Strange Problems

[DNS]

Today, I encountered a number of strange problems with my computer (running 32-bit Vista home basic) that I've never encounter before. I assume they're all related:
-The computer does not shut down properly. It stays in the "Logging Off" screen forever.
-I can't open Firefox.
-When I open Ad-Aware, it gets stuck in the loading screen.
-When I open the Task Manager, it does not appear, but its icon does appear in the lower right-hand side of the taskbar. The icon is not interactive.

Everything else I've tried seems to be running normally. I ran a scan with MalwareBytes, but didn't find anything. Fortunately, I backed everything up recently.

I can't think of anything risky I've done in the last few days, and in fact did not have an internet connection until a few days ago. I did encounter Antivirus Vista 2010 a few weeks ago, but MalwareBytes seemed to have removed it.

I ran a scan with DDS, but it only created one file. GMER blue-screened when I tried to run it.

Here's the result of the DDS scan:


DDS (Ver_09-12-01.01) - NTFSx86
Run by Brian at 19:32:45.38 on Mon 03/08/2010
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.1.1033.18.1013.327 [GMT -5:00]

SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\aestsrv.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\STacSV.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\system32\rstrui.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Windows\system32\Pen_Tablet.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\vssvc.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Lavasoft\Ad-Aware\ThreatWork.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Users\Brian\Desktop\setup_av_free.exe
C:\Users\Brian\AppData\Local\Temp\_av_sfx.tm~a05652\avast.setup
C:\Windows\system32\taskeng.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\RacAgent.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Brian\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080509
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080509
mDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080509
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Steam] "c:\program files\games\steam\Steam.exe" -silent
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\brian\appdata\roaming\mozilla\firefox\profiles\5j2uj1un.default\
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-1-18 64288]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-5-8 73728]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-12-2 1181328]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-5-9 111616]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2009-9-19 54632]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-5-8 30192]

=============== Created Last 30 ================

2010-03-06 03:30:01 161013 ----a-w- c:\users\brian\.recently-used.xbel
2010-02-23 22:42:58 2048 ----a-w- c:\windows\system32\tzres.dll
2010-02-23 22:41:57 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-02-23 22:41:57 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-02-23 22:41:56 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-02-23 22:41:56 472064 ----a-w- c:\windows\system32\secproc.dll
2010-02-23 22:41:56 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-02-23 22:41:56 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-02-23 22:41:55 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-02-23 22:41:55 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-02-23 22:41:54 329216 ----a-w- c:\windows\system32\msdrm.dll
2010-02-10 16:57:42 212992 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-02-10 16:57:42 105472 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-08 05:07:59 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-08 05:07:19 19160 ----a-w- c:\windows\system32\drivers\mbam.sys

==================== Find3M ====================

2010-02-24 14:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-01-28 01:16:04 15880 ----a-w- c:\windows\system32\lsdelete.exe
2009-12-28 12:35:50 11776 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-28 12:35:00 1314816 ----a-w- c:\windows\system32\quartz.dll
2009-12-28 12:32:34 22528 ----a-w- c:\windows\system32\msyuv.dll
2009-12-28 12:32:32 31744 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-28 12:32:32 123904 ----a-w- c:\windows\system32\msvfw32.dll
2009-12-28 12:32:25 13312 ----a-w- c:\windows\system32\msrle32.dll
2009-12-28 12:31:22 82944 ----a-w- c:\windows\system32\mciavi32.dll
2009-12-28 12:31:01 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-28 12:28:43 91136 ----a-w- c:\windows\system32\avifil32.dll
2009-12-28 12:28:43 65024 ----a-w- c:\windows\system32\avicap32.dll
2009-12-18 13:05:50 833024 ----a-w- c:\windows\system32\wininet.dll
2009-12-18 13:01:56 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-12-18 10:14:30 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2009-08-12 03:11:42 51200 ----a-w- c:\windows\inf\infpub.dat
2009-08-12 03:11:42 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-08-12 03:11:37 86016 ----a-w- c:\windows\inf\infstor.dat
2009-04-23 20:15:46 174 --sha-w- c:\program files\desktop.ini
2009-04-23 20:07:45 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-05-09 04:40:48 76 --sha-r- c:\windows\CT4CET.bin
2009-10-20 18:54:00 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009102020091021\index.dat
2009-08-08 17:43:31 16384 --sha-w- c:\windows\temp\cookies\index.dat
2009-08-08 17:43:31 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2009-08-08 17:43:31 32768 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat
2008-05-09 12:13:42 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 19:35:44.30 ===============

[Ried]

Hello DNS,

Would you please post the log from Malwarebytes when you ran it? If you launch the tool and click on the Logs tab, you should find it listed there.

Make sure you disable your onboard Anti Virus/Firewall programs and try to run gmer again. If it still blue screens, please try to run it from Safe Mode.

[DNS]

I'll run GMER again in a minute.

Here's the MalwareBytes Log:

Malwarebytes' Anti-Malware 1.44
Database version: 3704
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

3/8/2010 12:19:27 PM
mbam-log-2010-03-08 (12-19-27).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 349237
Time elapsed: 2 hour(s), 9 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[Ried]

Thank you. :)

Is there another log? I'm most interested in a log created during this time frame:

I did encounter Antivirus Vista 2010 a few weeks ago, but MalwareBytes seemed to have removed it.

[DNS]

I was able to run GMER in safe mode without it blue-screening, but the computer froze up at some point in the process.

Here's the original MalwareBytes scanlog:

Malwarebytes' Anti-Malware 1.44
Database version: 3704
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

2/8/2010 2:04:56 AM
mbam-log-2010-02-08 (02-04-56).txt

Scan type: Full Scan (C:\|D:\|F:\|)
Objects scanned: 352264
Time elapsed: 1 hour(s), 54 minute(s), 44 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
C:\Users\Brian\AppData\Local\av.exe (Rogue.MultipleAV) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Temp\TMP00000001976B406A68CBF9A1 (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\$Recycle.Bin\S-1-5-21-3692133716-2364893381-3837413675-1001\$RVQ8O2B.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\Users\Brian\AppData\Local\av.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Users\Brian\Local Settings\Application Data\av.exe (ROGUE.Win7Antispyware2010) -> Quarantined and deleted successfully.

[DNS]

I should add two more things:
-I first tried to fix this problem with System Restore before coming here. This did nothing.
-For the past month or so, my computer seems to have spent a much higher percentage of its time accessing the hard drive. This may not be related, since I noticed this long before any of the other problems manifested themselves.

[Ried]

Can you at least get me the quick scan from gmer?

[DNS]

GMER wouldn't let me save it.

Strangely, when I started up my computer tonight, the problems appear to be gone. I'll try GMER again tonight and see if anything changes.

If you don't have a good idea of what I should do next, I can probably deal with this on my own from here. The problems don't seem to be too critical.

[Ried]

I have a well layed out plan of action of what needs to be done, but for the safety of your data and system, I would feel better if I knew ahead of time if there were any rootkits on the system.