IE9 won't load

This is a discussion on IE9 won't load within the Internet Explorer Forum forums, part of the Tech Support Forum category. I have Win 7 Ultimate SP1 64bit. On loading IE9 I get a blue rotating circle and it tries to


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Old 10-25-2012, 06:55 AM   #1
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I have Win 7 Ultimate SP1 64bit. On loading IE9 I get a blue rotating circle and it tries to connect to snap.do, which I have uninstalled completely and removed any references to it in the registry that I could find. I have also disabled all add-ons to IE9. I suspect this problem is preventing Outlook 2010 (32bit) from automatically showing pictures in emails. What can anyone suggest to get IE to load properly?

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Old 10-25-2012, 07:10 AM   #2
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Snap.do offers removal help at: Smartbar - Support and FAQ

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Old 10-25-2012, 07:24 AM   #3
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Thanks for that. I have again reinstalled and uninstalled snap.do and set home page to microsoft, but still have the same problem where IE9 won't load completely and sticks with the rotating blue circle.
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Old 10-25-2012, 07:35 AM   #4
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Does it happen in both the 32 and 64 bit browser?
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Old 10-25-2012, 07:45 AM   #5
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I have tried the version in Program Files and the version in Program Files (x86). File/Product version 9.0.8112.16450. Both have the problem.
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Old 10-25-2012, 07:53 AM   #6
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Download the 32 bit browser at: Download Windows Internet Explorer 9 for Windows 7 from Official Microsoft Download Center
Let's see where we are. Label the desktop icons, so in the future you know which is which.
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Old 10-25-2012, 08:09 AM   #7
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I was assuming the IE9 in Program Files is the 64bit (738KB) and the version in the Program Files (x86) is the 32bit (731KB). Is that true?
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Old 10-25-2012, 08:18 AM   #8
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When you edited, I had already started posting. The size you're quoting is for the shortcut, not the 34.7 MB that is the 64 bit version. Before going further, are your Windows Updates current?
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Old 10-25-2012, 09:37 AM   #9
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Win 7 is fully up-to-date.
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Old 10-25-2012, 10:49 AM   #10
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OK, let's start off simply. In Internet Options>Advanced>Restore Defaults.
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Old 10-25-2012, 11:07 AM   #11
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Done that already. It makes no difference.
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Old 10-25-2012, 11:10 AM   #12
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Start>All Programs>Accessories>System Tools>Disc Cleanup
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Old 10-25-2012, 11:24 AM   #13
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Done that. Still no difference.
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Old 10-25-2012, 11:36 AM   #14
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Go back to my Post #6 and reinstall X86 browser. Also, are you posting here on another computer? If so install FF or any other browser on the problem unit.
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Old 10-25-2012, 11:45 AM   #15
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Wrong version of Internet Explorer installer. This version doesn't support your Windows system type.
I have FF and Chrome installed and working perfectly on this computer.
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Old 10-25-2012, 01:17 PM   #16
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Try this one: Download Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition from Official Microsoft Download Center
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Old 10-25-2012, 02:37 PM   #17
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That version is already installed. The error box says a more recent version is already in place
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Old 10-25-2012, 02:39 PM   #18
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It's now 22:40 in the UK and I'm closing down. Continue tomorrow?
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Old 10-25-2012, 03:00 PM   #19
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Go to Progs and features > Turn Windows features on or off and untick the box for IE9 - that will get rid of it so you can try the reinstall again - before you do this, you need to have another browser installed as it removes IE from Start > All Progs but with FF and Chrome already installed - you're okay, it's just additional info for anyone else with the same problem who may come looking.

Do you have the Browser Choice icon on your desktop, as I've found that seems to install IE9 better than going to MS for the download.
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Old 10-26-2012, 08:45 AM   #20
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That seems to have done the trick, thanks.

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