"Disconnected from XBox Live"

merdog · 11-03-2008, 08:38 PM

I have gone through hell trying to fix this problem.

Periodically I receive a message while i play that says "Disconnected from XBox Live."

Let me give you a run-down of my situation. For starters my setup. I run charter internet going from the modem to the router. The router is router Netgear WGR624v9. I also got this problem with Netgear router WGR614v3. Both were certified routers for xbox live, and they both ran the firmware that was approved. I will get back to that later. I have a wired connection from my xbox to the router.

When i run the XBox live networking setup and everything on the list is OK and the NAT setting is open.

I had a different router and everything was perfect for xbox. Nothing was wrong. I then had to get a new one and i started to have problems with xbox live. I was getting a "network connection interupted" message in the middle of games and it would disconnect me. So i switched to a different router. Then my current problem started happening.

I called Microsoft, we troubleshooted some things and they basically said it was my router and i should call them. So I got on the phone with netgear, and we troubleshooted a lot. I was probably on the phone for 3 hours with them over the course of a few days. Some of the things they had me do was; raise/lower MTU size, set NAT settings to open, we port forwarded the ports needed for xbox live to function, we disabled the SPI firewall, and we even created a default DMZ server. They also said that i should update the firmware and that it shouldn't make a difference if it was old or new when it comes to staying connected to xbox live. So i updated it and nothing happened. After everything we went through netgear said, "well i can suggest trying a different router." So the guy from customer service said that i should try router wgr624v9 which is my current router. So i went out and bought this one. I installed it, crossed my fingers, and got on xbox. I thought everything was going well and BAM, disconnected from xbox live. A few days later i started messing with this router's settings like i did when i was talking to customer service (I am almost a pro now). It still doesn't work.

And here are the answers to a few questions that will probably be asked:

I tried connecting directly to the modem, everything works fine.
I tried logging all computers off the router and unplugging all other connections to the router and playing, no change
I tried smashing my head against the wall, nothing changed besides many bruises
I tried different games, both had the same effect
I play COD4, the other game i tested was GTA4 (whichever the newest on is)

I do not know what to do, and apparently Netgear hasn't a clue either. Please help...

merdog · 12-15-2008, 10:27 AM

The problem is still happening, can anyone help me out?

Mcninjaguy · 12-16-2008, 10:16 AM

so it looks you've tried everything on the router side of things

have you tried manually giving your xbox the gateway address and an IP address?

**af3** · 12-19-2008, 02:12 PM

Call your ISP and see if they can check your connection from their end. Maybe it's your modem or the line connecting to your house.

merdog · 12-22-2008, 11:52 AM

Quote:

Originally Posted by Mcninjaguy

so it looks you've tried everything on the router side of things

have you tried manually giving your xbox the gateway address and an IP address?

No how would i do that?

Mcninjaguy · 12-23-2008, 04:09 AM

It's in your network settings

I don't own a xbox 360 myself so be patient but I've done this more than a couple times.

this is for the old Xbox 360 interface
http://support.microsoft.com/kb/908885

11-03-2008, 08:38 PM	#1 (permalink)
merdog Registered User Join Date: Nov 2008 Posts: 3 OS: Vista	"Disconnected from XBox Live" I have gone through hell trying to fix this problem. Periodically I receive a message while i play that says "Disconnected from XBox Live." Let me give you a run-down of my situation. For starters my setup. I run charter internet going from the modem to the router. The router is router Netgear WGR624v9. I also got this problem with Netgear router WGR614v3. Both were certified routers for xbox live, and they both ran the firmware that was approved. I will get back to that later. I have a wired connection from my xbox to the router. When i run the XBox live networking setup and everything on the list is OK and the NAT setting is open. I had a different router and everything was perfect for xbox. Nothing was wrong. I then had to get a new one and i started to have problems with xbox live. I was getting a "network connection interupted" message in the middle of games and it would disconnect me. So i switched to a different router. Then my current problem started happening. I called Microsoft, we troubleshooted some things and they basically said it was my router and i should call them. So I got on the phone with netgear, and we troubleshooted a lot. I was probably on the phone for 3 hours with them over the course of a few days. Some of the things they had me do was; raise/lower MTU size, set NAT settings to open, we port forwarded the ports needed for xbox live to function, we disabled the SPI firewall, and we even created a default DMZ server. They also said that i should update the firmware and that it shouldn't make a difference if it was old or new when it comes to staying connected to xbox live. So i updated it and nothing happened. After everything we went through netgear said, "well i can suggest trying a different router." So the guy from customer service said that i should try router wgr624v9 which is my current router. So i went out and bought this one. I installed it, crossed my fingers, and got on xbox. I thought everything was going well and BAM, disconnected from xbox live. A few days later i started messing with this router's settings like i did when i was talking to customer service (I am almost a pro now). It still doesn't work. And here are the answers to a few questions that will probably be asked: I tried connecting directly to the modem, everything works fine. I tried logging all computers off the router and unplugging all other connections to the router and playing, no change I tried smashing my head against the wall, nothing changed besides many bruises I tried different games, both had the same effect I play COD4, the other game i tested was GTA4 (whichever the newest on is) I do not know what to do, and apparently Netgear hasn't a clue either. Please help...

12-15-2008, 10:27 AM	#2 (permalink)
merdog Registered User Join Date: Nov 2008 Posts: 3 OS: Vista	Re: "Disconnected from XBox Live" The problem is still happening, can anyone help me out?

12-16-2008, 10:16 AM	#3 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: "Disconnected from XBox Live" so it looks you've tried everything on the router side of things have you tried manually giving your xbox the gateway address and an IP address?

12-19-2008, 02:12 PM	#4 (permalink)
af3 TSF Enthusiast Join Date: Jun 2008 Posts: 1,179 OS: XP SP3 & PCLinuxOS Gnome My System	Re: "Disconnected from XBox Live" Call your ISP and see if they can check your connection from their end. Maybe it's your modem or the line connecting to your house.

12-23-2008, 04:09 AM	#6 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: "Disconnected from XBox Live" It's in your network settings I don't own a xbox 360 myself so be patient but I've done this more than a couple times. this is for the old Xbox 360 interface http://support.microsoft.com/kb/908885