Go Back   Tech Support Forum > Security Center > Virus/Trojan/Spyware Help

Application Error

This is a discussion on Application Error within the Virus/Trojan/Spyware Help forums, part of the Tech Support Forum category. Hi! I am having trouble opening some programs, including Windows Movie Maker and Windows Media Player. Every time I click


Reply
 
Thread Tools Search this Thread
Old 04-10-2012, 08:03 PM   #1
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



Hi!

I am having trouble opening some programs, including Windows Movie Maker and Windows Media Player. Every time I click on Windows Movie Maker, an window pops up and says:

The application failed to initialize properly (0xc0150004). Click on OK to terminate the application.

The same message appears for these programs:
Microsoft Security Essentials ( msseces.exe)
oovoo (oovoo.exe)
Logitech Update (LogitechUpdate.exe)

For Windows Media Player:

Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience. Please tell Microsoft about this problem.....Send error report/ don't send.

I only have the DDS log for now. I cannot run GMER because I cannot disable my antivirus, which is Microsoft Security Essentials. The error message keeps popping up saying that MSE can't initialize. I also cannot open Windows Security from the Control Panel. I kept clicking on it but it would never open.

I did a system restore but the errors still popped up. I reversed the system restore.

My laptop was recently infected by the Rogue 2012 Antispyware Virus, which this forum has kindly helped me get rid of, but now I don't know if these errors come from another virus or if they are remains of the Rogue.

Thank you very much for your time!!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_31
Run by Morris Taherian at 21:45:29 on 2012-04-10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.151 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TDispVol.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\dla\DLACTRLW.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?ilc=1
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll"
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ooVoo.exe] c:\program files\oovoo\oovoo.exe /minimized
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [Xvid] c:\program files\xvid\CheckUpdate.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [TFncKy] TFncKy.exe
mRun: [TDispVol] TDispVol.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [TPSMain] TPSMain.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [dla] c:\windows\system32\dla\DLACTRLW.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [CFSServ.exe] CFSServ.exe -NoClient
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\morris~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{A1AB92CA-8944-42F9-97B5-8464AAA221A9} : DhcpNameServer = 192.168.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\morris taherian\application data\mozilla\firefox\profiles\wi3zphob.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/?ilc=1
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_228.dll
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]
S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.361.0\BBSvc.EXE [2012-2-10 193816]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-9-18 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-8 253600]
S3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.361.0\SeaPort.EXE [2012-2-10 240408]
S3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2011-8-19 22176]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-9-18 136176]
S3 SVRPEDRV;SVRPEDRV;\??\c:\sysprep\pedrv.sys --> c:\sysprep\PEDrv.sys [?]
S3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);c:\windows\system32\drivers\WsAudio_DeviceS(1).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);c:\windows\system32\drivers\WsAudio_DeviceS(2).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);c:\windows\system32\drivers\WsAudio_DeviceS(3).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);c:\windows\system32\drivers\WsAudio_DeviceS(4).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);c:\windows\system32\drivers\WsAudio_DeviceS(5).sys [2011-8-11 25704]
.
=============== Created Last 30 ================
.
2012-04-11 02:13:14 6582328 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{75069f59-4e55-403e-a8f7-d16d8be50c76}\mpengine.dll
2012-04-09 06:10:46 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-04-09 06:10:46 -------- d-----w- c:\windows\system32\wbem\Repository
2012-04-09 06:02:04 4748 ----a-w- c:\windows\system32\PerfStringBackup.TMP
2012-04-09 03:58:27 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-03-22 22:44:57 592824 ----a-w- c:\program files\mozilla firefox\gkmedias.dll
2012-03-22 22:44:57 44472 ----a-w- c:\program files\mozilla firefox\mozglue.dll
2012-03-22 19:12:12 4435968 ----a-w- c:\windows\system32\GPhotos.scr
.
==================== Find3M ====================
.
2012-04-09 04:11:35 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-03-04 02:11:05 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-03-04 02:11:04 472808 ----a-w- c:\windows\system32\deployJava1.dll
2012-02-03 09:22:18 1860096 ----a-w- c:\windows\system32\win32k.sys
2012-01-31 12:44:05 237072 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 21:46:39.31 ===============

__________________
12Pineapple34 is offline   Reply With Quote
Old 04-13-2012, 08:33 PM   #2
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



Bump, please.

__________________
12Pineapple34 is offline   Reply With Quote
Old 04-16-2012, 02:31 PM   #3
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



Is there anyone who can help me please? Thank you.
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-16-2012, 05:48 PM   #4
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



Hello 12Pineapple34,

Please run gmer anyway - even if you cannot disable MSE.

Also, run dds.scr again - it produces 2 logs and I need to see the 2nd log called the Attach.txt.
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-17-2012, 06:33 PM   #5
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



Hi Ried,
Here are the logs. Thanks!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_31
Run by Morris Taherian at 16:37:19 on 2012-04-17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.186 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft\BingBar\7.1.361.0\BBSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TDispVol.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\dla\DLACTRLW.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?ilc=1
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll"
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ooVoo.exe] c:\program files\oovoo\oovoo.exe /minimized
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [Xvid] c:\program files\xvid\CheckUpdate.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [TFncKy] TFncKy.exe
mRun: [TDispVol] TDispVol.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [TPSMain] TPSMain.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [dla] c:\windows\system32\dla\DLACTRLW.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [CFSServ.exe] CFSServ.exe -NoClient
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\morris~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{A1AB92CA-8944-42F9-97B5-8464AAA221A9} : DhcpNameServer = 192.168.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\morris taherian\application data\mozilla\firefox\profiles\wi3zphob.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/?ilc=1
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_233.dll
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
R2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.361.0\BBSvc.EXE [2012-2-10 193816]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-9-18 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-8 253088]
S3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.361.0\SeaPort.EXE [2012-2-10 240408]
S3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2011-8-19 22176]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-9-18 136176]
S3 SVRPEDRV;SVRPEDRV;\??\c:\sysprep\pedrv.sys --> c:\sysprep\PEDrv.sys [?]
S3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);c:\windows\system32\drivers\WsAudio_DeviceS(1).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);c:\windows\system32\drivers\WsAudio_DeviceS(2).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);c:\windows\system32\drivers\WsAudio_DeviceS(3).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);c:\windows\system32\drivers\WsAudio_DeviceS(4).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);c:\windows\system32\drivers\WsAudio_DeviceS(5).sys [2011-8-11 25704]
.
=============== Created Last 30 ================
.
2012-04-17 05:43:29 -------- d-----w- c:\documents and settings\morris taherian\local settings\application data\MPlayer
2012-04-17 05:40:06 1409 ----a-w- c:\windows\QTFont.for
2012-04-17 01:21:56 6582328 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{95263751-8b1f-40b2-8ebc-90418ae866bf}\mpengine.dll
2012-04-09 06:10:46 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-04-09 06:10:46 -------- d-----w- c:\windows\system32\wbem\Repository
2012-04-09 03:58:27 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-04-04 05:53:56 182160 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2012-03-22 22:44:57 592824 ----a-w- c:\program files\mozilla firefox\gkmedias.dll
2012-03-22 22:44:57 44472 ----a-w- c:\program files\mozilla firefox\mozglue.dll
2012-03-22 19:12:12 4435968 ----a-w- c:\windows\system32\GPhotos.scr
.
==================== Find3M ====================
.
2012-04-14 07:11:11 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-03-04 02:11:05 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-03-04 02:11:04 472808 ----a-w- c:\windows\system32\deployJava1.dll
2012-03-01 01:25:04 832512 ----a-w- c:\windows\system32\wininet.dll
2012-03-01 01:25:03 78336 ----a-w- c:\windows\system32\ieencode.dll
2012-03-01 01:25:03 1830912 ------w- c:\windows\system32\inetcpl.cpl
2012-03-01 01:25:03 17408 ------w- c:\windows\system32\corpol.dll
2012-02-29 14:10:16 177664 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 14:10:16 148480 ----a-w- c:\windows\system32\imagehlp.dll
2012-02-03 09:22:18 1860096 ----a-w- c:\windows\system32\win32k.sys
2012-01-31 12:44:05 237072 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 16:38:25.47 ===============
Attached Files
File Type: zip Attach.zip (5.2 KB, 12 views)
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-17-2012, 08:08 PM   #6
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



Thanks. :)

You were helped back in January - when did you notice the problems that you're having now?
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-18-2012, 10:06 AM   #7
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



I noticed about a week ago but I am not sure how long this problem existed. When the computer was infected, I had similar problems opening basically anything other than Internet. So when I had to do a project on Windows Movie Maker, I clicked on the icon on the desktop and the error popped up. That's when I discovered that MSE and Windows Media Player don't work in addition to a couple other programs on my desktop.
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-18-2012, 07:20 PM   #8
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



Do those programs run properly if you open them from the .exe instead of the desktop icon?

For example, try to launch MSE by navigating to the following file and double clicking it:

c:\program files\Microsoft Security Client\msseces.exe


Try launching Windows Media Player from this .exe:

c:\program files\Windows Media Player\wmplayer.exe\wmplayer.exe

Same error messages?
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-18-2012, 09:14 PM   #9
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



Yes, the MSE error is the same and for the Windows Media Player it says that the exe is not accessible and that "the directory name is invalid."
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-19-2012, 01:05 PM   #10
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



Have you tried uninstalling MSE and/or Windows Media Player and reinstalling them?
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-19-2012, 01:32 PM   #11
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



I tried to uninstall them from the Control Panel but every time I clicked "Remove," the computer would never respond. :(
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-19-2012, 01:46 PM   #12
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



Go to this Microsoft page How to manually uninstall Microsoft Security Essentials 1.0.1963 if you cannot uninstall it by using the Add or Remove Programs item and scroll down a bit. Click the Microsoft FixIt button and see if that will uninstall MSE for you.

If it does, then reinstall it and see if it works properly. You can download it from here Help and Support for Microsoft Security Essentials
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-21-2012, 09:27 AM   #13
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



Hi,
I used the Microsoft fix it button and it seems like it uninstalled MSE because it does not appear anymore in the Add or Remove Programs. However, as the fix it was running, a red shield with an X on it came up in the taskbar saying that MSE has been turned off and to click to fix this problem. I clicked after the fix it finished and nothing came up.

I tried to reinstall MSE from the website by saving it to my desktop. When I clicked on it, I ran it and it just said extracting and that was it.

What made me really confused is that when I searched for the .exe of MSE, it appeared but again the same error came up. I am not even sure if I have MSE anymore or not.

Thanks again!
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-22-2012, 07:37 AM   #14
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



Did you reboot after running the FixIt?

Please run dds.scr again and post both logs it produces.
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-22-2012, 09:41 AM   #15
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



I rebooted my computer and the windows security alerts is still in the task bar saying MSE has been turned off. The error message for mseces.exe still comes up and the when I tried to reinstall, it would only say extracting.

I also noticed something new when I rebooted. A window said that HP CUE Status Root has stopped working and to tell Microsoft about this problem.

Here are the logs. Thanks!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_31
Run by Morris Taherian at 11:34:42 on 2012-04-22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.327 [GMT -5:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TDispVol.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\dla\DLACTRLW.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\program files\real\realplayer\update\realsched.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\MsiExec.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?ilc=1
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
mRun: [TFncKy] TFncKy.exe
mRun: [TDispVol] TDispVol.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [TPSMain] TPSMain.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [dla] c:\windows\system32\dla\DLACTRLW.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [CFSServ.exe] CFSServ.exe -NoClient
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\morris~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{A1AB92CA-8944-42F9-97B5-8464AAA221A9} : DhcpNameServer = 192.168.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\morris taherian\application data\mozilla\firefox\profiles\wi3zphob.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/?ilc=1
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_233.dll
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-9-18 136176]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-2-29 158856]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-8 253088]
S3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2011-8-19 22176]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-9-18 136176]
S3 SVRPEDRV;SVRPEDRV;\??\c:\sysprep\pedrv.sys --> c:\sysprep\PEDrv.sys [?]
S3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);c:\windows\system32\drivers\WsAudio_DeviceS(1).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);c:\windows\system32\drivers\WsAudio_DeviceS(2).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);c:\windows\system32\drivers\WsAudio_DeviceS(3).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);c:\windows\system32\drivers\WsAudio_DeviceS(4).sys [2011-8-11 25704]
S3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);c:\windows\system32\drivers\WsAudio_DeviceS(5).sys [2011-8-11 25704]
.
=============== Created Last 30 ================
.
2012-04-21 16:08:10 23932 ----a-w- C:\FixitRegBackup.reg
2012-04-20 21:41:09 6734704 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9001f49c-fd02-4664-99a4-fd6a8e67ce6b}\mpengine.dll
2012-04-17 05:43:29 -------- d-----w- c:\documents and settings\morris taherian\local settings\application data\MPlayer
2012-04-17 05:40:06 1409 ----a-w- c:\windows\QTFont.for
2012-04-09 06:10:46 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-04-09 06:10:46 -------- d-----w- c:\windows\system32\wbem\Repository
2012-04-09 03:58:27 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-04-04 05:53:56 182160 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
.
==================== Find3M ====================
.
2012-04-14 07:11:11 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-03-22 19:12:12 4435968 ----a-w- c:\windows\system32\GPhotos.scr
2012-03-04 02:11:05 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-03-04 02:11:04 472808 ----a-w- c:\windows\system32\deployJava1.dll
2012-03-01 01:25:04 832512 ----a-w- c:\windows\system32\wininet.dll
2012-03-01 01:25:03 78336 ----a-w- c:\windows\system32\ieencode.dll
2012-03-01 01:25:03 1830912 ------w- c:\windows\system32\inetcpl.cpl
2012-03-01 01:25:03 17408 ------w- c:\windows\system32\corpol.dll
2012-02-29 14:10:16 177664 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 14:10:16 148480 ----a-w- c:\windows\system32\imagehlp.dll
2012-02-03 09:22:18 1860096 ----a-w- c:\windows\system32\win32k.sys
2012-01-31 12:44:05 237072 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 11:35:33.81 ===============





.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 7/16/2011 1130 PM
System Uptime: 4/22/2012 11:27:29 AM (0 hours ago)
.
Motherboard: Intel Corporation | | MPAD-MSAE Customer Reference Boards
Processor: Genuine Intel(R) CPU T2050 @ 1.60GHz | U1 | 1596/mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 112 GiB total, 16.234 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Intel(R) PRO/100 VE Network Connection
Device ID: PCI\VEN_8086&DEV_1092&SUBSYS_FF101179&REV_02\4&6B16D5B&0&40F0
Manufacturer: Intel
Name: Intel(R) PRO/100 VE Network Connection
PNP Device ID: PCI\VEN_8086&DEV_1092&SUBSYS_FF101179&REV_02\4&6B16D5B&0&40F0
Service: E100B
.
Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318}
Description: Photosmart Prem C410 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart Prem C410 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.3)
America Online (Choose which version to remove)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Connectivity Services
AOL Spyware Protection
AOL You've Got Pictures Screensaver
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bejeweled 2 Deluxe
Blackhawk Striker 2
Blasterball 2 Revolution
Bluetooth Stack for Windows by Toshiba
Bonjour
BufferChm
C410
CameraHelperMsi
CD/DVD Drive Acoustic Silencer
Chuzzle Deluxe
Desktop Dialer
Destinations
DeviceDiscovery
DocProc
DVD-RAM Driver
erLT
ESET Online Scanner v3
ESPNMotion
FATE
Fax
FormatFactory 2.70
GemMaster Mystic
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
High Definition Audio Driver Package - KB888111
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB981793)
HP Customer Participation Program 14.0
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart Essential 3.5
HP Photosmart Prem C410 All-In-One Driver Software 14.0 Rel. 7
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Update
HPAppStudio
HPDiagnosticAlert
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPProductAssistant
HPSSupply
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet/Wireless Software
InterVideo WinDVD Creator 2
InterVideo WinDVD for TOSHIBA
iTunes
Java Auto Updater
Java(TM) 6 Update 31
Logitech Vid HD
Logitech Webcam Software
Logitech Webcam Software Driver Package
LWS Facebook
LWS Gallery
LWS Help_main
LWS Launcher
LWS Motion Detection
LWS Pictures And Video
LWS Twitter
LWS Video Mask Maker
LWS VideoEffects
LWS Webcam Software
LWS WLM Plugin
LWS YouTube Plugin
Mah Jong Quest
Malwarebytes Anti-Malware version 1.60.0.1800
MarketResearch
mCore
mDrWiFi
mHelp
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard Edition 2003
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
mIWA
mLogView
mMHouse
Mozilla Firefox 11.0 (x86 en-US)
mPfMgr
mPfWiz
Mplayer 0.6.9
mProSafe
MSN
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
mWlsSafe
mXML
mZConfig
Network
OCR Software by I.R.I.S. 14.0
Office 2003 Trial Assistant
Penguins!
Picasa 3
Polar Golfer
PS_AIO_07_C410_SW_Min
Pure Networks Port Magic
QuickTime
QuickTime Alternative 1.81
QuickTransfer
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
Scan
SCRABBLE
SD Secure Module
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB2530548)
Security Update for Windows Internet Explorer 7 (KB2544521)
Security Update for Windows Internet Explorer 7 (KB2559049)
Security Update for Windows Internet Explorer 7 (KB2586448)
Security Update for Windows Internet Explorer 7 (KB2618444)
Security Update for Windows Internet Explorer 7 (KB2647516)
Security Update for Windows Internet Explorer 7 (KB2675157)
Security Update for Windows Internet Explorer 7 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Shop for HP Supplies
Skype Click to Call
Skype™ 5.8
SMART Notebook Express
SmartWebPrinting
SolutionCenter
Sonic DLA
Sonic Encoders
Sonic RecordNow!
Status
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
TIPCI
Toolbox
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Controls
TOSHIBA Game Console
TOSHIBA Hotkey Utility
Toshiba Media Center Game Console
TOSHIBA PC Diagnostic Tool
TOSHIBA Power Saver
Toshiba Registration
TOSHIBA SD Memory Card Format
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA TouchPad ON/Off Utility
TOSHIBA TV Tuner 4.0.12.73
TOSHIBA Utilities
TOSHIBA Virtual Sound
TOSHIBA Zooming Utility
TrayApp
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update Rollup 2 for Windows XP Media Center Edition 2005
Viewpoint Media Player
WebFldrs XP
WebReg
WildTangent Web Driver
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Internet Explorer 7
Windows Live ID Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB894553
Windows XP Media Center Edition 2005 KB895678
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
WOT for Internet Explorer
Yahoo! Music Engine
.
==== Event Viewer Messages From Past Week ========
.
4/22/2012 11:28:15 AM, error: Service Control Manager [7023] - The Microsoft Antimalware Service service terminated with the following error: %%2147942402
4/17/2012 3:45:20 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
.
==== End Of File ===========================
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-22-2012, 09:51 AM   #16
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



Go to Control Panel>Add or Remove Programs and look for

Microsoft Security Client

Single click to highlight it, then click Uninstall.

Did that complete?
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-22-2012, 10:21 AM   #17
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



For some reason, Microsoft Security Client is not on the list of Add or Remove Programs but it does come up when I do Start > Search. How should I uninstall it? Thanks.
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-22-2012, 10:45 AM   #18
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



What came up in Search? Is it a folder? If so, look inside the folder and tell me what files it contains.

I have to go offline for a while. We'll continue later this evening.
__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Old 04-22-2012, 11:33 AM   #19
Registered Member
 
Join Date: Feb 2010
Posts: 71
OS: Windows XP



Yes, it is a folder and it contains the following:

Antimalware (folder)
Backup (folder)
en-us (folder)
Clean up policy
setupres.dll
MsseWat.dll
eppmanifest.dll
sqmapi.dll
ConfigSecurityPolicy
shellext.dll
MsMpRes.dll
LegitLib.dll
setup
msseces.exe

Sure! Thanks so much!
__________________
12Pineapple34 is offline   Reply With Quote
Old 04-22-2012, 03:42 PM   #20
Administrator
Management Team, Security Center & TSF Academy
Expert Analyst, Moderator, Security Team
Rangemaster, Moderator, TSF Academy
 
Ried's Avatar

Microsoft Most Valuable Professional
 
Join Date: Jan 2005
Location: Ohio
Posts: 42,358
OS: WinXP Home, Vista, Windows 7 64bit



You're welcome. :)

Although, with the issues you have that all seem to be Operating System related, you may end up formatting and reinstalling, or performing a Repair Install of XP.

I can yank out MSE manually, but that won't resolve the other issues you have with Windows Media and Movie Players.

Do you have the Windows XP Pro install disc?

__________________
Member of UNITE since 2006

Microsoft MVP - 2010, 2011, 2012, 2013, 2014

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 05:29 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts