IE freezes when sending a print job

rdpmafia · 08-21-2009, 12:21 PM

One of our users is trying to print a webpage but it freezes everytime she sends out a print job. It worked on other users around her. The printers works for other stuff (word, excel, print test) but freezes on IE.

I tried restarting the computer, cleaned up IE for temp files and other crap, restarting the printer spool and using other the printers she has access to. Also, it was working for her in the morning.

She can print a webpage using Firefox but not with IE.

Any ideas on how to fix this?

**Geekgirl** · 08-30-2009, 09:27 AM

What version of IE is on the system?
Also, go to your printer manufacturer website and make sure you have the current drivers for your version of Windows.

rdpmafia · 08-31-2009, 10:41 AM

IE version 7. The drivers are up to date. But I don't think it would be driver related since the girls around her are able to print the job for her. I also noticed that it was on a specific website where it freezes.

**Geekgirl** · 08-31-2009, 02:40 PM

You should be using IE8, is the system using SP3?

rdpmafia · 09-02-2009, 07:24 AM

The system is using SP3. We cant use IE8 because theres a conflict with one of our programs.

**Geekgirl** · 09-02-2009, 07:41 AM

Could be an add-on, try running without ad-ons then printing from this page she has trouble with.
This printer directly connected to the machine ?

rdpmafia · 09-02-2009, 08:36 AM

Thats what I was thinking. She's got access to a couple of printers shared through our network. The girls around her could print the website shes trying to.

TheDr!veR · 09-15-2010, 02:14 PM

Was this ever resolved? I'm having the same issue with one of my users. It only seems to happen when she's printing off a certain website (Zillow) and if she goes to 'Print Preview' first, it seems to work every time. If she just goes to 'Print' and clicks ok, explorer freezes and the mouse is able to move around for several seconds before it too freezes and the system speaker starts to click like it's receiving too much information. I've let it sit for a good 10-15 minutes before powering off.

**Geekgirl** · 09-15-2010, 02:36 PM

Hi TheDr!veR,

Please start a thread in the appropriate forum.

Thank you for your cooperation
Geekgirl-Assistant Manager Microsoft Support