Go Back   Tech Support Forum > Networking Forum > Networking Support

why does my connection keep dropping out??

This is a discussion on why does my connection keep dropping out?? within the Networking Support forums, part of the Tech Support Forum category. i recently purchased a D-link n300 DIR-632 (wireless router), i ran the setup wizard and it seems to work. HOWEVER.


Reply
 
Thread Tools Search this Thread
Old 03-18-2012, 02:37 AM   #1
Registered Member
 
Join Date: Mar 2012
Posts: 7
OS: Windows XP


Confused

i recently purchased a D-link n300 DIR-632 (wireless router), i ran the setup wizard and it seems to work. HOWEVER. for some random reason the data transfer will cut out for around 30 seconds or so and all activity is halted. I have looked in the routers Settings however i am not comfortable with messing around with to many settings incase i completely screw up the network. Is there a setting that i have to change so that my network will run more fluently.

It is a 300mbs data transfer and there is a maximum of 3 devices running from the network at any one time.

I am trying to play online games and the network will lag and freeze the game causing it to crash and have to be restarted.


ALSO i would like to note that this router is LAN enabled too. The main computer running on this network is connected by a LAN cable and is still having the same data issues as the wireless devices....

WHY!?

__________________
rhysp is offline   Reply With Quote
Old 03-18-2012, 09:19 AM   #2
Moderator - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, Surrey
Posts: 4,998
OS: XP-SP3, Vista-SP2



could be a dns issue
can we see an ipconfig /all and pings tests when its working and then repeat ALL the tests when it disconnects from the cable connected PC



------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------

__________________
Wayne

etaf is offline   Reply With Quote
Old 03-21-2012, 04:54 AM   #3
Registered Member
 
Join Date: Mar 2012
Posts: 7
OS: Windows XP



IP CONFIG:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Roxxy>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Roxxy-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet C
ontroller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-6C-09-A0-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PC
I-E NIC
Physical Address. . . . . . . . . : E0-CA-94-DB-6B-21
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c102:ea80:278d:db90%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, 21 March 2012 10:04:23 PM
Lease Expires . . . . . . . . . . : Thursday, 22 March 2012 10:04:23 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 249612948
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-FC-2C-9B-E0-CA-94-DB-6B-21

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{DFF02490-738D-48F4-8899-77C6B3FDDB4D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EE72645C-2FAA-4057-B186-518DD049FF2E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c31:22e0:84fd:28e9(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3c31:22e0:84fd:28e9%24(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

PING tests:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Roxxy>PING 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=28ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 28ms, Average = 9ms

C:\Users\Roxxy>PING google.com

Pinging google.com [74.125.237.101] with 32 bytes of data:
Reply from 74.125.237.101: bytes=32 time=72ms TTL=56
Reply from 74.125.237.101: bytes=32 time=60ms TTL=56
Reply from 74.125.237.101: bytes=32 time=60ms TTL=56
Reply from 74.125.237.101: bytes=32 time=60ms TTL=56

Ping statistics for 74.125.237.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 72ms, Average = 63ms

C:\Users\Roxxy>PING 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=274ms TTL=44
Reply from 209.183.226.152: bytes=32 time=263ms TTL=44
Reply from 209.183.226.152: bytes=32 time=264ms TTL=44
Reply from 209.183.226.152: bytes=32 time=264ms TTL=44

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 263ms, Maximum = 274ms, Average = 266ms

C:\Users\Roxxy>
__________________
rhysp is offline   Reply With Quote
Old 03-21-2012, 05:37 AM   #4
Registered Member
 
Join Date: Mar 2012
Posts: 7
OS: Windows XP



I forgot to mention that the above tests were done on a laptop connected to the network VIA wi-fi
Tomorrow if need be i can post test results of the "ethernet" connected computer.
__________________
rhysp is offline   Reply With Quote
Old 03-21-2012, 09:12 AM   #5
Registered Member
 
Join Date: Mar 2012
Posts: 4
OS: xp service pack 2



you need to check if there is interference in the environment due to microwave oven, cordless phones etc. it may be your neighbour wireless devices operating on same frequency band. so try changing the frequency band from fixed to anything else or change to auto and observe if that helps.
__________________
mmiaalikhan292 is offline   Reply With Quote
Old 03-21-2012, 12:49 PM   #6
Moderator - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, Surrey
Posts: 4,998
OS: XP-SP3, Vista-SP2



we need to see the results when it disconnects
in the meantime - you may want to update the driver for the adapter
if wireless lets see an xirrus as well
Quote:
Tomorrow if need be i can post test results of the "ethernet" connected computer.
do you have the same issue on ethernet connection ?



