unable to install file needed for games on King.com - Help Please!

squeak09 · 06-20-2008, 04:02 AM

Hello,

I upgraded my King.com account by depositing a fiver. Since then every time I try to play a game it tells me that I need to install a Secure Game Control. When I try to do this I have a window pop up saying :

'Windows cannot access the specified device,path or file. You may not have the appropriate permissions to access the item.'

Also the King installer window pops up after the above with this message :

'MidasException:.\KingInstaller.cpp line 126: ShellExecuteEx error'

I have contacted the technical department of the King.com website and they have suggested :
1. Run the file as administrator - done this & did not make a difference.
2. Close the resident shield in AVG - which I also done - & also closed the whole AVG program but still nothing.

I am so stuck, King.com are now not responding at all.

I am hoping someone will be able to help me please.

Regards

Donna (squeak09)

carynlee64 · 06-28-2008, 08:05 PM

I am having the same problem..did you get any help on it, i gave them my deposit now i cant play any games...grrrrrr..thanks Caryn

carynlee64 · 06-28-2008, 08:07 PM

my virus protector is saying its a Trojan..I also have vista...hmmm

barchip · 07-09-2008, 08:03 AM

I am suddenly having the same problem after playing as a gold member for months. Have you found a solution or got any help yet?

geordiebabae · 07-17-2008, 08:06 AM

hi. i am having the same problems although its nice to know im not the only one it really frustrating knowing they have my money and cant do anything with it.
i contacted them and there reply wasto close all windows and click the kinginstaller icon on my desk top and run it from there which i done and its made no difference.if that didnt work to restart my comp and try again but that also doesnt work. now they arent answering my emails???????????

**koala** · 07-18-2008, 02:11 AM

If king.com has taken your money and is refusing to help any of you, uninstall their software and never use them again. There are plenty of other games companies who treat their customers properly.

barchip · 07-18-2008, 08:01 AM

My problem was resolved on 7/8/08 when King posted the following in its forum. It worked for me.

Quote:

Other news of today includes a new Active X control that you need to download. If you have trouble installing it, go to "add/remove programs" in windows and uninstall "king.com". Then come back here and save the file to your hard drive instead of running it right away. Run the installer and everything should be working fine.

Good Luck!!!

06-20-2008, 04:02 AM	#1 (permalink)
squeak09 Registered User Join Date: Jun 2008 Posts: 1 OS: Windows Vista Basic	unable to install file needed for games on King.com - Help Please! Hello, I upgraded my King.com account by depositing a fiver. Since then every time I try to play a game it tells me that I need to install a Secure Game Control. When I try to do this I have a window pop up saying : 'Windows cannot access the specified device,path or file. You may not have the appropriate permissions to access the item.' Also the King installer window pops up after the above with this message : 'MidasException:.\KingInstaller.cpp line 126: ShellExecuteEx error' I have contacted the technical department of the King.com website and they have suggested : 1. Run the file as administrator - done this & did not make a difference. 2. Close the resident shield in AVG - which I also done - & also closed the whole AVG program but still nothing. I am so stuck, King.com are now not responding at all. I am hoping someone will be able to help me please. Regards Donna (squeak09)

06-28-2008, 08:05 PM	#2 (permalink)
carynlee64 Registered User Join Date: Jun 2008 Posts: 2 OS: windows vista	Re: unable to install file needed for games on King.com - Help Please! I am having the same problem..did you get any help on it, i gave them my deposit now i cant play any games...grrrrrr..thanks Caryn

06-28-2008, 08:07 PM	#3 (permalink)
carynlee64 Registered User Join Date: Jun 2008 Posts: 2 OS: windows vista	Re: unable to install file needed for games on King.com - Help Please! my virus protector is saying its a Trojan..I also have vista...hmmm

07-09-2008, 08:03 AM	#4 (permalink)
barchip Registered User Join Date: Jul 2008 Posts: 2 OS: Vista	Re: unable to install file needed for games on King.com - Help Please! I am suddenly having the same problem after playing as a gold member for months. Have you found a solution or got any help yet?

07-17-2008, 08:06 AM	#5 (permalink)
geordiebabae Registered User Join Date: Jul 2008 Posts: 1 OS: windows xp	Re: unable to install file needed for games on King.com - Help Please! hi. i am having the same problems although its nice to know im not the only one it really frustrating knowing they have my money and cant do anything with it. i contacted them and there reply wasto close all windows and click the kinginstaller icon on my desk top and run it from there which i done and its made no difference.if that didnt work to restart my comp and try again but that also doesnt work. now they arent answering my emails???????????

07-18-2008, 02:11 AM	#6 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 9,175 OS: XP/UBUNTU My System	Re: unable to install file needed for games on King.com - Help Please! If king.com has taken your money and is refusing to help any of you, uninstall their software and never use them again. There are plenty of other games companies who treat their customers properly. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here