Our family recently switched out our outdated D-Link router for an Xfinity Gateway router, since our provider is Comcast. However, ever since the switch my laptop has had very limited access, or none at all. I use an Intel Centrino-n 2230 Wireless Adapter, which is the same as my brother's, but he can connect fine.
The only difference between the two laptops is I run a Windows 7 64-bit operating system, while he uses Windows 8. When I look at the Wireless Network Connection Status, it shows the signal from the Xfinity router is excellent, with speeds ranging from 50 to 100 mbs, and sometimes all the way down to 1.
My computer has all the latest updates, and the same goes for the adapter, which both me and my brother have the latest version of. Nothing malicious, be it virus or malware, has been noticed by Norton either.
Here is what my ipconfig/all command has shown:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Dawn>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Bella
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mn.comcast.net.
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Physical Address. . . . . . . . . : 60-6C-66-7C-2E-3C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:2:5000:6ce:ec34:107f:ae1c:1f6c(Prefe
rred)
Temporary IPv6 Address. . . . . . : 2601:2:5000:6ce:fd23:5948:6644:b838(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::ec34:107f:ae1c:1f6c%15(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 23, 2014 11:54:08 PM
Lease Expires . . . . . . . . . . : Tuesday, September 30, 2014 11:54:07 PM
Default Gateway . . . . . . . . . : fe80::faed:a5ff:fe63:95c1%15
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 375417958
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-5E-C7-81-A0-B3-CC-51-E6-D8
DNS Servers . . . . . . . . . . . : 2001:558:feed::2
2001:558:feed::1
75.75.76.76
75.75.75.75
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A0-B3-CC-51-E6-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 60-6C-66-7C-2E-40
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{62B8639C-0E7A-4463-B4AE-67B8F65A69F4}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{4F3A871A-F21E-47FA-BDAC-9049D404C6B2}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:cc1:11ae:b38e:5abf(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::cc1:11ae:b38e:5abf%18(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Reusable ISATAP Interface {0EDD1514-0131-482F-9212-B4C13BD67352}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Dawn>
Continuing with the rest of the prerequisites. Like I mentioned before, our Internet Service Provider is Comcast. Also, we use Cable as our Broadband Connection. We use the Xfinity Gateway Router, and I use the Intel Centrino-n 2230 Wireless Adapter, which is up to date. For Anti-virus and Firewall Protection, I use Norton.
I will stop here for now so everybody can look over the details and get back to me, let me know what I should change or look into next, then I will update the thread on the progress I've made.
Thanks!
The only difference between the two laptops is I run a Windows 7 64-bit operating system, while he uses Windows 8. When I look at the Wireless Network Connection Status, it shows the signal from the Xfinity router is excellent, with speeds ranging from 50 to 100 mbs, and sometimes all the way down to 1.
My computer has all the latest updates, and the same goes for the adapter, which both me and my brother have the latest version of. Nothing malicious, be it virus or malware, has been noticed by Norton either.
Here is what my ipconfig/all command has shown:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Dawn>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Bella
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mn.comcast.net.
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Physical Address. . . . . . . . . : 60-6C-66-7C-2E-3C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:2:5000:6ce:ec34:107f:ae1c:1f6c(Prefe
rred)
Temporary IPv6 Address. . . . . . : 2601:2:5000:6ce:fd23:5948:6644:b838(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::ec34:107f:ae1c:1f6c%15(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 23, 2014 11:54:08 PM
Lease Expires . . . . . . . . . . : Tuesday, September 30, 2014 11:54:07 PM
Default Gateway . . . . . . . . . : fe80::faed:a5ff:fe63:95c1%15
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 375417958
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-5E-C7-81-A0-B3-CC-51-E6-D8
DNS Servers . . . . . . . . . . . : 2001:558:feed::2
2001:558:feed::1
75.75.76.76
75.75.75.75
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A0-B3-CC-51-E6-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 60-6C-66-7C-2E-40
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{62B8639C-0E7A-4463-B4AE-67B8F65A69F4}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{4F3A871A-F21E-47FA-BDAC-9049D404C6B2}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:cc1:11ae:b38e:5abf(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::cc1:11ae:b38e:5abf%18(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Reusable ISATAP Interface {0EDD1514-0131-482F-9212-B4C13BD67352}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Dawn>
Continuing with the rest of the prerequisites. Like I mentioned before, our Internet Service Provider is Comcast. Also, we use Cable as our Broadband Connection. We use the Xfinity Gateway Router, and I use the Intel Centrino-n 2230 Wireless Adapter, which is up to date. For Anti-virus and Firewall Protection, I use Norton.
I will stop here for now so everybody can look over the details and get back to me, let me know what I should change or look into next, then I will update the thread on the progress I've made.
Thanks!