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This is a discussion on Wifi problem. within the Networking Support forums, part of the Tech Support Forum category. I have a very annoying problem, that i've been dealing with in a bit of time. Regularly my wifi "shuts


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Old 04-15-2013, 01:27 PM   #1
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Join Date: Apr 2013
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OS: win7



I have a very annoying problem, that i've been dealing with in a bit of time.
Regularly my wifi "shuts down", the router is still on, but I cannot get connection to the internet. Although sometimes when I am on Skype talking to my friends while playing PS3, I get disconnected from PSN but am still on Skype talking to my friends, then when I try to for example go on facebook on my phone the internet is not working, nor on the computer, only skype is still working. I usually just restart my router and then it is fixed for a bit of time until it repeats. Some times Skype even loses connection. It also happens when I am just on facebook for example, or when I have not been using the wifi. Can this have anything to do with the wifi not having a password, because others are using it?

Help would be much appriciated.
-LeFloyd

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Old 04-16-2013, 03:07 AM   #2
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Location: UK, Surrey
Posts: 5,518
OS: XP-SP3, Vista-SP2



Quote:
Can this have anything to do with the wifi not having a password, because others are using it?
its not good to have an unsecure wireless - especially if you are in a built up area.

do you have any other PCs connected to the router ?
do they disconnect

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
Make sure you also indicate on the reply which tests are for what condition.

lets see the following please and make a note on the reply - if connected or disconnected please

ipconfig /all
Three Ping tests
xirrus screen shot


------------------------------------------------------------------------
ipconfig /all

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

We would like to see the results from an ipconfig /all - post back the results in a reply here.

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.
For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.
For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens

Type the following command
Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

Wi-Fi Inspector | Xirrus
Direct link to the program is here Wi-Fi Inspector Confirmation

{If the above link does not work heres another link Xirrus Wi-Fi Inspector | PCWorld}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus...-1-RevB-6.aspx

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
How to use the Windows Snipping Tool

Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here
How to take a screenshot in Windows 8 - PC Advisor
How to take a screenshot in Windows 8 - PC Advisor


To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.

A useful guide on troubleshooting an intermittent wireless connection
Orange Help and Support

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Old 04-16-2013, 04:46 AM   #3
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Join Date: Apr 2013
Posts: 10
OS: win7



Thank you so much for your time.

I do not live in a very build up area, but someone could still be using the wifi.

Yes, I have another PC, 2 phones, 1 iPad and a PS3 connected.

I used to have AVG, but after once I had to reboot my coputer, I was not bothered to re-install it.

---------------------------------------------------------
ipconfig /all

I am from Denmark, so everything is in Danish. I tried to change the language on my computer, but it still came out in Danish. So here are the results:


Windows IP-konfiguration

V‘rtsnavn. . . . . . . . . . . . . . . . . . : Victor-Pc
Prim‘rt DNS-suffiks. . . . . . . . . . . . . :
Nodetype . . . . . . . . . . . . . . . . . . : Hybrid
IP-routing aktiveret . . . . . . . . . . . . : Nej
WINS-proxy aktiveret . . . . . . . . . . . . : Nej

Tr†dl›st LAN-kort Tr†dl›s netv‘rksforbindelse 3:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-DD
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Tr†dl›st LAN-kort Tr†dl›s netv‘rksforbindelse 2:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-DD
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Tr†dl›st LAN-kort Tr†dl›s netv‘rksforbindelse:

Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-DC
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja
Link-local-IPv6-adresse . . . . . : fe80::45c3:1b6c:363f:f297%14(Foretrukken)
IPv4-adresse . . . . . . . . . . . . . . . . : 192.168.1.103(Foretrukken)
Undernetmaske. . . . . . . . . . . . . . . . : 255.255.255.0
Rettigheden opn†et . . . . . . . . . . . . . : 16. april 2013 12:15:25
Rettigheden udl›ber. . . . . . . . . . . . . : 23. maj 2149 19:54:24
Standardgateway. . . . . . . . . . . . . . . : 192.168.1.2
DHCP-server. . . . . . . . . . . . . . . . . : 192.168.1.2
DHCPv6 IAID . . . . . . . . . . . : 363623049
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-21-56-F1-54-04-A6-14-4E-12
DNS-servere. . . . . . . . . . . . . . . . . : 192.168.1.2
NetBIOS over Tcpip . . . . . . . . . . . . . : Aktiveret

Ethernet-netv‘rkskort LAN-forbindelse:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . : mynet
Beskrivelse. . . . . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Fysisk adresse . . . . . . . . . . . . . . . : 54-04-A6-14-4E-12
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Ethernet-netv‘rkskort Bluetooth-netv‘rksforbindelse:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Ethernet-netv‘rkskort Hamachi:

Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Hamachi Network Interface
Fysisk adresse . . . . . . . . . . . . . . . : 7A-79-19-B0-DB-6D
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja
IPv6-adresse. . . . . . . . . . . : 2620:9b::19b0:db6d(Foretrukken)
Link-local-IPv6-adresse . . . . . : fe80::a591:ebec:9e33:7a3f%18(Foretrukken)
IPv4-adresse . . . . . . . . . . . . . . . . : 25.176.219.109(Foretrukken)
Undernetmaske. . . . . . . . . . . . . . . . : 255.0.0.0
Rettigheden opn†et . . . . . . . . . . . . . : 16. april 2013 12:15:06
Rettigheden udl›ber. . . . . . . . . . . . . : 16. april 2014 12:17:13
Standardgateway. . . . . . . . . . . . . . . : 5.0.0.1
DHCP-server. . . . . . . . . . . . . . . . . : 25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 326793599
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-21-56-F1-54-04-A6-14-4E-12
DNS-servere. . . . . . . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip . . . . . . . . . . . . . : Aktiveret

Tunnel-netv‘rkskort isatap.{44E804AB-DF44-458B-A5C8-DF47D0368F86}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort Teredo Tunneling Pseudo-Interface:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{67DB0A3D-81F2-4CD6-AA5E-1400378ED12A}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #4
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{EEB16DE4-01A2-4872-9B84-E2BE56488B21}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #5
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{CA996F8B-98DC-4E1A-9E6A-92E5A1335095}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #7
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

------------------------------------------------------------------------

Ping tests


Windows IP-konfiguration

V‘rtsnavn. . . . . . . . . . . . . . . . . . : Victor-Pc
Prim‘rt DNS-suffiks. . . . . . . . . . . . . :
Nodetype . . . . . . . . . . . . . . . . . . : Hybrid
IP-routing aktiveret . . . . . . . . . . . . : Nej
WINS-proxy aktiveret . . . . . . . . . . . . : Nej

Tr†dl›st LAN-kort Tr†dl›s netv‘rksforbindelse 3:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-DD
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Tr†dl›st LAN-kort Tr†dl›s netv‘rksforbindelse 2:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-DD
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Tr†dl›st LAN-kort Tr†dl›s netv‘rksforbindelse:

Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-DC
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja
Link-local-IPv6-adresse . . . . . : fe80::45c3:1b6c:363f:f297%14(Foretrukken)
IPv4-adresse . . . . . . . . . . . . . . . . : 192.168.1.103(Foretrukken)
Undernetmaske. . . . . . . . . . . . . . . . : 255.255.255.0
Rettigheden opn†et . . . . . . . . . . . . . : 16. april 2013 12:15:25
Rettigheden udl›ber. . . . . . . . . . . . . : 23. maj 2149 19:54:24
Standardgateway. . . . . . . . . . . . . . . : 192.168.1.2
DHCP-server. . . . . . . . . . . . . . . . . : 192.168.1.2
DHCPv6 IAID . . . . . . . . . . . : 363623049
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-21-56-F1-54-04-A6-14-4E-12
DNS-servere. . . . . . . . . . . . . . . . . : 192.168.1.2
NetBIOS over Tcpip . . . . . . . . . . . . . : Aktiveret

Ethernet-netv‘rkskort LAN-forbindelse:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . : mynet
Beskrivelse. . . . . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Fysisk adresse . . . . . . . . . . . . . . . : 54-04-A6-14-4E-12
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Ethernet-netv‘rkskort Bluetooth-netv‘rksforbindelse:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Fysisk adresse . . . . . . . . . . . . . . . : AC-72-89-1B-E9-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja

Ethernet-netv‘rkskort Hamachi:

Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Hamachi Network Interface
Fysisk adresse . . . . . . . . . . . . . . . : 7A-79-19-B0-DB-6D
DHCP aktiveret . . . . . . . . . . . . . . . : Ja
Automatisk konfiguration aktiveret . . . . . : Ja
IPv6-adresse. . . . . . . . . . . : 2620:9b::19b0:db6d(Foretrukken)
Link-local-IPv6-adresse . . . . . : fe80::a591:ebec:9e33:7a3f%18(Foretrukken)
IPv4-adresse . . . . . . . . . . . . . . . . : 25.176.219.109(Foretrukken)
Undernetmaske. . . . . . . . . . . . . . . . : 255.0.0.0
Rettigheden opn†et . . . . . . . . . . . . . : 16. april 2013 12:15:06
Rettigheden udl›ber. . . . . . . . . . . . . : 16. april 2014 12:17:13
Standardgateway. . . . . . . . . . . . . . . : 5.0.0.1
DHCP-server. . . . . . . . . . . . . . . . . : 25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 326793599
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-21-56-F1-54-04-A6-14-4E-12
DNS-servere. . . . . . . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip . . . . . . . . . . . . . : Aktiveret

Tunnel-netv‘rkskort isatap.{44E804AB-DF44-458B-A5C8-DF47D0368F86}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort Teredo Tunneling Pseudo-Interface:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{67DB0A3D-81F2-4CD6-AA5E-1400378ED12A}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #4
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{EEB16DE4-01A2-4872-9B84-E2BE56488B21}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #5
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja

Tunnel-netv‘rkskort isatap.{CA996F8B-98DC-4E1A-9E6A-92E5A1335095}:

Medietilstand. . . . . . . . . . . . . . . . : Mediet afbrudt
Forbindelsesspecifikt DNS-suffiks. . . . . . :
Beskrivelse. . . . . . . . . . . . . . . . . : Microsoft ISATAP-netv‘rkskort #7
Fysisk adresse . . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP aktiveret . . . . . . . . . . . . . . . : Nej
Automatisk konfiguration aktiveret . . . . . : Ja


Ping google.com


Pinger google.com [173.194.32.40] med 32 byte data:
Svar fra 173.194.32.40: byte=32 tid=31ms TTL=53
Svar fra 173.194.32.40: byte=32 tid=31ms TTL=53
Svar fra 173.194.32.40: byte=32 tid=31ms TTL=53
Svar fra 173.194.32.40: byte=32 tid=31ms TTL=53

Ping-statistikker for 173.194.32.40:
Pakker: Sendt = 4, modtaget = 4, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 31ms, Maksimum = 31ms, Gennemsnitlig = 31ms


Ping 209.183.226.152


Pinger 209.183.226.152 med 32 byte data:
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=128ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45

Ping-statistikker for 209.183.226.152:
Pakker: Sendt = 4, modtaget = 4, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 122ms, Maksimum = 128ms, Gennemsnitlig = 123ms

-------------------------------------------------------------------------------

Wi-Fi Inspector

Attached.

----------------------------------------------------------------------

So I have to do this again when the internet is down?
Then I'll just go play some PS3, it happens more often when I am on the PS3.
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Old 04-16-2013, 04:57 AM   #4
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Quote:
So I have to do this again when the internet is down?
yes please
Quote:
Yes, I have another PC, 2 phones, 1 iPad and a PS3 connected.
do
all devices disconnect or just the one PC

the language is OK
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Old 04-16-2013, 07:29 AM   #5
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Now the internet is not working.

--------------------------------------------------------------------------
ipconfig /all


Pinger 209.183.226.152 med 32 byte data:
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=128ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45

Ping-statistikker for 209.183.226.152:
Pakker: Sendt = 4, modtaget = 4, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 122ms, Maksimum = 128ms, Gennemsnitlig = 123ms

-----------------------------------------------------------------------------------
Ping tests


Pinger 209.183.226.152 med 32 byte data:
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=128ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45

Ping-statistikker for 209.183.226.152:
Pakker: Sendt = 4, modtaget = 4, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 122ms, Maksimum = 128ms, Gennemsnitlig = 123ms

Ping google.com

Ping-anmodning kunne ikke finde v‘rten google.com. Kontroller navnet, og pr›v igen.

Ping 209.183.226.152


Pinger 209.183.226.152 med 32 byte data:
Svar fra 209.183.226.152: byte=32 tid=123ms TTL=45
Anmodning fik timeout.
Anmodning fik timeout.
Anmodning fik timeout.

Ping-statistikker for 209.183.226.152:
Pakker: Sendt = 4, modtaget = 1, tabt = 3 (75% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 123ms, Maksimum = 123ms, Gennemsnitlig = 123ms

-----------------------------------------------------------------------------
Wi-Fi Inspector

Attached.

