecting This probably belongs in the "Online Gaming Support" section. This "Smoothping" program, what is it supposed to do? __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California

06-24-2009, 08:34 AM	#3 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,314 OS: Windows XP Home Edition Service Pack 3 My System	Re: Online games not connecting Hi and welcome to TSF! Are you using another external device to connect online besides the Motorola gateway, such as a router? If so, what is make and model of it? __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.

06-24-2009, 11:52 PM	#4 (permalink)
jimskill4 Registered User Join Date: Jun 2009 Posts: 3 OS: Vista 32bit	Re: Online games not connecting Nope not using anything to connect appart from my modem. (Model listed in OP) Smoothping is a gaming application for people with high ping/latency that reduces the ping/latency by connecting to another server. www.smoothping.com

06-24-2009, 11:53 PM	#5 (permalink)
jimskill4 Registered User Join Date: Jun 2009 Posts: 3 OS: Vista 32bit	Re: Online games not connecting Eww, sorry for the double post.

06-25-2009, 12:27 AM	#6 (permalink)
Lord Sirian Mentor, Games Team Join Date: Jan 2007 Location: Australia Posts: 1,604 OS: Windows XP SP 3 My System	Re: Online games not connecting Have you tried uninstalling smoothping and seeing how you go? __________________ "Come forth for the cattle call Confront the evil river you can't control Wicked ways and venomous eyes Just human nature in disguise..."- Clouds over California

06-25-2009, 09:37 AM	#7 (permalink)
Jason09 Moderator, Games Team Join Date: Jan 2009 Location: Near Washington, D.C. Posts: 2,314 OS: Windows XP Home Edition Service Pack 3 My System	Re: Online games not connecting Also, check with the PF port checker to see if the ports are really open. __________________ Gaming troubleshooting steps. Real peace cannot be found in what happens in Washington, D.C. Only God can give true peace to people.