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Would be extremely grateful if someone could help me fix my hanging PC

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Old 04-20-2017, 05:32 PM   #1
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OS: Windows 7 Home Premium 64 SP 1



It hangs randomly, 1-3 times per day. Usually while in a(low graphically demanding) game, but sometimes I can just be out of game and it will still occur. What specifically happens: Suddenly I will see a black screen, and then sound will gradually die over 1-3 seconds, and then I will get a computer that is still on, but completely unresponsive to mouse/keyboard input. I used to think the game had something to do with it, but I'm not so sure now. A certain games client is always running when this crash occurs(League of Legends), but I'm not always in the official game, sometimes just the client. Other than that, I don't know what could cause this issue. It first started when I was between video cards, several weeks ago. I had used both an older card and my onboard video while waiting for my card's replacement. This is when the first hang occurred. Since installing the new card, the hangs have not stopped. I have already tried doing things like clean uninstall/reinstall of display drivers, rolling back to older drivers, testing my RAM, monitoring temperatures, looking at windows reliability history(Only shows my computer not being shut down properly and nothing that could be causing the hang).

My specs:

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i5 4460 @ 3.20GHz
RAM
8.00GB Single-Channel DDR3 @ 799MHz (11-11-11-28)
Motherboard
MSI H81M-E34 (MS-7817) (SOCKET 0) 36 C
Graphics
ASUS VH236H (1920x1080@60Hz)
4096MB ATI AMD Radeon R9 380 Series (ASUStek Computer Inc) 52 C
Storage
232GB Crucial CT250BX100SSD1 ATA Device (SSD) 24 C
931GB Western Digital WDC WD10EZEX-08WN4A0 ATA Device (SATA) 27 C
Optical Drives
TSSTcorp CDDVDW SH-224DB ATA Device
PSU
EVGA 80+ Bronze 500w
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Old 04-20-2017, 05:44 PM   #2
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can you explain more what happens? post screen shots? any error messages?

check for game updates? video card updates, windows 7 updates and directx updates.

check device manager for any issues, if your are using the video card disable the onboard graphics from the bios change to pci express. then save reboot the system the other thing to check is the memory.

MemTest for Windows Download Page

download memtest to see if your memory has any issues.
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Old 04-20-2017, 05:51 PM   #3
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OS: Windows 7 Home Premium 64 SP 1



Quote:
Originally Posted by steve32mids View Post
can you explain more what happens? post screen shots? any error messages?

check for game updates? video card updates, windows 7 updates and directx updates.

check device manager for any issues, if your are using the video card disable the onboard graphics from the bios change to pci express. then save reboot the system the other thing to check is the memory.

MemTest for Windows Download Page

download memtest to see if your memory has any issues.
I described the issue in detail in my post, please read it. There is nothing to screenshot, I said the PC hangs( Black screen, no mouse/keyboard input, PC is on and needs to be manually restarted. Image turns black--> Any sound(video, music, game) slowly dies in 1-3 seconds after black screen).

No error, I said there is no record of what happened, that is why I use the term "Hang" rather than crash.

I already mentioned that I have tried doing various updates, drivers, I have already checked my RAM, no memory issues.

I have already gone into my Bios and selected PCI-E as the default display device, when I installed the card. As far as Device manager, there has been one Issue always present for around a year and a half now: Teredo Tunneling Adapter gives the following Error in the description: This device cannot start. (Code 10)

I do not believe this is related to the issue of crashes, since I've had that status for over a year and a half. No other issues.
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Old 04-21-2017, 05:20 PM   #4
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OS: Windows 7 Home Premium 64 SP 1



I forgot to add the perfmon and sysnative zips. If someone could PLEASE show me mercy and help... I'm hanging 3-4x per day as of the last 3 days. I'm at my wits end. Mercy...
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (1.54 MB, 2 views)
File Type: zip Perfmon.zip (140.3 KB, 1 views)
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Old Today, 02:57 PM   #5
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I looked through the .dmp file for the forced crash you did on Apr 7th, nothing really stands out, though seeing 8 gig of ram installed and 16 gig of virtual memory makes me wonder if you have a hard drive hanging up with all the reads/writes.
Set you virtual memory to the same as the installed or no more then 1.5x the installed size, for now its probably best to let Windows control the size.

It's been a while since I used Win7 but in step 7 here you'll see a box that says "Automatically manage paging file size for all drives" put a check in in the box hit apply and then OK to exit out of all the dialog boxes.

What do you have installed for antivirus / antimalware programs?

For testing I would remove all and use Microsoft MSE free > https://support.microsoft.com/en-us/...tials-download

Lastly since you have so many hard drive read / writes with the virtual memory setting test the hard drive using WD's data lifeguard for dos > Software and Firmware Downloads | WD Support to see if it may be what is actually hanging.
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