----------------------------------------------------------------------------

I see that I made a mistake in the "online default-gateway ping" so i'll do that again:


Pinger 209.183.226.152 med 32 byte data:
Svar fra 209.183.226.152: byte=32 tid=131ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=133ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=137ms TTL=45
Svar fra 209.183.226.152: byte=32 tid=122ms TTL=45

Ping-statistikker for 209.183.226.152:
Pakker: Sendt = 4, modtaget = 4, tabt = 0 (0% tab),
Beregnet tid for rundtur i millisekunder:
Minimum = 122ms, Maksimum = 137ms, Gennemsnitlig = 130ms
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Old 04-16-2013, 07:32 AM   #6
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All devices are disconnected. :)
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Old 04-16-2013, 08:02 AM   #7
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Quote:
All devices are disconnected. :)
OK so we can ignore the PC itself

but the ping tests did not help - as we need to see the three very specific Pings - you seem to have only ping the IP address

need to see the google.com ping and the IP ping to see if one works and one does not - to identify a DNS issue

But as they all disconnected - can you
Please make a note of the status of the lights on the modem and on the router when working normally - post that light status here.
Now when the internet disconnects make a note of the status of the lights for the modem and router here again. also note which have changed.
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Old 04-16-2013, 10:21 AM   #8
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But I already corrected that mistake in the end of my previous reply.

-------------------------------------------------------------
The light which indicates that the router is powered is on.
A light by some "wifi waves" is blinking.
And a light by a box with 2 "commas" is on.

There are no changes when the wifi does not work.
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Old 04-16-2013, 10:25 AM   #9
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Quote:
But I already corrected that mistake in the end of my previous reply.
missed that
Quote:
Ping google.com

Ping-anmodning kunne ikke finde v‘rten google.com. Kontroller navnet, og pr›v igen.
Quote:
Ping google.com

Ping request could not find v'rten google.com. Please check the name and per> v again.
thanks

so it does look like a DNS issue

on a PC - setup the google open DNS and see if that PC continues to work while others disconnect

Google public DNS
Note using google public DNS servers from outside the US may actually slow performace - so use the following as a test to identify DNS issues - if these resolve the issues , then we need to investigate further to optimise the use of DNS


Google public DNS
https://developers.google.com/speed/public-dns/

Theres also a link on how to setup those DNS IP address up on a PC
http://code.google.com/speed/public-dns/docs/using.html

Then once you have set up those DNS entries

Flush & register DNS

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following commands:

Ipconfig/flushdns
ipconfig/registerdns


If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator
Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

now type the command again

I have found this to be a useful tool to use for DNS testing
https://www.grc.com/dns/benchmark.htm
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Old 04-16-2013, 10:33 AM   #10
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Should I still do this though I live in Europe, you said that it may slow down outside the US
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Old 04-16-2013, 10:39 AM   #11
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yes, its a good test, I'm in UK and have been using google and openDNS

if it works - then we know its a DNS issue and can then see which DNS to use

who is your ISP - we maybe able to use their IP servers had wired into the router

but first lets see if that is the issue
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Old 04-16-2013, 12:07 PM   #12
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I am now on the internet while the other devices are not. So it worked like a charm!
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Old 04-16-2013, 12:08 PM   #13
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My ISP is a Danish company called WAOO.

Also I ran the DNS scan thingy, but I don't know what to do with it.
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Old 04-16-2013, 01:11 PM   #14
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OK - so thats a DNS issue and we can setup the router

make and model of the router

i'll see if we can find the WAOO Server IPs

also the DNS Scan - can you run
click on the nameservers tab

then after its loaded all the dns servers - run the benchmark

then post a screen shot of the results
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Old 04-16-2013, 01:18 PM   #15
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Thanks a lot :)
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Old 04-16-2013, 01:33 PM   #16
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I can't recommend using US dns servers when you have Danish ones you can use. Less distance/time to travel. Here are some

Uncensored, Free and fast DNS servers | :: c0urier.net
Public DNS servere in Denmark - MWAzone

I also have a hard time coming to the conclusion its a dns problem since you were pointed to the gateway for dns. By doing so it just means "send the dns request out and hope someone answers".

This means it can be a problem with a local firewall blocking the returning info, it can be the router not forwarding the request or it can be the nearest dns server [usually your isp] is down. It can even be that there are problems on the line.

I would suggest the following;
Call you isp and have a line check done
Get their dns server ips and try using them instead of the gateway to see if the problem persists.
If it does use the Danish dns servers.
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Old 04-16-2013, 01:41 PM   #17
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You know what people? I think you are great for helping idiots like me! But I decided to get a new WiFi, it makes it a lot easier for me. But I am glad you had the time to try and help me out :))

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