So I've been asked to give my Mom a hand with her laptop. It's a Lenovo IdeaPad Yoga 13, though the website seems to drop or parenthesize the IdeaPad part of that, running a 64 bit version of Windows 8.1
Two keys aren't working, the F12/increase screen brightness key and the PrintScreen key. (This is why we just discovered it, no idea when the error cropped up.) I've found workarounds for all of the things the keys do - brightness can be adjusted in Power Options, and the F12 and PrintScreen functions can both be duplicated using the on screen keyboard function. But they're kinda annoying and cumbersome, and the error may be symptomatic of a larger problem.
I've tried rebooting the computer and cleaning the keyboard thus far, to no avail (though it is using one of these stupid new chiclet keyboard styles, which makes popping off keys and cleaning the actually functional part of the keyboard impossible through the normal, convenient method I've used in the past.)
The keyboard was replaced relatively recently, and I will be getting in touch with the gentleman who handled that when his store is open tomorrow. I'll also be checking with the official tech support people at Lenovo, but I find this and other fora are usually much better at cutting through that ploddingly systematic approach that big tech support divisions use and finding the real problem in a reasonable timeframe. If either of these resources pays off, I'll post the solution here as well.
Thanks for your time.
Two keys aren't working, the F12/increase screen brightness key and the PrintScreen key. (This is why we just discovered it, no idea when the error cropped up.) I've found workarounds for all of the things the keys do - brightness can be adjusted in Power Options, and the F12 and PrintScreen functions can both be duplicated using the on screen keyboard function. But they're kinda annoying and cumbersome, and the error may be symptomatic of a larger problem.
I've tried rebooting the computer and cleaning the keyboard thus far, to no avail (though it is using one of these stupid new chiclet keyboard styles, which makes popping off keys and cleaning the actually functional part of the keyboard impossible through the normal, convenient method I've used in the past.)
The keyboard was replaced relatively recently, and I will be getting in touch with the gentleman who handled that when his store is open tomorrow. I'll also be checking with the official tech support people at Lenovo, but I find this and other fora are usually much better at cutting through that ploddingly systematic approach that big tech support divisions use and finding the real problem in a reasonable timeframe. If either of these resources pays off, I'll post the solution here as well.
Thanks for your time.