Go Back   Tech Support Forum > Smart Devices > Apple iOS

iPod nano. Constant white screen.

This is a discussion on iPod nano. Constant white screen. within the Apple iOS forums, part of the Tech Support Forum category. My girlfriend's iPod nano has just died, constant white screen been restored twice, unable to reset. Software up to date.


Reply
 
Thread Tools Search this Thread
Old 07-12-2011, 01:40 PM   #1
Registered Member
 
Nathan_Standing's Avatar
 
Join Date: Apr 2009
Location: Merseyside
Posts: 95
OS: Win7



My girlfriend's iPod nano has just died, constant white screen been restored twice, unable to reset. Software up to date. No idea of generation. Any ideas, help please. thanks.

__________________
Nathan_Standing is offline   Reply With Quote
Old 07-12-2011, 05:33 PM   #2
TSF Team, Emeritus
 
Coolfreak's Avatar
 
Join Date: May 2008
Location: Wilkes-Barre, PA
Posts: 5,187
OS: Windows XP Pro / Windows Vista / Windows 7



Look on this page and find out which generation you have.. it will help.

iPod Nano - Wikipedia, the free encyclopedia

Have you tried plugging it into Itunes? Does that do anything?

Instructions below are assuming you have an iPod Nano < 6th generation
Soft Reset - Hold down center & Menu buttons. You shouldn't lose any music this way.

If that fails, a hard reset will delete all contents but may help. Hold down Menu & Play buttons for ~10 seconds.

__________________
I subscribe to all threads I post in. But, if in case I don't or I forget, and I don't post back within 24 hours, please PM me. I will get back to your thread ASAP.
Coolfreak is offline   Reply With Quote
Old 07-13-2011, 02:05 AM   #3
Registered Member
 
Nathan_Standing's Avatar
 
Join Date: Apr 2009
Location: Merseyside
Posts: 95
OS: Win7



She thinks it's 4th gen, i've tried plugging it into iTunes, nothing, still white screen. I'll check out that website.
__________________
Nathan_Standing is offline   Reply With Quote
Old 07-13-2011, 02:28 AM   #4
Registered Member
 
Nathan_Standing's Avatar
 
Join Date: Apr 2009
Location: Merseyside
Posts: 95
OS: Win7



Okay. I thought I would make the post better, more information, so here we go.
iPod nano, 4th generation,
Constant white screen, with like a black haze on the screen,
No change when plugged into iTunes,
Tried restore twice,
Cannot do a soft reset,
Updated to the latest software,
Can anybody suggest any tools, fix it guides etc...
I've been searching for about 6 hours, tried a ridiculous amount of things, nothing is working, am I better just sending it off? Any help, much appreciated. Thanks.
__________________
Nathan_Standing is offline   Reply With Quote
Old 07-13-2011, 04:36 AM   #5
TSF Team, Emeritus
 
Coolfreak's Avatar
 
Join Date: May 2008
Location: Wilkes-Barre, PA
Posts: 5,187
OS: Windows XP Pro / Windows Vista / Windows 7



Have you tried a hard reset?

Does iTunes recognize the iPod when it's plugged in?
__________________
I subscribe to all threads I post in. But, if in case I don't or I forget, and I don't post back within 24 hours, please PM me. I will get back to your thread ASAP.
Coolfreak is offline   Reply With Quote
Old 07-13-2011, 05:10 AM   #6
Registered Member
 
Nathan_Standing's Avatar
 
Join Date: Apr 2009
Location: Merseyside
Posts: 95
OS: Win7



iTunes recognises the iPod and yeah, hard reset doesn't happen. The iPod won't do it. It's unresponsive.
__________________
Nathan_Standing is offline   Reply With Quote
Old 07-13-2011, 10:44 AM   #7
Team Manager
-Microsoft Support
-Home Support
 
Go The Power's Avatar
 
Join Date: Mar 2007
Location: South Australia
Posts: 14,428
OS: Windows 8.1



What happens when you try to hard reset?

Is the iPod still under warranty?
__________________


“You can fail at what you don’t want, so you might as well take a chance on doing what you love.” ~ Jim Carrey (Ceremony speech)
Go The Power is online now   Reply With Quote
Old 07-13-2011, 06:12 PM   #8
TSF Team, Emeritus
 
Coolfreak's Avatar
 
Join Date: May 2008
Location: Wilkes-Barre, PA
Posts: 5,187
OS: Windows XP Pro / Windows Vista / Windows 7



If Itunes recognizes the iPod - that means the iPod is not frozen.

From my past experience with cell phones and various devices that have LCD screens - a constant white screen means the wires running to the LCD screen shorted out or have gotten disconnected.

If the iPod is a 4th generation, it's highly unlikely it's still under warranty. The great thing about Apple, is it's unlikely the average user can fix them. You can take it to an Apple store if you have one around you, they can quote you the price to fix it.

My personal opinion is to just cut your losses and buy a new iPod.

__________________
I subscribe to all threads I post in. But, if in case I don't or I forget, and I don't post back within 24 hours, please PM me. I will get back to your thread ASAP.
Coolfreak is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
White line along edge of screen
I am not really an IT professional, but everyone in the office brings their problems to me since there isn't anyone else. This one I'm stumped and even search engines have failed me. There is a laptop with a white line across the left side of the screen, about a centimeter thick with a thin...
imaratan Windows XP Support 3 02-07-2011 06:13 AM
Black screen white strips, pls help :S
Lately I have one problem on my PC. I use Win Xp SP3 , fresh reinstalled 2 months ago. But.... randomly its freeze while I am doing something, majorly while playing some games , but also while I am on internet or while I am doing anything other on comp, after he freeze I go for restart, then...
De_Raguz Windows XP Support 1 01-30-2011 03:58 AM
My screen is dim. Do I replace the inverter or the screen itself?
Hello, The LCD screen on my Toshiba Satellite laptop no longer functions as it should. I've had it for over 4 years now, so I figured something just got too old and is now ready for replacing. My question is which should I replace: the inverter or the screen (w/ backlight)? Symptoms: -...
Midori Laptop Support 8 01-15-2011 08:12 AM
[SOLVED] Two vertical White lines on my laptop screen.
Title says it all. I recently replaced my laptop's broken screen and everything works fine just that there's two White vertical lines in the middle of my screen. I tried re seating the ribbon connector and they are still there! Any ideas? Thanks in advance! -John
johnnyboy23 Laptop Support 4 01-04-2011 11:48 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 05:16 PM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts