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Can't connect to internet- Local Access Only

This is a discussion on Can't connect to internet- Local Access Only within the Networking Support forums, part of the Tech Support Forum category. I have had this Toshiba A505-S6960 Satellite laptop since September '09 and have never had any internet connectivity issues until


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Old 03-14-2010, 02:13 PM   #1
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OS: Vista Home Premium



I have had this Toshiba A505-S6960 Satellite laptop since September '09 and have never had any internet connectivity issues until last week. It came with Vista Home Premium 64-bit and I've used in my apartment and at my parent's house, and it has always automatically detected both networks and connected immediately.

Last week, I started getting "Local access only" when I connected at both my apartment and at my parent's house. I've clicked "Diagnose and Repair" and it says "Cannot communicate with Primary DNS Server(192.168.0.1)."

I have tried many fixes, including disabling IPv6, adjusting the DHCPBcast Flag in the registry editor, etc. Nothing is working. I took it into Best Buy where I bought it and have an active warranty, and the Geek Squad connected to the Best Buy wireless network right in front of me and told it looks like its working and there's nothing they can really do.

Please help. Here is my ipconfig info:

C:\Users\Jeff>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JEFFH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : buffalo.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : buffalo.rr.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-1E-65-75-20-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, March 14, 2010 4:32:48 PM
Lease Expires . . . . . . . . . . : Sunday, March 21, 2010 4:32:48 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.buffalo.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{F438E491-54FC-49BC-B94C-01F288683
755}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes



And for good measure, here is the ipconfig info of my dad's computer, which is currently running XP and connecting to the internet with no issues:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jeff>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Tom
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : buffalo.rr.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-F0-ED-FF

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : buffalo.rr.com
Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-16-CE-0C-4A-07
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, March 14, 2010 2:30:29 PM
Lease Expires . . . . . . . . . . : Sunday, March 21, 2010 2:30:29 PM

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Old 03-14-2010, 02:23 PM   #2
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First off, turn of ICS.

Disable ICS for XP & Vista Tutorial

Next, please do this stack reset.


TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.



Finally, with it connected to the network as above, please do this.


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.


IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

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Old 03-14-2010, 03:05 PM   #3
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Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jeff>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JEFFH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : buffalo.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : buffalo.rr.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-1E-65-75-20-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, March 14, 2010 5:51:22 PM
Lease Expires . . . . . . . . . . : Sunday, March 21, 2010 5:51:21 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.buffalo.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{F438E491-54FC-49BC-B94C-01F288683
755}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Jeff>PING 192.168.0.101

Pinging 192.168.0.101 with 32 bytes of data:
Reply from 192.168.0.101: bytes=32 time<1ms TTL=128
Reply from 192.168.0.101: bytes=32 time<1ms TTL=128
Reply from 192.168.0.101: bytes=32 time<1ms TTL=128
Reply from 192.168.0.101: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.0.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Jeff>PING 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Jeff>PING 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Jeff>PING 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Jeff>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.
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Old 03-15-2010, 10:33 AM   #4
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This screams out firewall configuration to me. You have successfully gotten a DHCP address from the router, yet you can't ping the router.
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Old 03-15-2010, 01:15 PM   #5
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Have you done this yet? Try removing all wireless profiles stored in your computer and re-connect to your home wireless network, make sure that you have the correct encryption needed if your wireless is secured.
Here's a guide=> Click on Start select Control Panel. Select the Network and Internet option and then click the Network and Sharing Center. In the tasks on the left click Manage Wireless Networks. Click your network name in the list, then right-click and select Remove Network. This will clear out the profile. Then go back to the Network and Sharing Center and click Connect to a network and reconnect to your network.
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Old 03-15-2010, 03:31 PM   #6
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Well, he is connected to the wireless, so I don't think that's the issue. Who know, it can't hurt to refresh them...

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