Go Back   Tech Support Forum > Microsoft Support > Microsoft Office support

Outlook 2010 mailbox size issue, please help :)

This is a discussion on Outlook 2010 mailbox size issue, please help :) within the Microsoft Office support forums, part of the Tech Support Forum category. Hello, one of our users is having size issues come up in outlook. This user gets and sends lots of


Closed Thread
 
Thread Tools Search this Thread
Old 01-28-2011, 05:20 AM   #1
Registered Member
 
Join Date: Mar 2010
Posts: 116
OS: Vista SP2



Hello, one of our users is having size issues come up in outlook. This user gets and sends lots of mail. Previously they used outlook 2003 with same issue. We upgraded recently to 2010 and transferred the pst and issue followed. Daily she is asked to archive to make space.

I figured her mailbox was simply just too big but when I checked size it is only 1.5Gb

I read Microsoft article 982577 and it says default limit is 50Gb

I also followed article 832925 and it says to manually define size limits in registry. Is that still necessary when the default is 50Gb?

I went to registry to preform task but the path was a dead end.
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\PST does not exist on this computer. There is no Office folder on this path in the registry
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\PST
This path exists but the only keys are Default and LastCorruptStoreOnly

It says to manually create keys if not there but what if the entire path is missing? Do I create the keys when there is a publicized default? If I create the keys do I create them in both places listed in the article?

Any help is greatly appreciated.



The user does also have 5-6 personal folders that are sizable, they are just inboxes of past employees and are inactive archives, no send receive. All around 2Gb but one is 11Gb. However these are all separate pst files the main default pst that her e-mail account is connected to is 1.5Gb.

__________________
GPtech is offline  
Old 01-28-2011, 11:35 AM   #2
Team Manager
Microsoft Support
 
Corday's Avatar
 
Join Date: Mar 2010
Location: Midlands of South Carolina
Posts: 9,840
OS: Windows 7 Pro, ME, Vista. In the past CP/M, DOS, Windows 95, 2000 & 98SE



Before working in the Registry, try Compacting Folders. This will reduce the.ost file size and might be your solution.

__________________



The stability of an OS is in direct proportion to the stability of the user.
Corday is offline  
Old 01-28-2011, 12:55 PM   #3
Registered Member
 
Join Date: Mar 2010
Posts: 116
OS: Vista SP2



Sorry I forgot to mention I had done this with each pst file they are all compacted to get rid of the loose change.
__________________
GPtech is offline  
Old 01-28-2011, 01:43 PM   #4
Team Manager
Microsoft Support
 
Corday's Avatar
 
Join Date: Mar 2010
Location: Midlands of South Carolina
Posts: 9,840
OS: Windows 7 Pro, ME, Vista. In the past CP/M, DOS, Windows 95, 2000 & 98SE



Try creating a new profile for this user.
__________________



The stability of an OS is in direct proportion to the stability of the user.
Corday is offline  
Old 01-28-2011, 03:05 PM   #5
Registered Member
 
Join Date: Mar 2010
Posts: 116
OS: Vista SP2



Sounds good. To clarify do you mean a new windows profile or new outlook account?

Is there a way to import the mail messages rather than just use the same PST? Maybe the PST file is corrupted at least when it comes to the file size part.
__________________
GPtech is offline  
Old 01-28-2011, 03:27 PM   #6
Team Manager
Microsoft Support
 
Corday's Avatar
 
Join Date: Mar 2010
Location: Midlands of South Carolina
Posts: 9,840
OS: Windows 7 Pro, ME, Vista. In the past CP/M, DOS, Windows 95, 2000 & 98SE



Either create a new user profile, try to repair the current one or just create a new user account and import the existing "mail".
__________________



The stability of an OS is in direct proportion to the stability of the user.
Corday is offline  
Old 01-29-2011, 05:44 AM   #7
Registered Member
 
Join Date: Mar 2010
Posts: 116
OS: Vista SP2



Ok good idea. Maybe the fact that I used the old PST that was from outlook 2003 had transferred some funky stuff along with it like old size constraints or corruption. I will do both. Blow out the user profile and also manually transfer the mail to a newly created inbox and report back how it goes. :) I'll try the new account and pst file first because when I switched her to a new computer the profile was recreated at that point and didn't seem to solve the issue but I am not ruling out another try. I will manually create a new pst and ask her to keep this one as an archived personal folder.
__________________
GPtech is offline  
Old 01-31-2011, 08:52 AM   #8
Registered Member
 
Join Date: Mar 2010
Posts: 116
OS: Vista SP2



Going to do this step by step, first going to "compact" all the personal folders and see if the behavior goes away. If not I will create a new pst and import.
__________________
GPtech is offline  
Old 02-07-2011, 04:41 PM   #9
Registered Member
 
Join Date: Mar 2010
Posts: 116
OS: Vista SP2



Compact didn't work I also double checked the server there are no e-mails on the server causing this issue the account is pop3 and all e-mails are deleted from the server on download.

Going to completely recreate PST tomorrow.
__________________
GPtech is offline  
Old 02-11-2011, 03:06 AM   #10
Registered Member
 
Join Date: Mar 2010
Posts: 116
OS: Vista SP2



It was an outlook 2003 pst. It seemed to load fine into 2010, was that a bad idea?

I completely rebuilt the pst so it is native 2010 now and imported the content vs. using the PST that was native 2003.

__________________
GPtech is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
BSOD Please help
Hello, I have a very strange issue, which I cant explain my self and in desperate search for help. My PC BSODs once a week but 2 times in a row, so for example last night it went BSOD around 6pm-7pm then I came home around 9:30pm rebooted (attached is the BSOD picture) went to sleep, the PC...
yozh BSOD, App Crashes And Hangs 16 01-30-2011 11:08 PM
Multiple Cold Boot Blue Screens
Hi, I have been trying to fix this problem since I made a completely new build only a few months ago. I'm tearing my hair out. I am getting a series of blue screen crashes just before and after I enter windows on a cold boot. This only occurs when the system has been powered off for an hour or...
Pete5 BSOD, App Crashes And Hangs 9 01-22-2011 07:06 PM
Win7 Pro BSoD at random intervals<hours
Hey there. I just got myself a new PC as the old (2004) P4 began cold resetting on me. The new PC is featuring the following hardware: MB: Gigabyte 870A-UD3 CPU: AMD PhenomII 955 4x3,20GHz RAM: 8 GB DDR3-1333 Kingston GFC: ATI Radeon HD5750 1GB PCI-E C:\: 500GB harddisk...
JessGrinsted BSOD, App Crashes And Hangs 23 01-13-2011 03:07 AM
Windows 7, BSOD issue.
Hello! I have in the last ~3 months been having a problem with my computer, it seems to go to BSOD every now and then, when I run several programs at the time (such as: Heroes of Newerth, iTunes, Spotify, Windows Media Player & Mozilla Firefox). The error message I get is: IRQL_NOT_LESS_OR_EQUAL...
capslacK- BSOD, App Crashes And Hangs 5 01-12-2011 06:00 PM
virus infection
i'm dealing with a computer that has been infected with the "your computer has been infected, click here to download antivirus softward" popup virus. is there any way at all i can deal with this without wiping the hard drive and installing the os all over again? the virus doesn't allow any...
jillocity Virus/Trojan/Spyware Help 4 01-04-2011 09:48 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 11:50 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts