Factory reset Acer Aspire 2920

[greens85]

Hi all,

Having some trouble with a reset of an Acer Aspire 2920.. usually to reset an Acer I would use the empowering technology built in but it seems that a virus or something has taken that out!

When I try and launch it I get:

"the item 'eRAgent.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly."

Is there a way to force a factory reset from a hidden partition...

Maybe F10 or something similar on a bootup?

many thanks,

greens85

[speedturtle]

used ALT+F10 to get into the recovery mode

[greens85]

Originally Posted by speedturtle

used ALT+F10 to get into the recovery mode

I can get into using that but there is no option for a factory reset but just a load of other options that dont really help.

I will update this with the options when I get back into the recovery part.

[greens85]

I've re-downloaded the 'eRecovery' part for the computer which seems to have worked but when I go to:

'Restore system to factory default' i get the message:

'Please enter the Empowering Technology password'

Any ideas what this will be? I havent set anything!

[2xg]

We can't assist you on this:

'Please enter the Empowering Technology password'

Forum Rules I'd suggest for you to contact Acer.