[SOLVED] IE8 Accelerators Not Working in Windows 7

[GKDaniels]

Version of IE (Internet Explorer)
8.0.7600.16385

Operating System
Win7 - 64bit

What you have tried
Rebooting
Disabling and re-enabling individual accelerators

What the problem is
When I highlight text I get the blue accelerator icon as expected, but when I click on it there is no response

Give detail explaining your problem
They were working up until a while ago - I can't say exactly when they stopped

Tools|Manage Addins|Accelerators clearly lists all of the following as Default (status) accelerators:
Send with Live Mail
Map with Bing
Search movie with IMDB
Translate with Bing

If you get any error message please post them
No error messages, just no response




Browser Add-on Report generated by ToolbarCop v3.4
13/11/2009 8:08:21 AM
--------------------------------------------------------------

Browser Extension: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll - Enabled - All Users

Browser Extension: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll - Enabled - All Users

Toolbar: Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll - Enabled - Current User

Toolbar: Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll - Enabled - All Users

BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - Enabled - All Users

BHO: IEVkbdBHO Class - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\ievkbd.dll - Enabled - All Users

BHO: Google Toolbar Helper - {AA58ED58-01DD-4D91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll - Enabled - All Users

BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll - Enabled - All Users

BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll - Enabled - All Users

BHO: FilterBHO Class - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll - Enabled - All Users

Menu Extension: E&xport to Microsoft Excel - - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000 - Enabled - Current User

Run - Startup: Sidebar - - C:\Program Files\Windows Sidebar\sidebar.exe /autoRun - Enabled - Current User

Run - Startup: FolderOpener! - - "C:\Program Files (x86)\ThinkIt\FolderOpener!\FolderOpener!.exe" - Enabled - Current User

Run - Startup: - - - Enabled - Current User

Run - Startup: Adobe ARM - - "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" - Enabled - All Users

Run - Startup: Adobe Reader Speed Launcher - - "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" - Enabled - All Users

Run - Startup: AdobeCS4ServiceManager - - "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin - Enabled - All Users

Run - Startup: AVP - - "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe" - Enabled - All Users

Run - Startup: BDRegion - - C:\Program Files (x86)\Cyberlink\Shared Files\brs.exe - Enabled - All Users

Run - Startup: LGODDFU - - "C:\Program Files (x86)\lg_fwupdate\fwupdate.exe" blrun - Enabled - All Users

Run - Startup: PDVD9LanguageShortcut - - "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe" - Enabled - All Users

Run - Startup: QuickTime Task - - "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime - Enabled - All Users

Run - Startup: RemoteControl9 - - "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe" - Enabled - All Users

Run - Startup: TrueImageMonitor.exe - - C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe - Enabled - All Users

Run - Startup: NokiaMServer - - C:\Program Files (x86)\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles startup - Enabled - All Users



List of running Processes
--------------------------------------------------------------
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\ThinkIt\FolderOpener!\FolderOpener!.exe
C:\Program Files (x86)\Datacolor\Spyder3Elite\Utility\Spyder3Utility.exe
C:\Program Files (x86)\CyberLink\Shared Files\brs.exe
C:\Program Files (x86)\lg_fwupdate\fwupdate.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files (x86)\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Mark\AppData\Local\Temp\Temp1_toolbarcop.zip\Toolbarcop.exe


Operating System details
----------------------------------------------------------
Operating System: Windows NT 6.1
Build: 7600
Service Pack level:

[nickster_uk]

Hi GKDaniels, welcome to TSF..

Has their failure coincided with the installation or upgrade of your anti-virus/firewall software?

Do new accelerators work? If you go to Page -> All Accelerators -> Find more accelerators. Install a couple of new ones then restart the browser.

Also, perhaps try Safe Mode with Networking to see if that is any different.

[GKDaniels]

Thanks for the suggestions.

I added some accelerators, but to no avail. I restarted in safe mode with networking, and tried both 64 and 32 bit versions of IE but it made no difference. I have been running Kaspersky AV since the day I installed Win 7, so no, the problem did not start when I added it.

I am at a loss.

[GKDaniels]

Found the problem. Don't understand why, but I found it nevertheless.

The problem appears to be the IMDB accelerator. When I change it from a default acc. to a enabled acc. all accelerators work - when I change it back to default they all stop working again - I don't even have to restart IE to see the effect - I have tried removing it and reinstalling it, but the effect is the same.

What makes this more strange is that I was running the IMDB accelerator as a default under Vista (IE8) 64bit, without any such problems, and I'm also fairly certain that it was working under Win 7 when I first installed it - so I don't think the accelerator itself is the root of the problem, but at least I have a workaround.

[nickster_uk]

Sounds nuts....I use the IMDb accelerator on Win7 (and XP) without any issues.

Anyway, glad you got the problem sorted

P.S - As an afterthought, does it help if you change its category? You can do that in the manage addons window.

[GKDaniels]

Voila! Changing its category from Search to Movies resolved the issue - it runs perfectly fine as a Default.

I'm not sure what led you to think of that, but thank you indeed.

[nickster_uk]

You're welcome