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[SOLVED] adaptor problem driver is not installed

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Old 07-06-2008, 05:07 PM   #1
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I have a Dell Inspiron 6000, it was working fine the other day, then I started it up and started getting this errror message, Adaptor problem driver is not installed. I am not a computer guy at all so I dont know where to start. Any help would be great.

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Old 07-06-2008, 05:18 PM   #2
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Hi cmptr ignorant,

Welcome to TSF. I hope I can solve your problem.

Could you please post the full text of the error message (if there is more)?

Regards.

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Old 07-06-2008, 05:38 PM   #3
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Intel (R) PROset / Wireless software was unable to detect a supported wireless adaptor. Please install a supported adaptor.
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Old 07-06-2008, 05:47 PM   #4
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Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
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Old 07-06-2008, 06:02 PM   #5
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1. 1394 adaptor
broadcom 440x 10/100 intergrated controller
2. No
3. I dont see any ? or !, where would they be if there was?
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Old 07-06-2008, 06:28 PM   #6
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It shows the Intel PROset in the programs area, how come it does not show it in the device manager.
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Old 07-06-2008, 06:32 PM   #7
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Go to Start > Accessories > System Tools > System Information.

Open the components sublist then scroll to network and click Adapter.

Then please cut and paste that data here.
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Old 07-06-2008, 06:38 PM   #8
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The system summary? All of that info?
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Old 07-06-2008, 06:49 PM   #9
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No. The second option below System Summary, Components. Then Network > Adapters. Copy the information from the Adapters folder.
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Old 07-06-2008, 06:50 PM   #10
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Name [00000001] Broadcom 440x 10/100 Integrated Controller
Adapter Type Ethernet 802.3
Product Type Broadcom 440x 10/100 Integrated Controller
Installed Yes
PNP Device ID PCI\VEN_14E4&DEV_170C&SUBSYS_01881028&REV_02\4&2FA23535&0&00F0
Last Reset 7/6/2008 5:49 PM
Index 1
Service Name bcm4sbxp
IP Address 208.107.155.195
IP Subnet 255.255.254.0
Default IP Gateway 208.107.154.1
DHCP Enabled Yes
DHCP Server 10.100.0.2
DHCP Lease Expires 7/11/2008 5:50 PM
DHCP Lease Obtained 7/6/2008 5:50 PM
MAC Address 00:14:22:E2:E2:AB
Memory Address 0xDFDFE000-0xDFDFFFFF
IRQ Channel IRQ 18
Driver c:\windows\system32\drivers\bcm4sbxp.sys (4.25.0.0 built by: WinDDK, 43.88 KB (44,928 bytes), 11/27/2005 7:03 PM)

Name [00000010] Intel(R) PRO/Wireless 2200BG Network Connection
Adapter Type Not Available
Product Type Intel(R) PRO/Wireless 2200BG Network Connection
Installed Yes
PNP Device ID Not Available
Last Reset 7/6/2008 5:49 PM
Index 10
Service Name w29n51
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

Name [00000011] 1394 Net Adapter
Adapter Type Ethernet 802.3
Product Type 1394 Net Adapter
Installed Yes
PNP Device ID V1394\NIC1394\C1EED01364FC000
Last Reset 7/6/2008 5:49 PM
Index 11
Service Name NIC1394
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 82:D7:61:98:29:AC
Driver c:\windows\system32\drivers\nic1394.sys (5.1.2600.5512 (xpsp.080413-0852), 60.38 KB (61,824 bytes), 8/3/2004 10:58 PM)

Name [00000012] Packet Scheduler Miniport
Adapter Type Not Available
Product Type Packet Scheduler Miniport
Installed Yes
PNP Device ID ROOT\MS_PSCHEDMP\0002
Last Reset 7/6/2008 5:49 PM
Index 12
Service Name
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413-0852), 67.50 KB (69,120 bytes), 8/16/2005 4:18 AM)

Name [00000002] RAS Async Adapter
Adapter Type Not Available
Product Type RAS Async Adapter
Installed Yes
PNP Device ID Not Available
Last Reset 7/6/2008 5:49 PM
Index 2
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

Name [00000003] Packet Scheduler Miniport
Adapter Type Ethernet 802.3
Product Type Packet Scheduler Miniport
Installed Yes
PNP Device ID ROOT\MS_PSCHEDMP\0000
Last Reset 7/6/2008 5:49 PM
Index 3
Service Name
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 00:14:22:E2:E2:AB
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413-0852), 67.50 KB (69,120 bytes), 8/16/2005 4:18 AM)

Name [00000004] WAN Miniport (L2TP)
Adapter Type Not Available
Product Type WAN Miniport (L2TP)
Installed Yes
PNP Device ID ROOT\MS_L2TPMINIPORT\0000
Last Reset 7/6/2008 5:49 PM
Index 4
Service Name Rasl2tp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rasl2tp.sys (5.1.2600.5512 (xpsp.080413-0852), 50.13 KB (51,328 bytes), 8/16/2005 4:18 AM)

Name [00000005] WAN Miniport (PPTP)
Adapter Type Wide Area Network (WAN)
Product Type WAN Miniport (PPTP)
Installed Yes
PNP Device ID ROOT\MS_PPTPMINIPORT\0000
Last Reset 7/6/2008 5:49 PM
Index 5
Service Name PptpMiniport
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 50:50:54:50:30:30
Driver c:\windows\system32\drivers\raspptp.sys (5.1.2600.5512 (xpsp.080413-0852), 47.25 KB (48,384 bytes), 8/16/2005 4:18 AM)

Name [00000006] WAN Miniport (PPPOE)
Adapter Type Wide Area Network (WAN)
Product Type WAN Miniport (PPPOE)
Installed Yes
PNP Device ID ROOT\MS_PPPOEMINIPORT\0000
Last Reset 7/6/2008 5:49 PM
Index 6
Service Name RasPppoe
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 33:50:6F:45:30:30
Driver c:\windows\system32\drivers\raspppoe.sys (5.1.2600.5512 (xpsp.080413-0852), 40.50 KB (41,472 bytes), 8/16/2005 4:18 AM)

Name [00000007] Direct Parallel
Adapter Type Not Available
Product Type Direct Parallel
Installed Yes
PNP Device ID ROOT\MS_PTIMINIPORT\0000
Last Reset 7/6/2008 5:49 PM
Index 7
Service Name Raspti
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspti.sys (5.1.2600.0 (xpclient.010817-1148), 16.13 KB (16,512 bytes), 8/16/2005 4:18 AM)

Name [00000008] WAN Miniport (IP)
Adapter Type Not Available
Product Type WAN Miniport (IP)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIP\0000
Last Reset 7/6/2008 5:49 PM
Index 8
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.5512 (xpsp.080413-0852), 89.38 KB (91,520 bytes), 8/16/2005 4:18 AM)

Name [00000009] Packet Scheduler Miniport
Adapter Type Ethernet 802.3
Product Type Packet Scheduler Miniport
Installed Yes
PNP Device ID ROOT\MS_PSCHEDMP\0001
Last Reset 7/6/2008 5:49 PM
Index 9
Service Name
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 1E:51:20:52:41:53
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413-0852), 67.50 KB (69,120 bytes), 8/16/2005 4:18 AM)
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Old 07-06-2008, 06:55 PM   #11
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Try downloading and installing this...

http://ftp.us.dell.com/network/R155386.EXE

Let me know how you get on.

Regards.
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Old 07-06-2008, 06:59 PM   #12
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Is there something I should unistall before installing this?
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Old 07-06-2008, 07:01 PM   #13
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Quote:
Originally Posted by cmptr ignorant View Post
Is there something I should unistall before installing this?
Not that I can think of. It may replace a previous version of something. Why do you ask?
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Old 07-06-2008, 07:04 PM   #14
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When I look at the dell drivers on my computer it already has R155386.exe and I did not know if it would work with already being on the computer.
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Old 07-06-2008, 07:13 PM   #15
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Okay if you already have it don't worry. Try this instead

http://downloadcenter.intel.com/T8Cl...=8061&lang=eng
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Old 07-06-2008, 07:44 PM   #16
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That last one seems to have taken care of it. When I restarted my computer everything is working like it is suppose to. Thank you so much for all of you time and walking this computer ignorant person through it. Have a great week. Once again thank you.
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Old 07-06-2008, 07:52 PM   #17
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Grin

Quote:
Originally Posted by cmptr ignorant View Post
That last one seems to have taken care of it. When I restarted my computer everything is working like it is suppose to. Thank you so much for all of you time and walking this computer ignorant person through it. Have a great week. Once again thank you.
That's fantastic! Glad I could help.

If you have any further problems don't hesitate to PM me.

Have a great week yourself!

Regards,

Techie.UK

Note: You can name this thread as solved by clicking Thread Tools (at the top-right of your first post)
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Old 09-11-2008, 02:12 PM   #18
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Grin

Hi saambiswal and Welcome to TSF!

I will attempt to solve your networking issues.

Please check your wireless adapter is enabled.

You can do this by holding the windows button and 'r', entering ncpa.cpl, right-clicking the network adapter and select enable.

Also make sure you have the most up-to-date driver installed for the adapter which should be on Dell's support website.

Regards,

Techie.UK
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Old 03-03-2009, 07:29 AM   #19
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boss i too encountered the same proble please do suggest me.....

here are the required things:

Name [00000012] Broadcom 440x 10/100 Integrated Controller
Adapter Type Ethernet 802.3
Product Type Broadcom 440x 10/100 Integrated Controller
Installed Yes
PNP Device ID PCI\VEN_14E4&DEV_170C&SUBSYS_01D81028&REV_02\4&2FE911E8&0&00F0
Last Reset 3/3/2009 8:04 PM
Index 12
Service Name bcm4sbxp
IP Address 10.176.117.230
IP Subnet 255.255.255.0
Default IP Gateway 10.176.117.1
DHCP Enabled Yes
DHCP Server 10.176.117.1
DHCP Lease Expires 3/3/2009 9:06 PM
DHCP Lease Obtained 3/3/2009 8:06 PM
MAC Address 00:14:22:A8:ED:34
Memory Address 0xDF9FE000-0xDF9FFFFF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\bcm4sbxp.sys (4.37.0.0 built by: WinDDK, 44.25 KB (45,312 bytes), 2/22/2009 7:43 PM)

