I just noticed this morning that some of the word documents on my desktop are opening incorrectly - sample attached. How do I fix that please? It seems to be encrypted and I've no idea how it happened.
Uhmmmm - it wont let me upload it - Ping.JPG.encrpted: Invalid file.
As you can imagine, it's all double dutch inside the file.
I ran SuperAntispyware and disposed of usual cookies. Malwarebytes found nothing and Trend House call found nothing. A document I typed last night on desktop is OK. It is just the older documents which look like they are encrypted (somehow)
Listed in desktop - the problem ones are encrypted rather than docs or pics.
In the first link I gave you, scroll down to 'How to restore your encrypted files from Shadow Volume Copies'. Read those instructions to see if this is possible.
If those instructions don't work, any encrypted files are essentially gone forever, unless you pay the ransom, which we don't recommend doing.
Actually I did that yesterday, but the box was empty. So if they are gone forever, do I just delete them? How come no-one has been able to get rid of this program without having to pay (I am dubious to pay because I dont know if they are genuine or not)
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