Since you're a novice, I'm not going to recommend the usual fixes that might or might not work Pinging, resetting DNS, install FF, etc.) In IE View delete the Google toolbar. In IE options change the homepage to blank. If not solved, call your ISP since their service is free. If they say you might be infected with the redirect virus or similar suggestion Then>
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NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the
Virus/Trojan/Spyware Help - Tech Support Forum section of the forum.
(Simply, click on the colored links to be re-directed.)
Please ensure that you create a new thread in the
Virus/Trojan/Spyware Help - Tech Support ForumForum; not back here in this one.
When carrying out The Malware Removal Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to the
Virus/Trojan/Spyware Help - Tech Support Forum Forum; where an Analyst will assist you with other workarounds.
Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
Thanks for any help!!!
