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[SOLVED] Windows Update Error 80072F8F

This is a discussion on [SOLVED] Windows Update Error 80072F8F within the Windows 8, 8.1 Support forums, part of the Tech Support Forum category. Greetings! As you can see in the title Windows doesn't provide me with updates due to this error. I looked


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Old 08-26-2014, 01:22 AM   #1
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Greetings!
As you can see in the title Windows doesn't provide me with updates due to this error. I looked it up in the Microsoft site and it says that it's because time or time zone is configured incorrectly. I tried the Windows Update troubleshooter program, I ran it several times (restarted PC several times) and it said that the problems are fixed, but it still displays the error.
It also displays that I have never installed updates, which is false!




I tried to synchronize my time with an internet time server, but failed which is odd.




My time zone was originally UTC, but since I'm in Bulgaria my time zone has to be UTC +2. And I think since that change I cannot install updates even though I changed it back to UTC. I've thought about System Restore but I don't have any points that I can revert back to.
If you have any suggestions, please tell me!
I am still new to Windows 8.1 and I apologise if this has been answered already.
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Old 08-26-2014, 10:28 AM   #2
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Please follow this guide here to perform a System File Check of Windows:

How to run SFC /scannow from Command Prompt | Tech Support Forum
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Old 08-26-2014, 11:25 PM   #3
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Result from scan:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>
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Old 08-26-2014, 11:51 PM   #4
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Quote:
Originally Posted by Phantowm View Post
Result from scan:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>
Attached Files
File Type: zip CBS.zip (114.4 KB, 4996 views)
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Old 08-27-2014, 09:58 AM   #5
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How old is the PC? Time is can be messed up if the CMOS battery has failed.
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Old 08-27-2014, 11:43 AM   #6
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10 months old, Chief.
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Old 08-27-2014, 11:50 AM   #7
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Hi, is this what you followed Windows Update error 80072f8f - Windows Help
If so, did you also follow this part

Note

If your time zone observes daylight saving time and you want your computer's clock to be adjusted automatically when daylight saving time changes, on the Date and Time tab, click Change time zone, and then make sure that the Automatically adjust clock for Daylight Saving Time check box is selected.
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Eliminate all other factors, and the one which remains must be the truth.
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Old 08-27-2014, 12:43 PM   #8
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Yes you are correct that is the site, and it is already set for daylight configuration even before the problem occurred.
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Old 08-27-2014, 12:58 PM   #9
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Try this

Right click your clock on the taskbar and click on Adjust date/time
Click on the internet time tab and then the Change settings button
In the server field remove the default entry and enter pool.ntp.org
Hit Update now and you should get a confirmation saying that Windows has updated the time
Click Ok twice
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Old 08-28-2014, 04:45 AM   #10
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Hello Phantowm

Lets get that corrupt file fixed up:

Code:
2014-08-27 09:21:09, Info                  CSI    000008b6 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-08-27 09:21:09, Info                  CSI    000008b7 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:2pcBkwfPqtWl52r64NWuZ8BP945BngUfFFS0lP2mTXk=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW
  1. Right click on the button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt

After this is done try and update Windows again
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Old 08-28-2014, 07:09 AM   #11
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SFC Text File:

Code:
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-08-28 16:47:44.705
Using .zip script file at C:\Users\pc\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB

Line blocked (SFCFix.txt): "C:\Users\pc\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\SFCFix.txt.
Successfully copied file C:\Users\pc\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB to C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB.

Successfully restored ownership for C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-08-28 16:50:38.140
Script hash: 7jxEyt0zobdvw4KGbsCJdYxx+VXDZda9TERkYZRozPo=
----------------------EOF-----------------------

SFC Scan Results:

Code:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
Attached Files
File Type: txt CBS.txt (2.99 MB, 3811 views)
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Old 08-29-2014, 02:30 AM   #12
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Hello,

That file has now been repaired, how is Windows Update going?
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Old 08-29-2014, 06:30 AM   #13
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I am still not able to install updates... Same error code.
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Old 08-29-2014, 05:42 PM   #14
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Lets take a further look

DISM Scan
  1. Right click on the button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command DISM /Online /Cleanup-Image /RestoreHealth
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt
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Old 08-30-2014, 02:40 AM   #15
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DISM Scan Result:

Code:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
 repaired.
The operation completed successfully.

C:\Windows\system32>
https://www.dropbox.com/s/25n4xrlsghi35bh/CBS.txt?dl=0
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Old 08-30-2014, 06:08 AM   #16
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Nothing was identified there either:

Code:
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 724 seconds.
Windows Update Log
  1. Right click on the button
  2. Click on Run Inside the Run box copy and paste the following command
    cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
  3. Please go to your desktop and attach WindowsUpdate.txt to your next post
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Old 08-30-2014, 08:29 AM   #17
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Here it is. I saw a lot of warnings.
Attached Files
File Type: txt WindowsUpdate.txt (1.01 MB, 4765 views)
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Old 09-02-2014, 11:04 PM   #18
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BUMP!
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Old 09-03-2014, 01:50 AM   #19
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Sorry for the delay.

Error 80072F8F indicates that there is something wrong the SSL connection between WU and the MS server. This can be caused by the time being wrong on your computer

On the System tray right click on the Time -> Adjust date/time -> Internet time -> Change settings
-Make sure Synchronize with an Internet Time Server is ticked
-Select Server: time.windows.com

Click on Update Now -> Wait until it says "The clock was successfully synchronized with time.windows.com
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Old 09-03-2014, 10:27 AM   #20
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Unable to synchronize.

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