Go Back   Tech Support Forum > Microsoft Support > Microsoft Office support

HELP - Problems with Outlook XP

This is a discussion on HELP - Problems with Outlook XP within the Microsoft Office support forums, part of the Tech Support Forum category.


Closed Thread
 
Thread Tools Search this Thread
Old 01-29-2005, 06:51 AM   #1
Registered Member
 
Join Date: Jan 2005
Posts: 7
OS: WinXP



I´m having a couple of problems with Outlook XP.

First of all, when I open Outlook XP, a message pops up, saying

"an extension failed to initialize. Cant open file:extend.dat. the file may not exist, you may not have permission to open it,or it may be open in another program. Right click the folder that contains the file, the click proprties to check permissions for the folder. You dont have appropriate permission to perform this operation"

Then, when it opens, and I click on Send/Receive, I get this message:

"You don´t have appropriate permession to perform this operation".

Finally, when I close Outlook XP, it closes but I get another message saying:

"Word cannot save changes to the global template because it was opened with read-only access. Do you want to save the changes in a template with a different name?"


The last message comes up after closing Outlook XP, without having used Word. It also comes up, though, after using and closing down Word. In neiter case have I tried or wanted to make any changes in a global Word template.

Can anybody please help me?


THanks!

__________________
ep139640 is offline  
Old 01-29-2005, 04:21 PM   #2
Registered Member
 
Join Date: Jan 2005
Posts: 7
OS: WinXP



Just to follow up to the above: The first problem has been solved (out of itself, it seems), but the second ("No permission to send/receive") and third ("Global Word Template") are still there.

Anybody there that can help?

__________________
ep139640 is offline  
Old 01-29-2005, 09:14 PM   #3
TSF Team Emeritus, Security Team
 
CTSNKY's Avatar
 
Join Date: Aug 2004
Posts: 10,829
OS: Every Windows OS known to man


Found this on another forum:
Quote:
Did you try deleting all the normal.dot files? IF there is more than one, it screws things up because one or more is corrupted. You don't need to manually create one, just close Word and when you open it again it automatically creates a new normal.dot file.

Do a search for normal.dot. If you have more than one, that is probably the root of the problem. Close Word and delete them all.
__________________


GO BIG BLUE!!
CTSNKY is offline  
Old 01-30-2005, 01:31 PM   #4
Registered Member
 
Join Date: Jan 2005
Posts: 7
OS: WinXP


Thanks! I did what you suggested and I think the global template problem has been solved. I still get the same error message when I click on the send/receive button, though (my new messages get downloaded when I open my outlook, so I do get my e-mail, but when I hit the send/receive buttun, I still get the message that I do not have permission to perform this operation.
__________________
ep139640 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 02:28 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts