My boss today asked me to begin doing a "therapeutic restart" today of our gateway device based on some vague reports of issues from outsourced developers attempting to connect to it via the SSL VPN half a world away.
I told him that would bring the entire network down, and could potentially cause problems with the static vpn tunnel that we have with our colo, but he insisted that it could help.
Can anyone offer any reasons why this is a Bad Thing, or reasons why I'm wrong and it's not so bad after all?
It will not bring your network down.
Being static and since there is no mention of a site to site vpn but just that of vpn clients it should come up just fine.
If a therapueutic restart helps it means you need to replace the equipment since it clearly has a memory leak/loss.
Otherwise its completely a waste of time. Not only will you cut off any connected users [if doing a scheduled reboot] and corrupt the work they were in, but you will waste a bunch of time trying to contact the developers to get them off the vpn.
Then if it doesn't come up again you need tech support to fix it and that's going to cost you.
Additionally there has been no troubleshooting to determine WHY the remote folks can't connect. A simple tracert from their location will point out the break is between the two end points not your endpoint.
Since the same device also serves as the network gateway, it will also bring down our internet connection, which is what I meant by bringing it down.
We did a tracert also, and I found that there is some slowdown happening as soon as we hop the pacific and hit russia. He didn't acknowledge that and instead said that sometimes restarting his home linksys router works to fix issues... needless to say, my boss is a little...
remind him you can't apply home fixes to enterprise equipment. They do not work the same.
rebooting the router isn't going to make any change to the route. Problem isn't the router obviously but boss's are boss's. They don't have to think clearly. They just need to sign the checks
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!