Hi,
I really need help. yesterday I upgraded my router to a new one (Asus AC3100). Tested it and all worked great. Then being over efficient at 3am, I figured might as well configure the new access point my previous router (Asus N66) and by following instructions on youTube, I connected it directly to the computer (HP Envy desktop) and started configuring. Something went wrong so I had to factory reset the router and start again. I noticed in between the dreaded exclamation mark on the Ether symbol and the internet just stopped working. When I tried to connect directly, it didn't work either. After diagnosing, it said one of two problems:
1) Ethernet cable is unplugged
2) Ethernet doesn't have a valid IP configuration
Now I know it's not the Ethernet cable issue because I've used them on multiple computers and all else work fine, whether I plug the same cable to Envy or another laptop, it works on the other laptop. Just this Envy ethernet has stopped working.
Once I reconfig the accesspoint, I could see the internet started working on Envy when connected via AP (which inturn I connected to my main router). I then disconnected the AP and took it to it's location, Envy being connected directly to the main router. Since then no internet and same error regarding cable being unplugged and doesn't have a valid ip configuration.
I've tried everything, powering down for the whole day and all but it's just not working. I've downloaded latest drivers, uninstalled and reinstalled. Also tried ip config release and renew but doesn't work. Wifi works totally fine, but Ethernet doesn't.
Would really love some help to resolve this matter. Here's the ipconfig file. Please let me know what other information you need.
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Envy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 26-0A-64-DF-53-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom BCM4352HMB 802.11ac 2x2 Wi-Fi Adapter
Physical Address. . . . . . . . . : 24-0A-64-DF-53-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 08-9E-01-E2-C9-69
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6476:3855:9636:e34f%19(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.227.79(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 470326785
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-CF-1E-09-08-9E-01-E2-C9-69
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Bluetooth Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth PAN HelpText
Physical Address. . . . . . . . . : 24-0A-64-DE-F2-0D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{EB15DF4E-58DB-4284-A0E4-59EB23AF8E42}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\WINDOWS\system32>
I really need help. yesterday I upgraded my router to a new one (Asus AC3100). Tested it and all worked great. Then being over efficient at 3am, I figured might as well configure the new access point my previous router (Asus N66) and by following instructions on youTube, I connected it directly to the computer (HP Envy desktop) and started configuring. Something went wrong so I had to factory reset the router and start again. I noticed in between the dreaded exclamation mark on the Ether symbol and the internet just stopped working. When I tried to connect directly, it didn't work either. After diagnosing, it said one of two problems:
1) Ethernet cable is unplugged
2) Ethernet doesn't have a valid IP configuration
Now I know it's not the Ethernet cable issue because I've used them on multiple computers and all else work fine, whether I plug the same cable to Envy or another laptop, it works on the other laptop. Just this Envy ethernet has stopped working.
Once I reconfig the accesspoint, I could see the internet started working on Envy when connected via AP (which inturn I connected to my main router). I then disconnected the AP and took it to it's location, Envy being connected directly to the main router. Since then no internet and same error regarding cable being unplugged and doesn't have a valid ip configuration.
I've tried everything, powering down for the whole day and all but it's just not working. I've downloaded latest drivers, uninstalled and reinstalled. Also tried ip config release and renew but doesn't work. Wifi works totally fine, but Ethernet doesn't.
Would really love some help to resolve this matter. Here's the ipconfig file. Please let me know what other information you need.
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Envy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 26-0A-64-DF-53-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom BCM4352HMB 802.11ac 2x2 Wi-Fi Adapter
Physical Address. . . . . . . . . : 24-0A-64-DF-53-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 08-9E-01-E2-C9-69
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6476:3855:9636:e34f%19(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.227.79(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 470326785
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-CF-1E-09-08-9E-01-E2-C9-69
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Bluetooth Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth PAN HelpText
Physical Address. . . . . . . . . : 24-0A-64-DE-F2-0D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{EB15DF4E-58DB-4284-A0E4-59EB23AF8E42}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\WINDOWS\system32>