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Blue screens and freezes

1K views 1 reply 2 participants last post by  OldGrayGary  
#1 ·
Ok so in the past 3 days I've been encountering numerous blue screens and freezes, all random, blue screens such as WHEA_UNCORRECTABLE_ERROR, IRQL_NOT_LESS_OR_EQUAL, and then just freezes in general, I have no clue what the problem could be, could anyone help? If you need more info feel free to ask. it now bluescreens on launch and then restarts, it also shows a sort of graphics card advertisement, something about ultra durable. also now does automatic repair which does nothing and goes to windows screen or diagnosing which then instantly goes back to the windows screen. Even the loading for the windows screen freezes, its all completely random, PC ran perfect and then all this ******** started.
 
#2 · (Edited)
Hi .... and welcome to the forums ...


If the system is fairly new, and under warranty, you certainly have the option to have it repaired under the terms of the warranty. Blue Screen errors can have many causes, the most serious of which are hardware issues. Terms should be listed in your purchase paperwork.

It's been a few days - did you find a resolution to the errors already? If so, well done. If not, read on:

Diagnostics:
To rule out faulty or failing hardware as a cause, run a few diagnostics. If diagnostics are built-in to the system, run those (on some systems available from a UEFI or BIOS menu as system power on ... often by pressing a special function key ... consult the manual for your system online for those details). Test at least the system memory and the hard drive. If other tests are available, run as many of them as possible.

If no diagnostics are built-in, you can try using bootable diagnostic CDs to test things. A free open-source tool called "UBCD" (for "ultimate boot cd") contains a reliable memory diagnostics (MemTest86+) and several hard drive diagnostics (which can test many, but not all, hard drives). Instructions and the download are available at Ultimate Boot CD - Overview

Try to test the hard drive using diagnostics from the manufacturer of the hard drive (such as DataLifeGuard for Western Digital, SeaTools for Seagate/Maxtor, HDT for Hitachi/IBM...).

System Restore
If you are able to boot into Safe Mode, try a system restore. Use a restore point from well before the trouble started.

Startup Repair
It sounds like your system is caught in an automatic Startup Repair loop. If you have access to another, known-clean & working Windows 10 computer, you can use that computer to create a Windows 10 DVD. Using the Windows 10 DVD you can either try an in-place repair reinstall, a System Reset (saving your personal files, or not: either is possible), or various other repairs (obviously, "Startup Repair" isn't working to well at the moment ...).

To simply create a System Repair DVD: use the working Windows 10 PC -
1) Right-click the Windows 10 Start Menu icon
2) Select Control Panel
3) Select File History
4) Select System Image Backup
6) Select Create a System Repair Disc
...and follow the onscreen instructions. (basically, put a blank DVD in your DVDRW drive, and create the disc).

You can use the System Repair Disc to start the PC when it is so unstable it won't start reliably ... and try a System Reset or a Startup Repair when booted from the CD.

Let us know if you have questions - Good luck!

_______________
P.S. .... I'd mentioned the in-place repair reinstall: Here are the instructions for that:
Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

To try an in-place repair reinstall, you'd need to create a bootable Windows 10 installation DVD. Here are the instructions for that:
Create a bootable Windows 10 DVD

Go to the Microsoft Windows 10 website:
https://www.microsoft.com/en-us/software-download/windows10

1) Once on the Windows 10 site, scroll down to the section "Need to create a USB, DVD, or ISO?"
2) Click on the blue option button "Download tool now"
Once the download is complete, double-click MediaCreationTool.exe
3) "Getting things ready" will appear for a bit.
4) Agree to the License Terms by clicking on Accept
5) "Getting a few things ready" will appear.
6) On the following screen, select "Create installation media for another PC".
7) And click Next.
8) Select your preferences: language, Windows 10 version, bit-depth (the defaults are English, Windows 10, 64-bit)
9) Select ISO file.

If the iso is created on a computer already running Windows 10, simply put a blank DVD in the optical drive, right-click the .iso file you created & select "burn disk image". Otherwise use a DVD burning capable program (Roxio, Nero, Sonic, CyberLink, etc.) to create the bootable DVD -- look for a "burn image" option. You must use that special command, because simply copying the file to a DVD doesn't make the DVD bootable, it must be written as a system image (otherwise it ends up as a normal storage DVD that happens to have an .iso file on it).

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