you seem to have an IP OK
-IPv4 address:192.168.2.12 (preferred)
on the Ethernet connection
-Description:NVIDIA nFORCE 10/100 Mbps Ethernet
So it maybe a firewall issue and may need to be removed, but they have to be removed with removal tools - I can provide details - once we know what has ever been on the PC
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
try a tcp/ip reset - see below
Also can you run a Ping test - all i need to know is if you get a reply frm each ping - see below
------------------------------------------------------------------------
TCP/IP stack repair options for use with Vista, Windows 7, Windows 8 and Windows 10
For Windows Vista through to Windows 10
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen )
For Windows 8 & 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt (Admin) from the list.
In the command prompt window that opens, type the following commands:
Note: Type only the text in bold and red for the following commands.
- Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
- Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
- Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
ReStart (reboot) the machine.
If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )
Please note and post back - if you receive the following message :-
Access is Denied
This error will occur with windows 8 and windows 10 , so ignore.
please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft
Fix it , which will do the above for you
------------------------------------------------------------------------
------------------------------------------------------------------------
PING & tracert tests
We would like to see the results from the following
Ping Tests - post back the results in a reply here.
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
For Windows 8 or Windows 10
For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
echo > 0 & PING 192.168.2.1 >> 0 & PING 46.228.47.115 >> 0 & PING google.com >> 0 & tracert google.com >> 0 & echo [/php] >> 0 & notepad 0
It will export the results into notepad and then automatically open the notepad and display on your screen.
Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose
Edit -
Select all
all the text will now be highlighted
Next
From the notepad menu - choose
Edit -
Copy
Now go back to the forum - goto the reply and then right click in the reply box and
paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------