Can't connect my systems with the net

ExiledPoet · 04-22-2009, 07:34 PM

Alright, so we just got comcast internet, and it will connect me to the internet (Sorry for stating the obvious..) But when I plug it into my Xbox 360 or my PlayStation 3 it won't connect them to the internet, when I've tried it with the Playstation and do the network scan it shows that it can't even find a IP adress, and I'm sure the same goes for the Xbox. The modem box is a Touchstone Telephony Modem. Model: TM502G, its a ARRIS. Its a large black box with 8 lights. (Battery, Telephone 2, Telephone 1, Link, Online, Us, Ds, and Power.) All the lights are solid green, but the Link light is flashing green. I've already called customer support but they can't do anything since the person who has the comcast subscription in their name is out of town and I'd need their Social Security pin. Both systems connected to the internet before we obtained Comcast. I hope I have supplied enough information, thank you.

Mcninjaguy · 04-22-2009, 09:04 PM

most likely you're going to have just put in a manual IP address for the Xbox 360

and I'm guessing you're online with your computer and the internet works fine?

for a=manual input its something like this

ip address 192.168.1.120
defualt gateway adddress: 255.255.255.0
gateway address: 192.168.1.1

I think those are the 3 main ones you need to worry about

04-22-2009, 07:34 PM	#1 (permalink)
ExiledPoet Registered User Join Date: Apr 2009 Posts: 1 OS: Vista	Can't connect my systems with the net Alright, so we just got comcast internet, and it will connect me to the internet (Sorry for stating the obvious..) But when I plug it into my Xbox 360 or my PlayStation 3 it won't connect them to the internet, when I've tried it with the Playstation and do the network scan it shows that it can't even find a IP adress, and I'm sure the same goes for the Xbox. The modem box is a Touchstone Telephony Modem. Model: TM502G, its a ARRIS. Its a large black box with 8 lights. (Battery, Telephone 2, Telephone 1, Link, Online, Us, Ds, and Power.) All the lights are solid green, but the Link light is flashing green. I've already called customer support but they can't do anything since the person who has the comcast subscription in their name is out of town and I'd need their Social Security pin. Both systems connected to the internet before we obtained Comcast. I hope I have supplied enough information, thank you.

04-22-2009, 09:04 PM	#2 (permalink)
Mcninjaguy Temporarily Banned Join Date: Jun 2008 Location: Ottawa, Ontario, Canada Posts: 10,422 OS: Windows 7 Ultimate 64bit My System Blog Entries: 1	Re: Can't connect my systems with the net most likely you're going to have just put in a manual IP address for the Xbox 360 and I'm guessing you're online with your computer and the internet works fine? for a=manual input its something like this ip address 192.168.1.120 defualt gateway adddress: 255.255.255.0 gateway address: 192.168.1.1 I think those are the 3 main ones you need to worry about