*- Unknown Device (No idea and don't really care just yet. Really just want to get online the I can worry about the rest.)
this maybe part of the reason, depends on the device
can you provide a screen shot of device manager - and then for any devices with a ? or ! please do the "Identify hardware" section - see how below
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Device Manager
Please Post back the results in device manager as requested below
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
how to access device manager for different windows versions
How do I get into Windows Device Manager?
Hold the
Windows key and press
Pause key, should open to allow device manager to be seen, see the menu on the left hand side
on a laptop you may need to use Hold the
Windows key and press
FN key + the
pause key
If the above does not work then
For Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager
For Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the
WINDOW key and the
X key together.
If on a touch screen - have a read here
How To Open Device Manager in Windows 8 & 8.1 [Easy]
Once you are in device manager then navigate to:
network adapters, click on the + > post back the devices that are listed under network adapters
are there any yellow ! ? or a X
post a screen shot of the device manager - network adapters
To post a screen shot of the active window.
For Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
For windows Vista or Windows 7
For Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
How to use the Windows Snipping Tool
To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
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How to identify hardware in Device Manager
right click on the device with a yellow! or ?
from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select
hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here
You should see a code
similar to this
PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34
please reply with the full code for your device(s)
The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:
PCI\VEN_
8086&DEV_
008A&SUBSYS_53058086&REV_34
Vendor ID =
8086
Device ID =
008A
Post back those two numbers make sure we know which is vendor ID and which is device ID
These codes can be looked up at this site
PCI Vendor and Device Lists
As an example the link for that database tells us that;
Vendor ID code
8086 is for this vendor -
Intel Corporation
Device ID code
008A is for this device -
Intel Centrino Wireless-N1030
Unknown Device Identifier enables you to identify the yellow question mark labeled Unknown Devices in Device Manager.
Unknown Device Identifier - Freeware Download
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