Hello. I'm having a rather incredible problem with Windows 8 Pro. Sometimes, after booting, my notebook's keyboard doesn't work at all. Some facts about all this to inform the diagnosis:
The notebook is an Asus U46e: https://www.asus.com/Notebooks_Ultrabooks/U46E/
Thanks in advance for whatever help you can provide!
Event details:
- The keyboard doesn't work in Windows; it does in the UEFI bios. (Ie I boot to windows and it doesn't work, I then reboot, test it in the bios and see that it works; I go back to windows and it still doesn't work there.)
- It happens randomly: maybe once every ¿5? boot ups. Definitly not always.
- **I think** (but aren't sure) that it only happens when booting, not when coming back from hibernation or sleep.
- Unplugging the battery or the power cord doesn't help.
- I'm fairly careful about malware and I don't think it's related. I don't have any malware protection other than Windows'.
- The System section of the Event Viewer only has one apparently relevant event, "The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.". Notice this is related to a Logitec input driver, and I'm having trouble with the notebook's built-in keyboard. I never plugged a Logitec keyboard (but I did use a Logitec mouse in the past).
- Nevertheless I acted upon that event log. Some pages elsewhere (The driver \Driver\WUDFRd failed to load for the device... error - Windows 7 Help Forums) suggested changing the Windows Driver Foundation - User-mode Driver Framework from Manual (triggered) to automatic. It didn't help.
- It has always solved itself after a random amount of time (from a few minutes to an hour), but today I won't go back to working.
- There's no warning sign in the device manager. The ps/2 keyboard driver has a 2006 date, though.
The notebook is an Asus U46e: https://www.asus.com/Notebooks_Ultrabooks/U46E/
Thanks in advance for whatever help you can provide!
Event details:
Code:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-PnP
[ Guid] {9C205A39-1250-487D-ABD7-E831C6290539}
EventID 219
Version 0
Level 3
Task 212
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2013-10-15T23:51:20.427398100Z
EventRecordID 34701
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 216
Channel System
Computer santiago-asus
- Security
[ UserID] S-1-5-18
- EventData
DriverNameLength 13
DriverName ROOT\WPD\0000
Status 3221226341
FailureNameLength 14
FailureName \Driver\WudfRd
Version 0