Please insert Xbox 360 disk...

TelevisedLoser · 05-24-2007, 04:24 PM

I'm afraid I have encountered a problem.

I have recently rented a game, Saints Row, and attempted to play it. It got up to the main screen and when I attempted to play a new game, the screen froze. Naturally, I restarted the console only to have a message appear telling me to "insert an xbox 360 game". Frustrated, I restarted again, removed the disk, and did every possible combination.

I did the memory cache thing, I restarted the console, I unplugged the console and nothing is working. I played a DVD which worked fine, but other 360 games refused to work also.

Please help me.

-Jeff

~~Jaymie1989~~ · 05-24-2007, 06:40 PM

Hi Jeff,

I had a problem with Saints Row. I Phoned THQ The Publisher of Saints Row and they said there was a few problems when Saints Row was being writen to the disk. So It can Be A Corrupt disk.

With the other games, Have you done the Xbox 360 updates?

TelevisedLoser · 05-24-2007, 07:51 PM

My 360 has had no updates.

And it isn't just SR, I've tried other 360 games and even an original Xbox game, but the same message popped up.

~~Jaymie1989~~ · 05-24-2007, 08:02 PM

Okay. .......... I would now contact Microsoft about it. It could be a problem with the disk drive.

The Tech Support Forum isnt really good on Games Consoles.

You Can Try The Xbox forum or Games Forum

Here Are The Links

Xbox 360 Forum
Gamesforum

Good Luck

Jay.

**1 g0t 0wn3d** · 05-24-2007, 08:20 PM

This can happen when the disc drive lens is dirty.

~~Jaymie1989~~ · 05-25-2007, 08:49 AM

Hi,

Yea it can be a dirty lens. If you just get a lens cleaner disk. It dont have to be a certain one. for example i have got a ps2 lens cleaner and that works for my radio, pc, and xbox, I only payed £3 for it from a game store.

TelevisedLoser · 06-05-2007, 04:39 PM

Nothing is working, and the disk is clean. It's been a week or so now, so I'm going to call up Micro.

Erock600 · 06-06-2007, 11:36 PM

When I called tech support they said the problem as with the lens. To fix this they gave me the instuctions on how to realign the lens. Disconect everything. Take off the face plate and underneath the disk tray there is two half circular holes on the left. I cannot recall which one it was but you insert a staightened paper clip about a half inch SRTAIGHT in it and push gently but firmly and your should feel the lens slide back about a quarter of an inch back. This should reset your lense position. Restart the system with just the faceplate on and shut it down. Then try to play a game. When that didnt work for me I had to send it in to be repaired, but it was free because of the one year warrenty but now its not working agian and the warrenty is up. So good luck!

TelevisedLoser · 06-22-2007, 10:07 PM

Alright, I got the box from Microsoft last thursday and sent my 360 (Minus all the hardware and wires) to fedex.

Anyone know how long it took for them to get their 360 back?

**1 g0t 0wn3d** · 06-22-2007, 10:22 PM

Anywere from 1 week to never (they took my normal xbox)

Erock600 · 06-23-2007, 12:25 PM

It depends on your location. I am from New York and it ships to Texas. For me it was 5-6 weeks. Also, within two months it was broken again and my warrenty was void.

TelevisedLoser · 06-23-2007, 04:20 PM

I am from Massachusetts.

Quote:

Also, within two months it was broken again and my warrenty was void.

You do know they offer repairs for free right?

05-24-2007, 04:24 PM	#1 (permalink)
TelevisedLoser Registered User Join Date: Sep 2006 Posts: 13 OS: XP	Please insert Xbox 360 disk... I'm afraid I have encountered a problem. I have recently rented a game, Saints Row, and attempted to play it. It got up to the main screen and when I attempted to play a new game, the screen froze. Naturally, I restarted the console only to have a message appear telling me to "insert an xbox 360 game". Frustrated, I restarted again, removed the disk, and did every possible combination. I did the memory cache thing, I restarted the console, I unplugged the console and nothing is working. I played a DVD which worked fine, but other 360 games refused to work also. Please help me. -Jeff

05-24-2007, 06:40 PM	#2 (permalink)
~~Jaymie1989~~ Register user Join Date: Mar 2007 Location: Tech Support Forum, Online - Otherwise Brighton, United Kingdom Posts: 2,186 OS: Dual Booting - Windows XP Home Edition SP2 & Vista Home Premium My System	Re: Please insert Xbox 360 disk... Hi Jeff, I had a problem with Saints Row. I Phoned THQ The Publisher of Saints Row and they said there was a few problems when Saints Row was being writen to the disk. So It can Be A Corrupt disk. With the other games, Have you done the Xbox 360 updates?

05-24-2007, 07:51 PM	#3 (permalink)
TelevisedLoser Registered User Join Date: Sep 2006 Posts: 13 OS: XP	Re: Please insert Xbox 360 disk... My 360 has had no updates. And it isn't just SR, I've tried other 360 games and even an original Xbox game, but the same message popped up.

05-24-2007, 08:02 PM	#4 (permalink)
~~Jaymie1989~~ Register user Join Date: Mar 2007 Location: Tech Support Forum, Online - Otherwise Brighton, United Kingdom Posts: 2,186 OS: Dual Booting - Windows XP Home Edition SP2 & Vista Home Premium My System	Re: Please insert Xbox 360 disk... Okay. .......... I would now contact Microsoft about it. It could be a problem with the disk drive. The Tech Support Forum isnt really good on Games Consoles. You Can Try The Xbox forum or Games Forum Here Are The Links Xbox 360 Forum Gamesforum Good Luck Jay.

05-24-2007, 08:20 PM	#5 (permalink)
1 g0t 0wn3d TSF Enthusiast Join Date: Jan 2007 Location: Sedona, az Posts: 6,528 OS: Vista basic 32bit My System	Re: Please insert Xbox 360 disk... This can happen when the disc drive lens is dirty. __________________ Bench Test \| PC Wizard \| System specs \| PSU info \| PSU calculator \| Memtest86+ \| Speedfan

05-25-2007, 08:49 AM	#6 (permalink)
~~Jaymie1989~~ Register user Join Date: Mar 2007 Location: Tech Support Forum, Online - Otherwise Brighton, United Kingdom Posts: 2,186 OS: Dual Booting - Windows XP Home Edition SP2 & Vista Home Premium My System	Re: Please insert Xbox 360 disk... Hi, Yea it can be a dirty lens. If you just get a lens cleaner disk. It dont have to be a certain one. for example i have got a ps2 lens cleaner and that works for my radio, pc, and xbox, I only payed £3 for it from a game store.

06-05-2007, 04:39 PM	#7 (permalink)
TelevisedLoser Registered User Join Date: Sep 2006 Posts: 13 OS: XP	Re: Please insert Xbox 360 disk... Nothing is working, and the disk is clean. It's been a week or so now, so I'm going to call up Micro.

06-06-2007, 11:36 PM	#8 (permalink)
Erock600 Registered User Join Date: Jun 2007 Posts: 18 OS: xp	Re: Please insert Xbox 360 disk... When I called tech support they said the problem as with the lens. To fix this they gave me the instuctions on how to realign the lens. Disconect everything. Take off the face plate and underneath the disk tray there is two half circular holes on the left. I cannot recall which one it was but you insert a staightened paper clip about a half inch SRTAIGHT in it and push gently but firmly and your should feel the lens slide back about a quarter of an inch back. This should reset your lense position. Restart the system with just the faceplate on and shut it down. Then try to play a game. When that didnt work for me I had to send it in to be repaired, but it was free because of the one year warrenty but now its not working agian and the warrenty is up. So good luck!

06-22-2007, 10:07 PM	#9 (permalink)
TelevisedLoser Registered User Join Date: Sep 2006 Posts: 13 OS: XP	Re: Please insert Xbox 360 disk... Alright, I got the box from Microsoft last thursday and sent my 360 (Minus all the hardware and wires) to fedex. Anyone know how long it took for them to get their 360 back?

06-22-2007, 10:22 PM	#10 (permalink)
1 g0t 0wn3d TSF Enthusiast Join Date: Jan 2007 Location: Sedona, az Posts: 6,528 OS: Vista basic 32bit My System	Re: Please insert Xbox 360 disk... Anywere from 1 week to never (they took my normal xbox) __________________ Bench Test \| PC Wizard \| System specs \| PSU info \| PSU calculator \| Memtest86+ \| Speedfan

06-23-2007, 12:25 PM	#11 (permalink)
Erock600 Registered User Join Date: Jun 2007 Posts: 18 OS: xp	Re: Please insert Xbox 360 disk... It depends on your location. I am from New York and it ships to Texas. For me it was 5-6 weeks. Also, within two months it was broken again and my warrenty was void.