KickingIt - Welcome to TSF!
What's the O/S of the laptop?
Any Security or Firewall Software - Zone Alarm, McAfee, Norton or similar? Please disable it for now.
Remove all wireless profiles stored in his computer and re-connect to your wireless network, make sure that you have the correct encryption needed if your wireless is secured. Here's a complete guide
Are you using a 3rd party connection manager software to wireless connect? If you do, you have to disable the Wireless Zero Configuration (WZC) from Control Panel's Services. If not, the WLAN Auto Config needs to be Started.
Control Panel\System and Security\Administrative Tools, locate WLAN Auto Config and Disable.
The rest of these Network Services must be on Started mode:
COM+ Event System (for WZC issues)
Network Location Awareness
Remote Procedure Call (RPC)
TCP/IP Netbios helper
Wireless Zero Configuration ( XP wireless configurations only)
WLAN AutoConfig ( Vista wireless configurations only)
If above suggestions didn't work, you may try manually adding the SSID(your wireless network name) in your computer if it's not Broadcasting. Here's How
Please post an update.