[SOLVED] installer is freezing (stop responding)

BennyZars · 05-13-2009, 06:03 PM

now i notice that im having problem on installation.

when i try to install games through game installer. (game installer that you download from the net ex. Atlantica online).

when i click the installer it stop responding. and when i close that by task manager it freezes. i need to restart my computer.

i thought that particular game installer has a problem but when i tried some game installer that i already had in my pc it still freezes, stop responding.

i tried to install some small size application and i notice that it stop responding for a sec. and then it activates. its like my computer is having a hard time to run the installation.

please help me to fixed this problem.

some infos:
1.) i turn off the kaspersky but thel installation still freezes.
2.) do you think some microsoft updates make it like that?. because i started to turn on the automatic updates.
3.) i scan my computer with malwarebytes and nothing detected. i also perform a quick scan with kaspersky the same outcome also.
4.) i frequently use ctf cleaner

edited:

i google search and one information said that i should check the device manager if there is a yellow mark
ilook at the device manager and there is yellow question mark in "other devices -> sm bus controller". but i dont know if it has something to do with this problem..

**5NIPER_WOLF** · 05-13-2009, 06:10 PM

Go back into Device Manager and double click that device with the yellow question mark and post a screenshot. You most likely need to update some drivers.

[to take a screenshot; press Print Screen and paste it into MS Paint and upload it to this forum]

BennyZars · 05-13-2009, 08:20 PM

to 5Niper wolf:

thanks bro for your reply. ^_^
i somehow manage to install the game installer when i transfer the installer in different hard disk (same pc).

about the issue in my sm bus controller. i dont have the cd where i can get and install the needed parts. i tried to get it online but i dont know what chipset that i had. i dont know if it is intel etc.

**5NIPER_WOLF** · 05-14-2009, 09:49 AM

To find out what chipset you have, download CPU-Z and that will tell you.

So, you managed to install the game on a different partition or a different hard drive.

BennyZars · 05-14-2009, 11:31 AM

thanks 5niper wood for the download.

yes i managed to install it. ^_^

the chipset is:

ATI Xpress 200 (RS480) REV. 10

**5NIPER_WOLF** · 05-14-2009, 02:02 PM

Alright cool, enjoy your gaming!

05-13-2009, 06:03 PM	#1 (permalink)
BennyZars Registered User Join Date: Apr 2009 Posts: 18 OS: xp	[SOLVED] installer is freezing (stop responding) now i notice that im having problem on installation. when i try to install games through game installer. (game installer that you download from the net ex. Atlantica online). when i click the installer it stop responding. and when i close that by task manager it freezes. i need to restart my computer. i thought that particular game installer has a problem but when i tried some game installer that i already had in my pc it still freezes, stop responding. i tried to install some small size application and i notice that it stop responding for a sec. and then it activates. its like my computer is having a hard time to run the installation. please help me to fixed this problem. some infos: 1.) i turn off the kaspersky but thel installation still freezes. 2.) do you think some microsoft updates make it like that?. because i started to turn on the automatic updates. 3.) i scan my computer with malwarebytes and nothing detected. i also perform a quick scan with kaspersky the same outcome also. 4.) i frequently use ctf cleaner edited: i google search and one information said that i should check the device manager if there is a yellow mark ilook at the device manager and there is yellow question mark in "other devices -> sm bus controller". but i dont know if it has something to do with this problem..

05-13-2009, 06:10 PM	#2 (permalink)
5NIPER_WOLF Senior Tech, Games Team Join Date: Jan 2009 Location: Toronto Canada Posts: 3,262 OS: Windows VISTA Home Premium 64-Bit/Fedora 11/Mandriva/WinXP SP3 My System Blog Entries: 3	Re: installer is freezing (stop responding) Go back into Device Manager and double click that device with the yellow question mark and post a screenshot. You most likely need to update some drivers. [to take a screenshot; press Print Screen and paste it into MS Paint and upload it to this forum] __________________ Apps - CCleaner FireBug Network Mapper WinDirStat Process Explorer SpeedFan Info - Very Important NVIDIA Drivers ATI Drivers PSU Info I do not give support with MSN/E-mail or Private Messages.

05-13-2009, 08:20 PM	#3 (permalink)
BennyZars Registered User Join Date: Apr 2009 Posts: 18 OS: xp	Re: installer is freezing (stop responding) to 5Niper wolf: thanks bro for your reply. ^_^ i somehow manage to install the game installer when i transfer the installer in different hard disk (same pc). about the issue in my sm bus controller. i dont have the cd where i can get and install the needed parts. i tried to get it online but i dont know what chipset that i had. i dont know if it is intel etc.

05-14-2009, 09:49 AM	#4 (permalink)
5NIPER_WOLF Senior Tech, Games Team Join Date: Jan 2009 Location: Toronto Canada Posts: 3,262 OS: Windows VISTA Home Premium 64-Bit/Fedora 11/Mandriva/WinXP SP3 My System Blog Entries: 3	Re: installer is freezing (stop responding) To find out what chipset you have, download CPU-Z and that will tell you. So, you managed to install the game on a different partition or a different hard drive. __________________ Apps - CCleaner FireBug Network Mapper WinDirStat Process Explorer SpeedFan Info - Very Important NVIDIA Drivers ATI Drivers PSU Info I do not give support with MSN/E-mail or Private Messages.

05-14-2009, 11:31 AM	#5 (permalink)
BennyZars Registered User Join Date: Apr 2009 Posts: 18 OS: xp	Re: installer is freezing (stop responding) thanks 5niper wood for the download. yes i managed to install it. ^_^ the chipset is: ATI Xpress 200 (RS480) REV. 10 Last edited by BennyZars; 05-14-2009 at 11:32 AM.

05-14-2009, 02:02 PM	#6 (permalink)
5NIPER_WOLF Senior Tech, Games Team Join Date: Jan 2009 Location: Toronto Canada Posts: 3,262 OS: Windows VISTA Home Premium 64-Bit/Fedora 11/Mandriva/WinXP SP3 My System Blog Entries: 3	Re: [SOLVED] installer is freezing (stop responding) Alright cool, enjoy your gaming! __________________ Apps - CCleaner FireBug Network Mapper WinDirStat Process Explorer SpeedFan Info - Very Important NVIDIA Drivers ATI Drivers PSU Info I do not give support with MSN/E-mail or Private Messages.