[SOLVED] certain web pages/sites wont open

eddie robinson · 06-14-2011, 10:47 AM

recently started having some problems, certain web pages/sites wont open first noticed when I tried accessing wikipedia, I get the same page that is displayed when there is no internet access "Internet Explorer cannot display the webpage" and the diagnose connection button. some of the speed test sites wont load either, and top10.com returns a latency test error "latency test returned an error whist trying to read the latency file"
It does not appear to be my router or connection, (it was just that I noticed the problem the day after the engineer visited to upgrade my virgin media to 50mb) as I have accessed wikipedia with my laptop. I have also noticed that vuze cannot search, get a message saying "sorry there was a problem loading this page please check your internet connection"
I have reset restored advanced settings, and reset internet explorers settings, I have cleared all cookies history and tempory internet files (although there are five folders and three files that wont delete)
I have checked my hosts file and that appears ok only has the entry "127.0.0.1 local host"
I have run ccleaner, superantispyware and malaware
I have tried google chrome and firefox these dont load wikipedia either
any advice would be much appreciated

**MikenandezNST** · 06-14-2011, 10:56 AM

If you have not already power cycled your router please do so now, simply pull the power cord to the router leaving it disconnected for at least 30 seconds then plug it back in and try again.

eddie robinson · 06-14-2011, 01:15 PM

I had alredy tried rebooting the modem/router. its the combined virgin super hub it made no difference, and still doesnt for Ive just tried it again

**DBCooper** · 06-14-2011, 01:20 PM

Hi eddie robinson,

Try flushing the DNS and see if that helps. Open up the command prompt and type in "ipconfig /flushdns" without the quotes. See if this helps resolve your computer issue. Hope everything works out well for you.

Corday · 06-14-2011, 02:16 PM

eddie robinson: Because the problem started immediately after the upgrade, I'd call VM and tell them exactly that. If they can't fix it remotely, perhaps the engineer needs to come back.

eddie robinson · 06-15-2011, 02:10 AM

hi db cooper:
I flushed the dns to try and see if that was the problem a couple of days ago, I tried flushing the dns again today, and get the message "the requested operation requires elevation"
hi corday:
I dont know if virgin media will do anything, as I can access the sites with my laptop, through the hub although the dont know that, so I might give them a ring and see what they say. if they send out an engineer and theres no line fault I'll on doubt get a bill though

eddie robinson · 06-15-2011, 11:36 AM

just a quick update, contacted virging media, and they just went through the process of clearing history cookies etc the power cycled modem then I was told its a software problem on pc and given a number to contact a support helpline which when I called it, is run on behalf of virging media and they say they can access pc remotely to fix problems, but I have to subscribe for a minimum of six months

Corday · 06-15-2011, 12:37 PM

I love the new outsourcing. The "director" gets a commission for the referral and shirks all responsibility. Some of the largest corporations now do this. Anyway, before proceeding further, go to this Microsoft site: How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

Go The Power · 06-17-2011, 04:13 AM

Check if you are using any Proxy Settings, here's how to remove it.

Clear your browser's cache. Here's a guide.

Then this:

How do I reset the hosts file back to the default?

eddie robinson · 06-17-2011, 12:38 PM

hi go the power
all the thing you have mentioned have been done before, ive done them again still without any successs, I fear I may have to format and reinstall windows to cure my problem, which then creates another problem, for I dont have a vista disk, and I dont know what I did with the info that came with the pc for reinstalling

eddie robinson · 06-17-2011, 12:42 PM

hi corday,
folowed the link for reinstalling ie8, but as I have a newer version than whats on the link to download, i cant complete that option. I also cant upgrade to ie9 as it keeps failing and rolling back the changes. this has been on automatic updates for a few weeks, wonder if this has been part of my problem

Corday · 06-17-2011, 02:31 PM

Try this MS link for IE9 problems: Troubleshoot problems when you cannot install Internet Explorer 9

eddie robinson · 06-18-2011, 01:09 PM

well had a look at the link i know im running sp2 (checked system properties), rebooted, disabled av but still no joy on ie9 update, also noticed cant go to the email log in page Connecting you - Virgin Media just get the internet explorer cannot display the webpage luckily I dont use webmail that often

Go The Power · 06-20-2011, 12:20 AM

Click Here to download IEdll.zip. Save it to your desktop.
Right click on IEdll.zip click on Extract all.
Go to the extracted files and double click on IEdll.bat
Follow the prompts.
It will tell you when it is done.
When finished please restart your computer.

eddie robinson · 06-21-2011, 03:54 AM

hi go the power
downloaded the zip file, unzipped then exteracted the 7-zip to get the IEdll V1.7 batch file double clicked on it and it opened cmd, got two lines saying please wait the it returned a regsvr32 message, ive tried to attach the message as a jpeg

regsvr32 message
the module gpkcsp.dll failed to load
make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependant dll files
the specified module could not be found

regards
eddie

eddie robinson · 06-22-2011, 01:34 AM

hi go the power
downloaded the zip file, unzipped then exteracted the 7-zip to get the IEdll V1.7 batch file double clicked on it and it opened cmd, got two lines saying please wait the it returned a regsvr32 message, ive tried to attach the message as a jpeg

regsvr32 message
the module gpkcsp.dll failed to load
make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependant dll files
the specified module could not be found

regards
eddie

still not working!!

Go The Power · 06-22-2011, 04:01 AM

Have you restarted your computer since?

eddie robinson · 06-23-2011, 08:10 AM

hi go the power
yes I did rebootthe computer and still no difference, I have decided to do a restore to factory settings, which has cured the problem. thanks to you and the others for all the suggestions, just wish a solution was found as I forgot to back up favourites and contacts before the restore

Go The Power · 06-24-2011, 01:33 AM

I am glad you got the problem solved.