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Probably the toughest IP Problem ever

3K views 7 replies 4 participants last post by  infimprob 
#1 ·
I have a Compaq Presario V2000 with Windows XP SP2. I am having trouble connecting to the hub at my home. There are two laptops connected to this hub and only one of them connects.
The laptop that connects is a Gateway with an Intel Centrino Duo that is running on Windows Vista. This is the laptop that the person from RoadRunner set up the internet with at first.
However, the Compaq won't connect. I've tried:
Turning any service that has to do with networking, ethernet, and internet connectivity back on.
I've tried pinging 192.169.1.1 4 packets were sent and four were lost.
I've tried pinging the other computer with the same result.
The TCP/IP protocol has everything set to obtain automatically and all of the fields are blank except for IP Address which says DHCP Enabled.
However, whenever I try to repair the network connection I am told that DHCP is not enabled.
I used to simply have a problem with obtaining an IP Address but the DHCP error is the latest.
The network connection will not disable either.
In network connections the icon for the Local Area Connection has the yellow triangle with the exclamation pt signifying that I have limited or no connectivity and I am using a RealTek RTL8139/810x Family Fast Ethernet NIC.
This may be inconsequential but when I tried to install the drivers for TCP/IP Protocol (in LAC Properties) I received this error message:
Windows was unable to find any drivers for this device.
If you have a disk that contains the updated drivers, or you wish to search in another location click OK.
Any suggestions would be appreciated and at this point I'm willing to try anything and retry everything.
Thanks
 
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#3 ·
Try this repair first.

TCP/IP stack repair options for use with Windows with SP2.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

If that doesn't do it, check this:


Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?



Let's see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 
#4 ·
I tried to do the first suggestion and I got this error:

WARNING: Could not obtain host information from machine: [ABACUS] Some commands may not be available
The RPC server is unavailable (This is an error I've gotten for a couple of things lately)
The following command was not found: int ipreset reset.log
I tried your next suggestion and got the same error but underneath the error a line of text confirmed that the WINSOCK entries had been reset. I restarted and tried to repair the connection and now the error states, almost immediately, that the IP Address can't be renewed.

Here's the ipconfig /all results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : abacus
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-36-2C-CD-A9
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.120.172
Subnet Mask . . . . . . . . . . . : 255.255.0.0
IP Address. . . . . . . . . . . . : fe80::216:36ff:fe2c:cda9%4
Default Gateway . . . . . . . . . : 169.254.120.172
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-90-4B-F2-C9-F5

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : A9-FE-78-AC
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:169.254.120.172%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Disabled
Thanks for all your help
 
#5 ·
Sorry I forgot to mention that I opened the device manager and there were no extraneous marks of any kind.
Here are my network devices:
1934 Net Adapter #2 (this I know is for my firewire port)
Broadcom 802.1 lb/g WLAN
RealTek RTL8139/810x Family Fast Ethernet NIC
 
#6 ·
Check your Services are Started on all PCs:
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).
 
#8 ·
I've achieved internet connectivity through a different means but I think the whole problem is in the hub. I have RoadRunner and I think their service does not let you connect two computers directly to the modem unless you have it that way from the initial installation.
Solution: Buy a router
 
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