Where are your logs? By now you should be familiar with the first steps when posting in this section.
Given your history with our section of the forum - meaning you have begun many threads here and have a habit of abandoning them, we are hesitant to assist you with this issue.
I will help you with this, but before I expend a lot of energy and time on it, I would first like a guarantee from you, that you will follow through to the end.
I apologize if that seems harsh, but understand that we all volunteer in our spare time and our spare time is precious. Taking the time to respond and review logs for you, only to have you abandon threads is not only disrespectful to us, but that is time that one of our staff could have spent helping someone else.
One indication is that I get words colored and on mouseover a popup comes up for me to click on to go to another site.
I'd like to get a more detailed look. Please download Farbar Recovery Scan Tool from here Farbar Recovery Scan Tool Download and save it to your desktop.
Note: You need to run the version compatible with your system - for you this would be the 32-bit version.
**After you click Download Now 32-bit, another page will open -- DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.
•Double-click to run it. When the tool opens click Yes to the disclaimer.
•Click the Scan button.
•When the scan has finished, it will make a log (FRST.txt) in the same directory the tool is run. Please attach the FRST.txt in your reply.
•The first time the tool is run, it also creates another log named Addition.txt. Please attach that to your next reply as well.
When I click to download the Farber tool it automatically goes into the download directory. I double clicked it anyway and a popup comes up with just a run option.
When you say it pops up with the Run option, are you referring to the Windows prompt asking what to do? Are you double clicking it from the Download folder?
Easiest way is to tell you to double click it from the Download folder, ok the prompt to run, then click the Scan button
Let it update, then run a Threat Scan. When it has finished, send me the log so I can see what it did find and what's left.
To send me the log, launch Malwarebytes
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click ‘Export’.
Click ‘Text file (*.txt)’
In the Save File dialog box which appears, click on Desktop.
In the File name: box type a name for your scan log.
A message box named ‘File Saved’ should appear stating “Your file has been successfully exported”.
Click Ok
Attach that saved log to your next reply.
I now found the log called ntuser.dat.LOG1 and todays date. I cannot get the file uploaded; I get a message saying the file is in use by another program...none that I know of.
Brent, open Malwarebytes and click on the History Tab (same place you went and found the Protection log)
Click Application Logs and you'll 2 types of logs:
-Protection Logs
-Scan Logs
Find the Scan log
Click ‘Export’.
Click ‘Text file (*.txt)’
In the Save File dialog box which appears, click on Desktop.
In the File name: box type a name for your scan log.
A message box named ‘File Saved’ should appear stating “Your file has been successfully exported”.
Click Ok
Attach that saved log to your next reply.
Please download AdwCleaner from this link Downloading AdwCleaner and save it to your desktop.
NOTE: DO NOT CLICK any of the Download buttons. Look to the bottom of your browser and select 'Save'
• Double click on AdwCleaner.exe to run the tool.
• Click on Scan.
• When it has finished, click the Logs button and a log will automatically open. Please attach that log in your reply.
You can also find the log file at C:\AdwCleaner\AdwCleaner[Rn].txt ('n' is the scan order number).
Click Start>Control Panel>Programs and Features and uninstall TotalSystemCare
After you've done that, run another scan with AdwCleaner and this time allow it to clean all it has detected. It will require a reboot so be sure to close out anything you may be working on before you click the Clean button.
Let me know if there is any improvement in being able to install programs.
The reboot was faster than usual. But some strange things happened after it. When I clicked on Chrome for the first it got hung up and in the tab it said Installer not found. I then stopped Chrome and restarted it and finally it worked ok.
Will you give me another suggestion for something to install, that is free? I am reluctant to buy anything online.
As per the blog, in my case, it involves method 2, adjusting the registry. Don't really want to but maybe I'll have to.
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