Xbox Live and Arris TM502G modem help

santa1411 · 02-09-2008, 10:34 AM

I have an arris cable modem from cox and i've been trying to get on xbox live for the past couple of days and i cant.I have already tried restarting the modem from the instructions cox and xbox.com give you, but they dont work. Automatic settings will not work either, and when i manually put in the settings from my computer(ip,mask,gate,dns,and other things) i cant get past the dns test. I always get past the ip test but not the dns test. Ive gotten past the dns test twice though but it fails at the MTU test. The few times i did get past the dns test also, after turning off my xbox and then back on, it would not get past it. So does anyone know of a way i can get this to work. Also I am using a direct connection to the modem. Our router died two weeks ago.

jeremyshomename · 02-27-2008, 08:46 PM

i have the same problem.. any help??

santa1411 · 02-28-2008, 06:25 PM

I figured it out. You have to unplug both the power cord and the backup battery from the modem and then either unplug the cable cord from the modem or your wall. Make sure ur 360 is off with a disk not in it. Plug an ethernet cord from the modem to the back of your 360. Turn on your 360 and then wait 30 seconds then first plug in the cable cord and then the power and battery. When like the second light on the modem comes on press the reset button and then do the same thing one more time. After that go to your xbox and do the xxrblbxx thing on your memory setting and it should work. You have to do it on the device options menu in memory i think. After all that it should work.

unbrokenmirror · 02-29-2008, 10:18 AM

just keep trying

02-09-2008, 10:34 AM	#1 (permalink)
santa1411 Registered User Join Date: Feb 2008 Posts: 2 OS: winxp	Xbox Live and Arris TM502G modem help I have an arris cable modem from cox and i've been trying to get on xbox live for the past couple of days and i cant.I have already tried restarting the modem from the instructions cox and xbox.com give you, but they dont work. Automatic settings will not work either, and when i manually put in the settings from my computer(ip,mask,gate,dns,and other things) i cant get past the dns test. I always get past the ip test but not the dns test. Ive gotten past the dns test twice though but it fails at the MTU test. The few times i did get past the dns test also, after turning off my xbox and then back on, it would not get past it. So does anyone know of a way i can get this to work. Also I am using a direct connection to the modem. Our router died two weeks ago.

02-27-2008, 08:46 PM	#2 (permalink)
jeremyshomename Registered User Join Date: Feb 2008 Posts: 2 OS: xp	Re: Xbox Live and Arris TM502G modem help i have the same problem.. any help??

02-28-2008, 06:25 PM	#3 (permalink)
santa1411 Registered User Join Date: Feb 2008 Posts: 2 OS: winxp	Re: Xbox Live and Arris TM502G modem help I figured it out. You have to unplug both the power cord and the backup battery from the modem and then either unplug the cable cord from the modem or your wall. Make sure ur 360 is off with a disk not in it. Plug an ethernet cord from the modem to the back of your 360. Turn on your 360 and then wait 30 seconds then first plug in the cable cord and then the power and battery. When like the second light on the modem comes on press the reset button and then do the same thing one more time. After that go to your xbox and do the xxrblbxx thing on your memory setting and it should work. You have to do it on the device options menu in memory i think. After all that it should work.

02-29-2008, 10:18 AM	#4 (permalink)
unbrokenmirror Registered User Join Date: Jan 2008 Location: Plymouth Posts: 17 OS: xp sp2 My System	Re: Xbox Live and Arris TM502G modem help just keep trying __________________ *Rock on world*