Name [00000001] 1394 Net Adapter
Adapter Type Not Available
Product Type 1394 Net Adapter
Installed Yes
PNP Device ID V1394\NIC1394\3D378541474FC000
Last Reset 3/3/2009 8:04 PM
Index 1
Service Name NIC1394
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\nic1394.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 60.38 KB (61,824 bytes), 8/4/2004 4:28 AM)

Name [00000009] Dell Wireless 1390 WLAN Mini-Card
Adapter Type Not Available
Product Type Dell Wireless 1390 WLAN Mini-Card
Installed Yes
PNP Device ID PCI\VEN_14E4&DEV_4311&SUBSYS_00071028&REV_01\4&360A6DE&0&00E1
Last Reset 3/3/2009 8:04 PM
Index 9
Service Name BCM43XX
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\bcmwl5.sys (4.10.40.0, 414.38 KB (424,320 bytes), 6/3/2006 5:55 PM)

Name [00000010] Packet Scheduler Miniport
Adapter Type Not Available
Product Type Packet Scheduler Miniport
Installed Yes
PNP Device ID ROOT\MS_PSCHEDMP\0001
Last Reset 3/3/2009 8:04 PM
Index 10
Service Name
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 67.50 KB (69,120 bytes), 1/30/2005 12:49 PM)

Name [00000011] WAN Miniport (IPX)
Adapter Type Not Available
Product Type WAN Miniport (IPX)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIPX\0000
Last Reset 3/3/2009 8:04 PM
Index 11
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 89.63 KB (91,776 bytes), 1/30/2005 12:49 PM)

Name [00000013] Packet Scheduler Miniport
Adapter Type Ethernet 802.3
Product Type Packet Scheduler Miniport
Installed Yes
PNP Device ID ROOT\MS_PSCHEDMP\0002
Last Reset 3/3/2009 8:04 PM
Index 13
Service Name
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 00:14:22:A8:ED:34
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 67.50 KB (69,120 bytes), 1/30/2005 12:49 PM)

Name [00000002] RAS Async Adapter
Adapter Type Not Available
Product Type RAS Async Adapter
Installed Yes
PNP Device ID Not Available
Last Reset 3/3/2009 8:04 PM
Index 2
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

Name [00000003] WAN Miniport (L2TP)
Adapter Type Not Available
Product Type WAN Miniport (L2TP)
Installed Yes
PNP Device ID ROOT\MS_L2TPMINIPORT\0000
Last Reset 3/3/2009 8:04 PM
Index 3
Service Name Rasl2tp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rasl2tp.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 50.13 KB (51,328 bytes), 1/30/2005 12:49 PM)

Name [00000004] WAN Miniport (PPTP)
Adapter Type Wide Area Network (WAN)
Product Type WAN Miniport (PPTP)
Installed Yes
PNP Device ID ROOT\MS_PPTPMINIPORT\0000
Last Reset 3/3/2009 8:04 PM
Index 4
Service Name PptpMiniport
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 50:50:54:50:30:30
Driver c:\windows\system32\drivers\raspptp.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 47.25 KB (48,384 bytes), 1/30/2005 12:49 PM)

Name [00000005] WAN Miniport (PPPOE)
Adapter Type Wide Area Network (WAN)
Product Type WAN Miniport (PPPOE)
Installed Yes
PNP Device ID ROOT\MS_PPPOEMINIPORT\0000
Last Reset 3/3/2009 8:04 PM
Index 5
Service Name RasPppoe
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 33:50:6F:45:30:30
Driver c:\windows\system32\drivers\raspppoe.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 40.50 KB (41,472 bytes), 1/30/2005 12:49 PM)

Name [00000006] Direct Parallel
Adapter Type Not Available
Product Type Direct Parallel
Installed Yes
PNP Device ID ROOT\MS_PTIMINIPORT\0000
Last Reset 3/3/2009 8:04 PM
Index 6
Service Name Raspti
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspti.sys (5.1.2600.0 (xpclient.010817-1148), 16.13 KB (16,512 bytes), 1/30/2005 12:49 PM)

Name [00000007] WAN Miniport (IP)
Adapter Type Not Available
Product Type WAN Miniport (IP)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIP\0000
Last Reset 3/3/2009 8:04 PM
Index 7
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 89.63 KB (91,776 bytes), 1/30/2005 12:49 PM)

Name [00000008] Packet Scheduler Miniport
Adapter Type Ethernet 802.3
Product Type Packet Scheduler Miniport
Installed Yes
PNP Device ID ROOT\MS_PSCHEDMP\0000
Last Reset 3/3/2009 8:04 PM
Index 8
Service Name
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 54:0C:20:52:41:53
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 67.50 KB (69,120 bytes), 1/30/2005 12:49 PM)
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Old 03-04-2009, 04:45 PM   #20
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