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#1
·
Mar 3, 2008
Hi everyone. I recently received a new laptop from my company. It is a Lenovo X61 running XP with IE 7.0 installed.
here's the problem. Say I am on a newspaper web site. I keep the main browser page open and right click to open a new tab to read a story. This is easier than opening up a story and having to go back to the main page after I read it. After the 7th or 8th time, IE just closes and anything I had in the tabs is gone.
It will also shut down unexpectedly after browsing thru 6 or 7 different web sites.
I have uninstalled it and reinstalled it but it does not fix the problem.
thanks in advance for help.
#3
·
Mar 4, 2008
No, My IT guy put Mozilla on my machine and that runs fine. As you probably know though, it is not quite as crisp and clear, so my preference would be to figure out why IE is doing this and fixing it.
#7
·
Mar 6, 2008
Re: [SOLVED] IE 7.0 Shuts Down Unexpectedly
Nope, spoke too soon. here is some new info. I did what you said, which also diabled all add ons. It worked so well all day that I went back in and enabled a few of then - Java, Shockwave, an Epson print to utilty, a Microsoft active x control, and one Adobe one. This morning the same problems started again.
Two things happen. First, the tabs dissappear at the top. I only see one "full length" gray bar across what should be the tabs.
Second, at some point, IE will just close. No pattern, could be hitting enter, opening up a new tab, anything.
I disabled all the add ons again and may try enabling them one at a time to see if I can find the culprit.
Any other thoughts?
#8
·
Mar 6, 2008
Re: [SOLVED] IE 7.0 Shuts Down Unexpectedly
Here is a screen shot of what it looks like when the tabs dissappear.
(As an attachment)
#10
·
Mar 8, 2008
I've done that 3 times, but not since running the reset. I will try and advise.
#12
·
Mar 8, 2008
took about 30 seconds and it crashed again. Couldn't it likely be caused by a problem in one of those files that gets copied over during the uninstall?
#13
·
Mar 8, 2008
I read this action from a different post and did it so you would have this too. (Toolbar Cop)
Browser Add-on Report generated by ToolbarCop v3.4
3/8/2008 4:25:40 PM
--------------------------------------------------------------
Browser Extension: n/a - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll - Enabled - All Users
Browser Extension: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL - Enabled - All Users
Browser Extension: n/a - {E2E2DD38-D088-4134-82B7-F2BA38496583} - %windir%\Network Diagnostic\xpnetdiag.exe - Enabled - All Users
Browser Extension: Messenger - {FB5F1910-F110-11D2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe - Enabled - All Users
Toolbar: &Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - %SystemRoot%\system32\browseui.dll - Enabled - Current User
Toolbar: &Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} - %SystemRoot%\system32\SHELL32.dll - Enabled - Current User
Toolbar: (Empty) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (empty) - Enabled - Current User
Toolbar: (Empty) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (empty) - Enabled - Current User
Toolbar: &Links - {F2CF5485-4E02-4F68-819C-B92DE9277049} - C:\WINDOWS\system32\ieframe.dll - Enabled - Current User
Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll - Enabled - Current User
Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll - Enabled - All Users
BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - Enabled - All Users
BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll - Enabled - All Users
BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll - Enabled - All Users
Run - Startup: ctfmon.exe - - C:\WINDOWS\system32\ctfmon.exe - Enabled - Current User
Run - Startup: Window Washer - - C:\Program Files\Webroot\Washer\wwDisp.exe - Enabled - Current User
Run - Startup: ISUSPM - - "C:\Program Files\Common Files\Installshield\UpdateService\ISUSPM.exe" -scheduler - Enabled - Current User
Run - Startup: TomTomHOME.exe - - "C:\Program Files\TomTom HOME 2\HOMERunner.exe" - Enabled - Current User
Run - Startup: PWRMGRTR - - rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor - Enabled - All Users
Run - Startup: BLOG - - rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog - Enabled - All Users
Run - Startup: TPFNF7 - - C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe /r - Enabled - All Users
Run - Startup: TrackPointSrv - - tp4serv.exe - Enabled - All Users
Run - Startup: TPHOTKEY - - C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe - Enabled - All Users
Run - Startup: EZEJMNAP - - C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe - Enabled - All Users
Run - Startup: SoundMAXPnP - - C:\Program Files\Analog Devices\Core\smax4pnp.exe - Enabled - All Users
Run - Startup: SoundMAX - - C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray - Enabled - All Users
Run - Startup: IgfxTray - - C:\WINDOWS\system32\igfxtray.exe - Enabled - All Users
Run - Startup: HotKeysCmds - - C:\WINDOWS\system32\hkcmd.exe - Enabled - All Users
Run - Startup: ccApp - - "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" - Enabled - All Users
Run - Startup: - - - Enabled - All Users
Run - Startup: TpShocks - - TpShocks.exe - Enabled - All Users
Run - Startup: Adobe Reader Speed Launcher - - "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" - Enabled - All Users
Run - Startup: RoxWatchTray - - "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" - Enabled - All Users
Run - Startup: eFax 4.3 - - "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R - Enabled - All Users
Run - Startup: SunJavaUpdateSched - - "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" - Enabled - All Users
Run - Startup: TkBellExe - - "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot - Enabled - All Users
Run - Startup: Hot Key Kbd Daemon - - SKDAEMON.EXE - Enabled - All Users
Run - Startup: Mouse Suite 98 Daemon - - ICO.EXE - Enabled - All Users
Run - Startup: TVT Scheduler Proxy - - C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe - Enabled - All Users
List of running Processes
--------------------------------------------------------------
\SystemRoot\System32\smss.exe
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\SYSTEM32\DWRCS.EXE
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\System Center Operations Manager 2007\HealthService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\WINDOWS\System32\TPHDEXLG.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
c:\program files\lenovo\system update\suservice.exe
C:\WINDOWS\SYSTEM32\DWRCST.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe
C:\WINDOWS\system32\tp4serv.exe
C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\TpShocks.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\SKDAEMON.EXE
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\WINDOWS\system32\SKWLUSB.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Common Files\Installshield\UpdateService\ISUSPM.exe
C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\WINDOWS\system32\Pelmiced.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Citrix\ICA Client\PNAMain.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\mfinstein\My Documents\Toolbarcop.exe
C:\WINDOWS\system32\wuauclt.exe
Operating System details
----------------------------------------------------------
Operating System: Windows XP 5.1
Build: 2600
Service Pack level: Service Pack 2
#14
·
Mar 9, 2008
Registry Fix
Click
Start =>
Run => type in
Notepad , press
Ok .
Please copy
everything from the quote below into
Notepad
REGEDIT4
[-HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{4982D40A-C53B-4615-B15B-B5B5E98D167C}]
[-HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Save this as
fix.reg , Choose to
'Save type as' as
All Files . Save it to your desktop.
It should look like this:
Double click on
fix.reg & allow it to merge into the registry.
Once that is done, please post a new toolbar cop log.
#15
·
Mar 10, 2008
here you go.
Browser Add-on Report generated by ToolbarCop v3.4
3/9/2008 7:02:11 PM
--------------------------------------------------------------
Browser Extension: n/a - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll - Enabled - All Users
Browser Extension: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL - Enabled - All Users
Browser Extension: n/a - {E2E2DD38-D088-4134-82B7-F2BA38496583} - %windir%\Network Diagnostic\xpnetdiag.exe - Enabled - All Users
Browser Extension: Messenger - {FB5F1910-F110-11D2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe - Enabled - All Users
Toolbar: &Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - %SystemRoot%\system32\browseui.dll - Enabled - Current User
Toolbar: &Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} - %SystemRoot%\system32\SHELL32.dll - Enabled - Current User
Toolbar: (Empty) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (empty) - Enabled - Current User
Toolbar: (Empty) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (empty) - Enabled - Current User
Toolbar: &Links - {F2CF5485-4E02-4F68-819C-B92DE9277049} - C:\WINDOWS\system32\ieframe.dll - Enabled - Current User
Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll - Enabled - Current User
Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll - Enabled - All Users
BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - Enabled - All Users
BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll - Enabled - All Users
BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll - Enabled - All Users
Run - Startup: ctfmon.exe - - C:\WINDOWS\system32\ctfmon.exe - Enabled - Current User
Run - Startup: Window Washer - - C:\Program Files\Webroot\Washer\wwDisp.exe - Enabled - Current User
Run - Startup: ISUSPM - - "C:\Program Files\Common Files\Installshield\UpdateService\ISUSPM.exe" -scheduler - Enabled - Current User
Run - Startup: TomTomHOME.exe - - "C:\Program Files\TomTom HOME 2\HOMERunner.exe" - Enabled - Current User
Run - Startup: PWRMGRTR - - rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor - Enabled - All Users
Run - Startup: BLOG - - rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog - Enabled - All Users
Run - Startup: TPFNF7 - - C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe /r - Enabled - All Users
Run - Startup: TrackPointSrv - - tp4serv.exe - Enabled - All Users
Run - Startup: TPHOTKEY - - C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe - Enabled - All Users
Run - Startup: EZEJMNAP - - C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe - Enabled - All Users
Run - Startup: SoundMAXPnP - - C:\Program Files\Analog Devices\Core\smax4pnp.exe - Enabled - All Users
Run - Startup: SoundMAX - - C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray - Enabled - All Users
Run - Startup: IgfxTray - - C:\WINDOWS\system32\igfxtray.exe - Enabled - All Users
Run - Startup: HotKeysCmds - - C:\WINDOWS\system32\hkcmd.exe - Enabled - All Users
Run - Startup: ccApp - - "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" - Enabled - All Users
Run - Startup: - - - Enabled - All Users
Run - Startup: TpShocks - - TpShocks.exe - Enabled - All Users
Run - Startup: Adobe Reader Speed Launcher - - "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" - Enabled - All Users
Run - Startup: RoxWatchTray - - "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" - Enabled - All Users
Run - Startup: eFax 4.3 - - "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R - Enabled - All Users
Run - Startup: SunJavaUpdateSched - - "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" - Enabled - All Users
Run - Startup: TkBellExe - - "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot - Enabled - All Users
Run - Startup: Hot Key Kbd Daemon - - SKDAEMON.EXE - Enabled - All Users
Run - Startup: Mouse Suite 98 Daemon - - ICO.EXE - Enabled - All Users
Run - Startup: TVT Scheduler Proxy - - C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe - Enabled - All Users
List of running Processes
--------------------------------------------------------------
\SystemRoot\System32\smss.exe
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\SYSTEM32\DWRCS.EXE
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\System Center Operations Manager 2007\HealthService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
Thanks
#16
·
Mar 10, 2008
Open up Toolbarcop
under CLSID, click on {4982D40A-C53B-4615-B15B-B5B5E98D167C} and click the red X , do that same for:
{EF99BD32-C1FB-11D2-892F-0090271D4F88}
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