------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


Wi-Fi Inspector | Xirrus
Direct link to the program is here http://wpc.475a.edgecastcdn.net/0047...etup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi...uide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use iStumbler 99
------------------------------------------------------------------------
__________________
Wayne

etaf is offline   Reply With Quote
Old 03-21-2012, 06:31 PM   #7
Registered Member
 
Join Date: Mar 2012
Posts: 7
OS: Windows XP



this has me so stumped!

i have Looked through ALL the settings and can't find ANYTHING that would be causing it to drop out like this.. the one part that is confusing the **** out of me is that it is not only dropping out on the devices connected via WI-FI but also the PC that is connected by LAN (ethernet) is dropping out also...
the only thing i can think of is that there is a setting somewhere on the router that is wrong.. but i've gone through and can't find the soloution..

here are the test results from the "ETHERNET COMPUTER"

IP config:

Windows IP Configuration

Host Name . . . . . . . . . . . . : cefyn-e2z8l2b5r
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Generic Marvell Yukon Chipset based Ethernet Controller
Physical Address. . . . . . . . . : 00-EA-01-07-EF-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Thursday, March 22, 2012 11:39:25 AM
Lease Expires . . . . . . . . . . : Friday, March 23, 2012 11:39:25 AM

PING TESTS:


Windows IP Configuration

Host Name . . . . . . . . . . . . : cefyn-e2z8l2b5r
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Generic Marvell Yukon Chipset based Ethernet Controller
Physical Address. . . . . . . . . : 00-EA-01-07-EF-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Thursday, March 22, 2012 11:39:25 AM
Lease Expires . . . . . . . . . . : Friday, March 23, 2012 11:39:25 AM
__________________
rhysp is offline   Reply With Quote
Old 03-21-2012, 06:41 PM   #8
Registered Member
 
Join Date: Mar 2012
Posts: 7
OS: Windows XP



unfortunately.. the connection keeps dropping out and wont even let me download the Xirrus files..... this issue is really starting to become a gawd damn nieusance.!!
__________________
rhysp is offline   Reply With Quote
Old 03-22-2012, 02:52 AM   #9
Moderator - Networking
 
etaf's Avatar
 
Join Date: Dec 2008
Location: UK, Surrey
Posts: 4,998
OS: XP-SP3, Vista-SP2



Quote:
is that it is not only dropping out on the devices connected via WI-FI but also the PC that is connected by LAN (ethernet) is dropping out also...
So its a router / modem if separate or line issue

Try adding google open dns servers to one of the PCs and see if that stops the disconnection

------------------------------------------------------------------------

Google public DNS

Google public DNS
Google Public DNS

Theres also a link on how to setup those DNS IP address
Using Google Public DNS

------------------------------------------------------------------------


have you checked the lights on the modem or router and see if they change status

I would log into the router and see what the firmware revision is
you can get the firmware and update from here D-Link Wireless N 8-Port Router

whats the make and model of the modem ?

did this happen before you had the d-link router - what did you have before

__________________
Wayne

etaf is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Connection timed out
My connection keeps timing out when I play an online game. This also happens when I try playing Wii online, connected (wirelessly) to my router. I use a D-link router (DIR-615). Is there any way I can fix this issue? Putting router in DMZ mode no longer works :(.
iAmANoob Networking Support 34 05-18-2013 09:14 PM
my new project
a friend of mine and also an ex-visual arts teacher runs an access night for people wanting to do life drawing with a model - she gets really interesting people for the models with ballet dancers, belly dancers, circus performers and they wear the costuming befitting their background and poses and...
zuluclayman Photographer's Corner 119 11-20-2012 12:27 PM
No Wireless Connection on One System
Or some reason my desktop can't connect to my wireless network at all. Every other device in the house will connect just fine but this desktop either won't connect or will only connect with a very slow, intermittent speed. I don't know how I would be able to post an IP Config because I'm having to...
RedSwirl Networking Support 81 04-25-2012 05:20 PM
How to share internet connection among several computers.
Hello support, i want to share my internet connection in LAN. i have windows 7 in my system, and in my LAN PC having both XP-SP2 & Win7. I have a Teracom ADSL router (4Port) & D-link 8 Port Switch. i want to share my connection like this : Router --->My Computer (Host)----> Then other...
er_manish Networking Support 7 03-17-2012 09:42 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 01:03 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts