Win 7 computer loses gateway settings

[bobclevenger]

Two problems here. The first and most important is that my computer running Windows 7 will not remember the default gateway setting that I input every time I reboot. I enter 192.168.1.1 and things work until I reboot at which time the fields in the TCP/IP ver.4 properties revert to all blanks. This only applies to the "Default Gateway" area.

The second is merely an annoyance. Outlook does not remember my e-mail password from one time to the next. It always asks for the password; I enter it and mark the "remember in your password list" box and enter the data. This does not work immediately but it does the next time (and subsequent times) that Outlook checks for e-mail. If I close out Outlook for any reason the same scenario is played out the next time I start it up. Entering the password data and then rebooting (as one source has suggested) has not helped.

Thanks in advance for any help you can offer.

[johnwill]

For the first issue, I'd try a stack reset.



TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

[bobclevenger]

followed the steps you suggested with no error messages.
After rebooting, my gateway fields were blank again.

[johnwill]

I'd consider malware/spyware scans, that's not normal.

[bobclevenger]

Yeah, I didn't think so. I'll run a scan and see. Update you later, Thanks.

[bobclevenger]

Update: A spyware scan had been run at 08:00 and found nothing.
I disabled my antivirus (Avast!) for 10 min. and rebooted. Settings were still correct Rebooted w/o disabling the antivirus; settings were still correct.
It seems that Avast! stops new settings from being saved at shutdown.

Once again, thanks for the help.

My next problem will go into a new thread.

[johnwill]

Hmm... Interesting about Avast. If this is the free version, I suggest Microsoft Security Essentials, I use it here.

[cjbrandvold]

I have this same problem and am running MSE...

[Wand3r3r]

Send you a PM to open a new thread as this one is old and will be closed.