Tech Support Forum banner
Status
Not open for further replies.

Computer Randomly Freezes and Slows Down, Due to Virus?

4K views 7 replies 3 participants last post by  CatByte 
#1 ·
Last weekend, upon rebooting my computer, it began to run very slowly and freeze at random points as well. This seemed to happen especially often when I ran firefox. There are some points where it does run smoothly.

My computer is an Asus A53S that I have had for three years. I am running Windows 7 x64 Service Pack 1. I do not currently have the install disc with me.

Thank you very much for assisting me with this issue.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16521
Run by Eric at 22:16:03 on 2014-04-08
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8104.5733 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\FBAgent.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe
C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
C:\Program Files\P4G\BatteryLife.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdate.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ATKOSD.exe
C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\KBFiltr.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\WDC.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
C:\Windows\AsScrPro.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe
C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe
C:\Program Files\Common Files\Logitech\LCD Manager\LCDMon.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
C:\Users\Eric\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDMedia.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDCountdown.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDClock.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDPOP3.exe
C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Program Files (x86)\Samsung\Kies\Kies.exe
C:\Users\Eric\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Users\Eric\AppData\Roaming\Spotify\spotify.exe
C:\Windows\SysWOW64\PnkBstrA.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\T-Mobile\T-Mobile Connection Manager\Bin\mcserver.exe
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
C:\Users\Eric\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\TurboBoost\TurboBoost.exe
C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\SysWOW64\cmd.exe
C:\Program Files (x86)\T-Mobile\T-Mobile Connection Manager\Bin\dbus-daemon.exe
C:\Program Files (x86)\T-Mobile\T-Mobile Connection Manager\Bin\db_daemon.exe
C:\Windows\SysWOW64\ACEngSvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\System32\WUDFHost.exe
C:\Users\Eric\AppData\Roaming\Spotify\Data\SpotifyHelper.exe
C:\Users\Eric\AppData\Roaming\Spotify\Data\SpotifyHelper.exe
C:\Users\Eric\AppData\Roaming\Spotify\Data\SpotifyHelper.exe
C:\Users\Eric\AppData\Roaming\Spotify\Data\SpotifyHelper.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Users\Eric\AppData\Roaming\Spotify\Data\SpotifyHelper.exe
C:\Windows\System32\alg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://asus.msn.com
BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: Google Dictionary Compression sdch: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
uRun: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
uRun: [Spotify Web Helper] "C:\Users\Eric\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
uRun: [KiesPDLR] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
uRun: [KiesPreload] C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
uRun: [Google Update] "C:\Users\Eric\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Spotify] "C:\Users\Eric\AppData\Roaming\Spotify\spotify.exe" /uri spotify:autostart
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
mRun: [Nuance PDF Reader-reminder] "C:\Program Files (x86)\Nuance\PDF Reader\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\PDF Reader\Ereg\Ereg.ini"
mRun: [ASUSPRP] "C:\Program Files (x86)\ASUS\APRP\APRP.EXE"
mRun: [ASUSWebStorage] C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\AsusWSPanel.exe /S
mRun: [SonicMasterTray] C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe
mRun: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
mRun: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
mRun: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
mRun: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
mRun: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
mRun: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [PWRISOVM.EXE] C:\Program Files (x86)\PowerISO\PWRISOVM.EXE -startup
mRun: [MFARestart] "C:\ProgramData\MFAData\pack\avgrunasx.exe" /usereg
StartupFolder: C:\Users\Eric\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Eric\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Eric\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ASUSVI~1.LNK - C:\Program Files (x86)\ASUS\AsusVibe\AsusVibeLauncher.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\FANCYS~1.LNK - C:\Windows\Installer\{2B81872B-A054-48DA-BE3B-FA5C164C303A}\_C4A2FC3E3722966204FDD8.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCtlSvc.lnk - C:\Program Files (x86)\T-Mobile\T-Mobile Connection Manager\Bin\mcserver.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_07-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_07-windows-i586.cab
TCP: NameServer = 10.8.0.5 10.8.0.6
TCP: Interfaces\{13303270-0F00-43A1-8952-CAA9559EB06D} : DHCPNameServer = 128.112.133.220 128.112.129.111 128.112.129.32
TCP: Interfaces\{395808E4-8D7E-4D01-9330-4D455CA11FAE} : DHCPNameServer = 10.8.0.5 10.8.0.6
TCP: Interfaces\{395808E4-8D7E-4D01-9330-4D455CA11FAE}\2375942554037313 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{395808E4-8D7E-4D01-9330-4D455CA11FAE}\2656C6B696E6E2363656 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{395808E4-8D7E-4D01-9330-4D455CA11FAE}\2656C6B696E6E2C616B656 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{395808E4-8D7E-4D01-9330-4D455CA11FAE}\E45445745414251373 : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\Windows\SysWOW64\nvinit.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /SF3
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
x64-Run: [AthBtTray] "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"
x64-Run: [SynAsusAcpi] C:\Program Files (x86)\Synaptics\SynTP\SynAsusAcpi.exe
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [Setwallpaper] c:\programdata\SetWallpaper.cmd
x64-Run: [Launch LCDMon] "C:\Program Files\Common Files\Logitech\LCD Manager\LCDMon.exe"
x64-Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Eric\AppData\Roaming\Mozilla\Firefox\Profiles\qm3l1195.default\
FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/u/0/?shva=1#inbox
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\Tencent\NPQSCALL\npqscall.dll
FF - plugin: C:\Program Files (x86)\Common Files\Tencent\TXSSO\1.2.1.38\Bin\npSSOAxCtrlForPTLogin.dll
FF - plugin: C:\Program Files (x86)\Common Files\Wolfram Research\Browser\9.0.0.3824406\npmathplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.23.9\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Nuance\PDF Reader\bin\nppdf.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL
FF - plugin: C:\Users\Eric\AppData\Local\Google\Update\1.3.23.9\npGoogleUpdate3.dll
FF - plugin: C:\Users\Eric\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Users\Eric\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Users\Eric\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Eric\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_77.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 BMLoad;Bytemobile Boot Time Load Driver;C:\Windows\System32\drivers\BMLoad.sys [2013-10-26 16512]
R0 nvpciflt;nvpciflt;C:\Windows\System32\drivers\nvpciflt.sys [2011-7-9 25960]
R1 ATKWMIACPIIO;ATKWMIACPI Driver;C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys [2010-7-26 17024]
R2 AFBAgent;AFBAgent;C:\Windows\System32\FBAgent.exe [2011-7-9 379520]
R2 ASMMAP64;ASMMAP64;C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys [2009-7-2 15416]
R2 Atheros Bt&Wlan Coex Agent;Atheros Bt&Wlan Coex Agent;C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe [2011-3-13 138400]
R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Bluetooth Suite\AdminService.exe [2011-3-13 74912]
R2 ClickToRunSvc;Microsoft Office ClickToRun Service;C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe [2014-3-17 2169016]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-4-16 13832]
R2 TurboBoost;Intel(R) Turbo Boost Technology Monitor;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-4-16 134928]
R3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2011-3-13 36000]
R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2011-3-13 298656]
R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2011-3-13 28832]
R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2011-3-13 201376]
R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\drivers\btath_lwflt.sys [2011-3-13 55456]
R3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2011-3-13 154272]
R3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2011-3-13 280224]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-5-31 317440]
R3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\rtsuvstor.sys [2011-7-9 290920]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-7-9 413800]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 HiPatchService;Hi-Rez Studios Authenticate and Update Service;C:\Program Files (x86)\Hi-Rez Studios\HiPatchService.exe [2012-4-14 9216]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-2 183560]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2012-6-12 99384]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-4-2 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 HTCAND64;HTC Device Driver;C:\Windows\System32\drivers\ANDROIDUSB.sys [2009-11-2 33736]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-3-12 111616]
S3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);C:\Windows\System32\drivers\L1C62x64.sys [2009-6-10 57344]
S3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;C:\Windows\System32\drivers\SiSG664.sys [2009-6-10 56832]
S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2012-6-12 203320]
S3 t_mobile_zte_cdc_acm;T-Mobile webConnect CDC-ACM driver;C:\Windows\System32\drivers\t_mobile_zte_cdc_acm.sys [2013-10-26 77824]
S3 t_mobile_zte_cdc_ecm;t_mobile_zte_cdc_ecm;C:\Windows\System32\drivers\t_mobile_zte_cdc_ecm.sys [2013-10-26 52224]
S3 t_mobile_zte_cpo;T-Mobile webConnect Install;C:\Windows\System32\drivers\t_mobile_zte_cpo.sys [2013-10-26 14336]
S3 t_mobile_zte_ecm_enum;T-Mobile webConnect DC Enumerator;C:\Windows\System32\drivers\t_mobile_zte_ecm_enum.sys [2013-10-26 52224]
S3 t_mobile_zte_ecm_enum_filter;t_mobile_zte_ecm_enum_filter;C:\Windows\System32\drivers\t_mobile_zte_ecm_enum_filter.sys [2013-10-26 52224]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-2-18 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2011-2-18 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-8-2 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-9-18 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-04-09 01:47:51 -------- d-sh--w- C:\found.000
2014-04-05 02:50:42 10521840 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{28C9C714-BA9F-40A3-8B7B-739613151958}\mpengine.dll
2014-03-30 01:56:54 -------- d-----w- C:\Users\Eric\AppData\Roaming\RStudio
2014-03-28 23:38:10 -------- d-----w- C:\Users\Eric\AppData\Local\RStudio-Desktop
2014-03-28 23:37:13 -------- d-----w- C:\Program Files\RStudio
2014-03-28 14:30:30 -------- d-----w- C:\Users\Eric\AppData\Local\Skype
2014-03-25 19:48:10 -------- d-----w- C:\Program Files\Microsoft IntelliType Pro
2014-03-19 22:44:18 -------- d-----w- C:\Users\Eric\AppData\Roaming\com.valve.FTP
2014-03-17 17:39:14 -------- d-----w- C:\Program Files (x86)\Microsoft OneDrive
2014-03-17 17:39:13 -------- d-----r- C:\Users\Eric\OneDrive
2014-03-17 17:39:08 -------- d-----w- C:\ProgramData\Microsoft OneDrive
2014-03-17 17:36:09 578256 ----a-w- C:\ProgramData\Microsoft\ClickToRun\{9AC08E99-230B-47e8-9721-4577B7F124EA}\integrator.exe
2014-03-17 17:35:50 -------- d-----w- C:\ProgramData\regid.1991-06.com.microsoft
2014-03-17 17:34:19 -------- d-----w- C:\Program Files\Microsoft Office 15
2014-03-12 04:37:02 5777288 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
.
==================== Find3M ====================
.
2014-04-09 01:55:57 45056 ----a-w- C:\Windows\System32\acovcnt.exe
2014-03-12 04:37:05 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-03-12 04:37:05 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-03-01 05:17:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-03-01 05:16:26 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-03-01 04:52:55 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-03-01 04:51:59 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-03-01 04:33:52 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-03-01 04:33:34 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-03-01 04:32:59 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-03-01 04:23:49 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-03-01 04:11:20 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-03-01 03:54:33 5768704 ----a-w- C:\Windows\System32\jscript9.dll
2014-03-01 03:52:43 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-03-01 03:51:53 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-03-01 03:38:26 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-03-01 03:37:35 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-03-01 03:35:11 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-03-01 03:14:15 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-03-01 03:10:28 2334208 ----a-w- C:\Windows\System32\wininet.dll
2014-03-01 03:00:08 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-03-01 02:32:16 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-02-07 01:23:30 3156480 ----a-w- C:\Windows\System32\win32k.sys
2014-02-04 02:32:22 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2014-02-04 02:32:12 624128 ----a-w- C:\Windows\System32\qedit.dll
2014-02-04 02:04:22 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
2014-02-04 02:04:11 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-01-29 02:32:18 484864 ----a-w- C:\Windows\System32\wer.dll
2014-01-29 02:06:47 381440 ----a-w- C:\Windows\SysWow64\wer.dll
2014-01-28 02:32:46 228864 ----a-w- C:\Windows\System32\wwansvc.dll
.
============= FINISH: 22:17:21.23 ===============
 

Attachments

See less See more
#2 ·
greatether,

Hi and welcome to TSF.

I am currently reviewing your logs. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem as soon as possible.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please be patient with me during this time.
 
#3 ·
greatether,

Welcome to TSF. My name is Drew and I will be helping you with the problem that brought you here. I am currently reviewing any log(s) you posted. If you haven't done so, Read This Before Posting For Malware Removal Help. This might be a good time to get familiar with what we can do, what you can expect from your visit at TSF and how you can help me help you.

Take note of some guidelines (sorry for the length .. they are kind of important) for this fix so we can work together to resolve any issues.

  • Read my instructions completely. If you do not understand any step(s) provided, feel free to Stop before continuing and let me know what is unclear. I would much rather clarify instructions or explain them in a different way than have something important broken. There really is no "dumb" question here.
  • Perform everything in the order offered. Sometimes one step requires the previous one.
  • "Save it to your DeskTop" is said in many of our tools. In later versions of Windows, "where" to save a file is not always offered. The default location is

    C:\Users\Eric\Downloads

    Move (or at least copy) your download from here, put on your DeskTop, and run the file from there based on the instructions given.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you to do so. If you can not post all Logfiles in one reply, feel free to use several posts. Please post these Logfiles in their entirety even if you are trying to show me something. Just add a NOTE and say so. I really need to see the whole picture.
  • Some malware may take a lot of steps to resolve, or in the worst case, reloading your system entirely. I can't stress enough the importance for you to backup any data. Whatever your method, it is an important step to do this before beginning any malware fix.
  • Refrain from making any changes to your computer including installing/uninstalling any programs, deleting files, modifying the registry, and running any scanners or tools unless I tell you to do so. Doing so could be confusing for me and cause changes to the directions I have to give you and extend the time required to fix your computer. Furthermore, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you need to change any passwords, please do so from another, clean computer. Using this one may make things worse for you.
  • Even if things appear to be better, it might not mean we are truly done. Please continue to follow my instructions and reply back until I give you the all clear. We do not want to clean you part-way, only to have the system re-infected for some reason. I will also give you some advice about prevention. Absence of symptoms does not always mean the computer is clean.
  • Please set your system to show all files. Each system is a bit different so again, ask if you're not sure how. Return this setting when done.
  • You may wish to Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools (near the top), then click Subscribe to this Thread. Make sure it is set to Instant Notification by email, then click Add Subscription.

If I haven't lost you or put you to sleep, le's get started. I look forward to fixing your computer and getting you back to safe surfing. :smile:


Please download Malwarebytes Anti-Rootkit (MBAR) from here Malwarebytes : Malwarebytes Anti-Rootkit and save it to your desktop.

Doubleclick on the MBAR file and allow it to run.


  • Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
  • mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
  • After reading the Introduction, click 'Next' if you agree.
  • On the Update Database screen, click on the 'Update' button.
  • Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:


  1. 'Could not load protection driver'. Click 'OK'.
  2. 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

If malware is found, do NOT press the Cleanup button when the scan completes. Click EXIT.

I'd like to see the log first so I can see what it may be targeting. You'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please post the contents of that log in your next reply.


Some questions:

Last weekend, upon rebooting my computer, it began to run very slowly and freeze at random points as well. This seemed to happen especially often when I ran firefox. There are some points where it does run smoothly.
Did you have similar results in Chrome or Internet Explorer?

I do not currently have the install disc with me.
So that means you could get it if you needed to? I don't anticipate this will go south, but I don't know what lies ahead. I'd rather be overcautious than under prepared.


WE'LL GET TO THESE SHORTLY. LEAVE ALONE FOR NOW.

  1. Virtual Memory settings - have you changed from default? Is it a good idea to change my Microsoft Windows page file size?

  2. When you received this error (from Event Log)

    4/6/2014 6:17:57 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.​

    Did you run chkdsk? Ever get this error before? And if yes, did you run chkdsk at that time?

    For more info on this command see here for how that works. It is a forum you might want to check out. Use from an elevated command prompt

    chkdsk c: /f /r

    If you did, just let me know. No need to run it right now.

  3. Have you had or are you having any issues with your AntiVirus program AVG 2013? It's updating regularly and you are able to run scans? You can get the latest at AVG 2014.

