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Game Installation Support Get help on installing the new game so you can relax.

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Old 06-25-2008, 12:22 AM   #1 (permalink)
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Problem installing Age of Empires 3

Whenever I try to install AoE3, the install shield will load. I get to the screen where it asks for express or custom installation. I select express and click next and then I get an error message which says:

Unhandled Exception
Error Number: 0x80040702
Description: Failed to load DLL: MGSPID
Setup will now terminate.

I click ok and I am forced to finish the install. I don't know what to do.
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Old 06-25-2008, 02:04 AM   #2 (permalink)
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Re: Problem installing Age of Empires 3

Hi Rebel.

Try extracting the file manually to you system32 folder.
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Old 06-25-2008, 06:02 PM   #3 (permalink)
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Re: Problem installing Age of Empires 3

I tried to extract the file but I get an error message that says:

Cannot copy mgspid: Cannot read from source file or disc.
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Old 06-25-2008, 06:11 PM   #4 (permalink)
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Re: Problem installing Age of Empires 3

Is it possible for you to install the game on a different computer? Just to make sure it's not a faulty disk.
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Old 06-26-2008, 02:08 PM   #5 (permalink)
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Re: Problem installing Age of Empires 3

I'm afraid not.
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Old 06-26-2008, 06:14 PM   #6 (permalink)
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Re: Problem installing Age of Empires 3

Is the disk new?
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