By far the simplest solution is to use System Restore to roll back Windows to a point in time when the computer was functioning correctly. It allows you to undo system changes without affecting your personal files, such as e-mail, documents, or photos.
There is not enough info for us to offer a suggestion, what type of computer is this laptop or desktop ? does it have a make and model number ? what version of windows ? what does the user see at boot ? does it happen if they try safe mode tapping F8 as they boot and selecting safe mode.
You have only answered 1 question, please give the other info requested what does the user see on screen, is it a black screen or bsod. We need more to go on, it could be a hardware issue or a driver issue the more you can tell us the more chance we can help you troubleshoot it.
Ok, it's Windows xp , it's desktop machine (what difference does it make if it's laptop or desktop), it'd not black screen, not BSOD . Just hanging blueish screen just before alt+crt+del screen but it's not going to alt+cry+del
Power it down, wait a few seconds, power it back up and start tapping [F8]. When you see the Menu, select Safe Mode with Command Prompt. At the prompt, type:
rstrui.exe
and press Enter to start System Restore. In System Restore, select a Restore point back before the problem occurred and follow the on-screen instructions.
In that case, the next thing to try is to boot from a Windows XP Setup CD, get into the Recovery Console and type the following five commands, pressing [Enter] after each:
You should be sure to test hard drive and RAM as the problem in loading the OS may have been ultimately related to faulty hardware. You may try Seatools and Memtest (listed in my signature) if you like.
Identifying faulty hardware can always prevent headaches further down the road.
Status
Not open for further replies.
You have insufficient privileges to reply here.
Related Threads
?
?
?
?
?
Tech Support Forum
4.7M posts
957.9K members
Since 2002
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!