Originally Posted by johnwill
Well, with no information about the environment, we probably won't be able to help much.
Please supply the following info, exact make and models
of the equipment please.
What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact
model of the broadband modem.
Make and exact
model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.
Please give an exact description of your problem symptoms, including the exact text of any error messages.
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
On any affected computer, I'd also like to see this:
Hold the Windows
key and press R
, then type CMD
to open a command prompt:
Type the following commands:
Right click in the command window and choose Select All
, then hit Enter
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
Rogers High Speed Internet
Usually low to good (Now it's just low at startup then just dies)
Toshiba Cable Modem PCX2500
Linksys Wireless-G Broadband Router
PC Model No:
Hewlett Packard Pavilion a255C, DF281A-ABA a255c
Windows XP-home edition, service pack 2
When my system starts up, I am connected to the internet. The connection is usually low, but it's there. After about 5 - 10 minutes, the computer icon on my task bar will die with a red "X" beside it even though I may still be able to browse the internet. After maybe another 3 minutes give or take, the connection will die out completely. This can oddly be fixed for a short period of time if I play around with my connection settings for example: I will go into the data encryption tab, and turn it from "disabled" to "WEP" and I will be reconnected for a short period of time. Then it will die out again and I would change the encryption back to "disabled" and will again, be connected for a short period of time. There's 3 computers in my household. One of them is connected through an Ethernet cable, the other two are connected wirelessly. I'm using the second connection. First time this happened the baloon popped up beside the computer icon saying "Wireless network connection 2 (CABRAL) connected
" then got disconnected saying "Wireless network connection 2 not connected
". Again, sometimes even though it says I'm not connected, I will still be able to browse the internet for a short period of time, until it dies out completely. Then I would proceed to fiddle around with my connection settings just to boost to work.
Now I have not tried to used a wired connection. I'm not sure how I would go about doing that. I was told that I would have to get a completely new phone line installed with an extra $40.00/month tag to be connected through a cable.
None of the other computers are experiencing the same problem I am. This has lead me to believe that it might be a problem with my antenna. Maybe it's dying?
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>[FONT="Fixedsys"] PING 18.104.22.168
'[FONT' is not recognized as an internal or external command,
operable program or batch file.
C:\Documents and Settings\Owner>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.
C:\Documents and Settings\Owner>NBTSTAT -n
Wireless Network Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: 
No names in cache
C:\Documents and Settings\Owner>IPCONFIG /ALL
Windows IP Configuration
Host Name . . . . . . . . . . . . : your-o0kwkw9jwc
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Wireless-G PCI Adapter
Physical Address. . . . . . . . . : 00-0C-41-62-35-D9
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Documents and Settings\Owner>