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Windows 7, internet connects but won't display webpage?

This is a discussion on Windows 7, internet connects but won't display webpage? within the Networking Support forums, part of the Tech Support Forum category. Hi and thanks in advance for any help. I have a Viao (VGN-NW20SF) running Windows7 (pre-loaded). Its been running great


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Old 06-08-2010, 05:25 PM   #1
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Hi and thanks in advance for any help.

I have a Viao (VGN-NW20SF) running Windows7 (pre-loaded).

Its been running great since I got it i Dec09. Until I installed a new wireless router (Belkin N150) about 7 days ago.

The problem is that the Vaio says the network is connected as does the router (internet access) but IE and Google chrome will not display web pages? but Skype will boot though and function normally! Bizzare. This happens when Ethernet in connected and when wireless.

My wife has the same model Vaio as me and I have this running perfect, as is the boys Apple G4, and my Itouch.

I have done a few things that my limited knowledge allowed, I have checked the windows firewall and Mcafee firewall, disabled it and still no web pages. I have been through internet options and all are as they always have been (the same as the wifes). I have gone into Network and sharing centre and deleted all profiles and set them up again. The trouble shooter can detact no problems.

The only thing different from the other Vaio is, mine updates automatically, so I removed the most recent updates as I had read it could be these but still no luck.

Its hurting my head and I seem to be going round in circles!!! Help please.

I have included ipconfig/all data

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Carl Garner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : CarlGarner-VAIO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS Adapter
Physical Address. . . . . . . . . : 00-FF-EC-65-96-0E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-24-D6-10-FE-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8df0:a3a7:f543:437f%12(Prefe
IPv4 Address. . . . . . . . . . . : 192.168.2.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 08 June 2010 20:20:01
Lease Expires . . . . . . . . . . : 16 July 2146 03:46:35
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218112763
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-AB-67-3A-00-24-BE-7

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Marvell Yukon 88E8057 PCI-E Gigabi
net Controller
Physical Address. . . . . . . . . : 00-24-BE-79-E5-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

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Old 06-08-2010, 07:52 PM   #2
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Hello and Welcome to TSF!

Please disable any Security or Firewall software for now.

Also, verify is there's any Proxy settings and remove it by following this guide.

Also, using a wireless connection, remove the wireless profiles, and re-add it again and make sure to type in the correct security key.

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Old 06-09-2010, 04:22 AM   #3
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Hi thanks for getting back to me.

Security and firewall disabled, there are no proxy settings, and I have deleted the profiles many times and re-done, Its not the password as the wireless is connecting to the router and the router and wireless managers are both returning with connected to internet. Just the browsers won't display pages. I am able to use Skype! wireless and ethernet.
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Old 06-09-2010, 06:33 AM   #4
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Boot in Safe Mode with Networking and see if you can browse in that configuration.
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Old 06-09-2010, 07:15 AM   #5
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Hi again,

Booting in safe mode with Networking, is still not allowing the browsers to display webpages.

Booting in SMwN - Now connected with Ethernet displays NO INTERNET ACCESS where before in the normal boot it was showing INTERNET ACCESS just not displaying pages. Also in wireless the same situation although the Vaio is connecting to the router fine.

Thanks for the continued efforts.
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Old 06-09-2010, 07:52 AM   #6
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Let's see some pings.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.


IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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Old 06-09-2010, 01:45 PM   #7
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Results of PING's

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Carl Garner>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : CarlGarner-VAIO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS Adapter
Physical Address. . . . . . . . . : 00-FF-EC-65-96-0E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-24-D6-10-FE-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8df0:a3a7:f543:437f%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 09 June 2010 17:31:04
Lease Expires . . . . . . . . . . : 17 July 2146 00:03:16
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218112763
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-AB-67-3A-00-24-BE-79-E5-23

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Marvell Yukon 88E8057 PCI-E Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 00-24-BE-79-E5-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Carl Garner>PING 192.168.2.6

Pinging 192.168.2.6 with 32 bytes of data:
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Carl Garner>PING 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=4ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 4ms, Average = 1ms

C:\Users\Carl Garner>PING 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Carl Garner>PING 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=165ms TTL=49
Reply from 74.125.45.100: bytes=32 time=163ms TTL=49
Reply from 74.125.45.100: bytes=32 time=163ms TTL=49
Reply from 74.125.45.100: bytes=32 time=161ms TTL=49

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 161ms, Maximum = 165ms, Average = 163ms

C:\Users\Carl Garner>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

Thanks
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Old 06-09-2010, 02:07 PM   #8
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This won't hurt, resetting Hosts File.

Also, run Malwarebytes and there's no need to Post the results. Just remove all infections found if there's any.
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Old 06-09-2010, 03:58 PM   #9
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What's the exact make/model of the modem and the router you have?
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Old 06-10-2010, 05:04 PM   #10
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The router is a Belkin F6D4230-4 v3 (01)

Version Info
Firmware Version 3.00.03 - Jun 29 2009
Boot Version 1.15
Hardware F6D4230-4 v3 (01)
Serial No. 12936423015992

I am now reseting the Host file back to default, and will then run the Malware scan as advice. I will post if I have any connection.

Thanks for the continued surport!
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Old 06-10-2010, 05:48 PM   #11
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I have Reset the Host files, but this had no effect,

I ran Malwarebytes and found only some Ad.ware, and 1 Trojan.Vundo, these have been removed, but also to no effect.
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Old 06-10-2010, 06:42 PM   #12
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See if clearing the DNS cache in Windows helps.

Start=> All Programs=> Accessories=> Command Prompt. Rt-click on it and 'Run As Administrator'. Type the following and hit enter:

ipconfig /flushdns

If unsuccessful you may try these Public DNS's, a full instruction is also included from this link.

We'll appreciate an update.
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Old 06-11-2010, 05:07 PM   #13
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DNS cleared. I also uninstalled the Ethernet and wireless drivers and reinstalled.

I have had some minor success, viewed a couple of webpages intermitantly, but still having problems.

It works for maybe 2 minutes then, 'CAN NOT DISPLAY WEBPAGE' again.

Thanks for the continued support.
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Old 06-11-2010, 07:21 PM   #14
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Click on Start, All Programs=> Accessories=> and right click on Command Prompt, select "Run as Administrator". Type the following from the command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Restart your computer after. If above is unsuccessful please uninstall your McAfee for now.

Please update us.
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Old 06-21-2010, 06:13 PM   #15
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Hi again, sorry I haven't updated for a while but Iv been snowed under!

I done all you asked and the internet begen to operate corretly for a couple of days both, Ethernet & wireless. Then I started to get intermitant problems again!

This coincided with my McAfee running out (coincidence????) so I uninstalled and installed Microsoft Secrity Centre, as I had read good reviews, Now as soon as I switch on wireless or connect Ethernet cable I get a complete system crash! If I dont switch on or leave the cable out the system runs as normal.

I have experianced 4 total crashes now so have not switched on since as I fear the complete death of my Vaio.

What is going on here? the laptop is not even 6 months old and hardly does any work. Just for internet access and watching films.
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Old 06-21-2010, 07:41 PM   #16
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What's exactly do you mean by this? Is your laptop crashing, any BSOD?
Quote:
I have experianced 4 total crashes
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Old 06-22-2010, 03:43 AM   #17
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As soon as I flick on the wireless switch or plug in the Ethernet cable the laptop freezes. Nothing works, the pointer will not move, the Task Manager will not launch. Switching off the wireless or pulling out the cable has no effect, still frozen. Normally at this stage after a few minutes I force the shut down.

Once I just left the laptop running, and I'm not sure after how long but when I looked again I had a Blue screen, (15 minutes maybe) this is the only blue screen I have seen as Iv been forcing the shut down.
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Old 06-22-2010, 07:04 AM   #18
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Uninstall the wireless drivers totally and reinstall them from scratch.
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Old 06-23-2010, 04:13 AM   #19
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Done this previously but will try again
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Old 06-23-2010, 07:07 AM   #20
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Well, that symptom is either a driver or wireless card hardware fault.

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