  4. I see you have P2P software ( µTorrent ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation.

    Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

    References for the risk of these programs can be found Perils of P2P File Sharing or here.

    I recommend that you uninstall them. You can do so via Start->(or Computer)->Control Panel->(Programs)->Programs and Features.

    Also see ¶3 of http://www.techsupportforum.com/for...-posting-for-malware-removal-help-305963.html as it's mentioned here.
 
#5 ·
Thanks Drew for taking the time and effort to help me out. I have been very busy over the last week, so did not get a chance to check the forums. Sorry about any inconvenience caused by this delay.

Here is the log you requested:

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
Malwarebytes | Free Anti-Malware & Internet Security Software

Database version: v2014.04.20.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17041
Eric :: ERICASUS [administrator]

4/20/2014 10:34:50 AM
mbar-log-2014-04-20 (10-34-50).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 310965
Time elapsed: 1 hour(s), 25 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Eric\AppData\Local\Temp\19RoqKw7.exe.part (Adware.HotBar) -> No action taken.

Physical Sectors Detected: 0
(No malicious items detected)

(end

To answer your questions, I have tried chrome, and it also seems to have some issues.

I would not be able to get the disk anytime soon.

I do not think I have changed the virtual memory.

I may have run the chkdesk utility; does this occur at bootup where it automatically scans through the entire disk or something?

I am not running AVG 2013 at the moment because it was interfering with my internet connection at school.

I do not really use utorrent much anymore, but still need in case I need to find a textbook for school.

Thanks.
 
#6 ·
greatether,

Thanks Drew for taking the time and effort to help me out. I have been very busy over the last week, so did not get a chance to check the forums. Sorry about any inconvenience caused by this delay.
No problem. Glad to have you back. If you think you'll be gone for a while, just let me know. I wouldn't want to close an important issue. :smile:


  1. Please run mbar.exe again
    • Check for Updates, then Scan your system for malware.
    • When the scan is finished, the tool will show up its findings.
    • Mark all of them and ensure the "Create restore point" box is checked.
    • Hit Cleanup - The tool will prompt you for a reboot, accept that.
    • You´ll find new mbar-log-year-month-day (hour-minute-second).txt files within the mbar directory.
    • Please post up the file.

  2. Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator.
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

  3. Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a check mark is placed next to:
      • Launch Malwarebytes' Anti-Malware, and removed from
      • Enable free trial of Malwarebytes Anti-Malware Premium, unless you plan on purchasing
    • Then click Finish.
    • If an update is ever found during any part of the scan, it will prompt you to download the latest version. Please do so.
    • Click on Scan Now.
    • When the scan is complete, click Quarantine All if anything found.
    • Click View detailed log if No malicious items detected. Export to a .txt file and save to your DeskTop. Send me that log.
    • Send me that log.
      OK[/b], then View Detailed Log to view the results.
    • Click Export and save as *.txt Name should be latest-mbam.txt. Here's an example:

      latest-mbam.txt
    • Save this log to your desktop.
    • Post it in your next reply.


    Of Special Note:
    **Malwarebytes' Anti-Malware may require a reboot to complete removals. After a reboot, if required, post that saved log in your next reply.

    **If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

I have tried chrome, and it also seems to have some issues.
FireFox too?

I would not be able to get the disk anytime soon.
Hope we won't need it.

I do not think I have changed the virtual memory.
Good. Suggest you leave at default settings. See this article.

I may have run the chkdesk utility; does this occur at bootup where it automatically scans through the entire disk or something?
If the disk that boots Windows (normally C:), yes.

I am not running AVG 2013 at the moment because it was interfering with my internet connection at school.
The program was interfering? Please explain as you should be ok to update.

I do not really use utorrent much anymore, but still need in case I need to find a textbook for school.
Just having the program on your computer is a danger. Try this
  • Download the program.
  • Scan for viruses. Here's one option.
  • Install.
  • Retrieve your book.
  • Remove program.


Post these logs
  • mbar-log-year-month-day (hour-minute-second).txt (within the mbar directory)
  • AdwCleaner[RX].txt (in C:\AdwCleaner folder)
  • Mbam log (on your desktop)
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top