Whether I click on "new folder" in explorer or try to right click and create new folder, I'm unable to do so. When I click the icon for new folder nothing happens. If I right click, the option for new is no longer available.
What can I do to remedy this? Thank you for your help!
Hi, you should run your AV and malwareBytes as this is unlikely to happen without some errant interference. This is controlled in the registry, go to search and type:- command prompt right click on the returned command prompt and select "run as administrator" at the prompt copy and paste the text below (highlighted in red to make it easier, perfectly safe it only reads what is already there).
reg query "HKCR\Directory\Background\shellex\ContextMenuHandlers\New" > 0 & notepad 0 press enter, please post the notepad outcome here.
Hi, the registry query was to discover if the registry entry was missing (it is the same entry you added for your fix) still doesn't alter the fact it should not have been missing, did you run your protection software as suggested?
Yes. I ran Malwarebytes and my AV (Norton). Nothing detected.
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