Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

THREAD STUCK IN DEVICE DRIVER

This is a discussion on THREAD STUCK IN DEVICE DRIVER within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I recently installed a Gigabyte Radeon HD7750 graphics card and the latest driver - at12mtag 9.0.100.1000 (catalyst 13.4) for win


Reply
 
Thread Tools Search this Thread
Old 06-14-2013, 10:55 AM   #1
Registered Member
 
Join Date: Jul 2004
Posts: 30
OS: WinXP



I recently installed a Gigabyte Radeon HD7750 graphics card and the latest driver - at12mtag 9.0.100.1000 (catalyst 13.4) for win XP.
Since then, I have had frequent crashes, normally without the BSOD.

The program WhoCrashed analysis points to a problem with the file ati2cqag.dll each time. (The actual analysis is at the foot of this post).

I have downloaded (but not run as yet) the recommended driver from the Gigabyte website, i.e. vga_driver_amd_xp_8.982.exe

This appears to be older than the one currently installed, so I'm wondering if there is a known problem with the driver I'm using?

Also, there are a number of ati2cqag.dll files in my C:\windows directory: -
the system32 file is 648kb.
two in system32\reinstallbackups\..., one 648kb and one 868kb.
one in system32\DRVSTORE\ ..... which is 341kb.
- and 4 more in cab files, all 224kb !!
I wonder if there is a conflict?

Help appreciated!

Here is the WhoCrashed analysis: -

computer name: MSI
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: AuthenticAMD AMD Athlon(tm) 64 X2 Dual Core Processor 3600+ AMD586, level: 15
2 logical processors, active mask: 3
RAM: 3489116160 total
VM: 2147352576, free: 2052198400

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\minidump

Crash dumps are enabled on your computer.

On Fri 14/06/2013 12:03:45 GMT your computer crashed
crash dump file: C:\WINDOWS\minidump\Mini061413-02.dmp
This was probably caused by the following module: ati2cqag.dll (ati2cqag+0x1A930)
Bugcheck code: 0xEA (0xFFFFFFFF88F078C0, 0xFFFFFFFF88DE6CF8, 0xFFFFFFFF88CD31D0, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\system32\ati2cqag.dll
product: ATI Radeon Family
company: ATI Technologies Inc.
description: Central Memory Manager / Queue Server Module
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ati2cqag.dll (Central Memory Manager / Queue Server Module, ATI Technologies Inc.).
Google query: ATI Technologies Inc. THREAD_STUCK_IN_DEVICE_DRIVER

__________________
Raaid is offline   Reply With Quote
Old 06-14-2013, 11:38 AM   #2
Team Manager, Gaming
Team Manager, Microsoft Support
Team Manager, Hardware Team
Microsoft MVP
 
Wrench97's Avatar

Microsoft Most Valuable Professional
 
Join Date: May 2008
Location: S.E. Pennsylvania
Posts: 49,374
OS: Win7



It may very well be a defective video card rather then a driver issue, do you have another PC to test the card in?
Since the card install was recent a call to Gigabyte support may also reveal if they are having any issues with the cards.

Sometimes it can also be a problem with the catalyst control center (CCC), CCC runs on .net so make sure you have .net up to date.> Download Microsoft .NET Framework 3.5 Service pack 1 (Full Package) from Official Microsoft Download Center

Sometimes installing the video driver only without the CCC package will also solve the issue> ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

Wrench97 is online now   Reply With Quote
Old 06-14-2013, 01:42 PM   #3
Registered Member
 
Join Date: Jul 2004
Posts: 30
OS: WinXP



Many thanks for your advice.

Quote:
Originally Posted by Wrench97 View Post
It may very well be a defective video card rather then a driver issue, do you have another PC to test the card in?
Since the card install was recent a call to Gigabyte support may also reveal if they are having any issues with the cards.
Trying the card in another PC may be my last resort.

Quote:
Originally Posted by Wrench97 View Post
Sometimes it can also be a problem with the catalyst control center (CCC), CCC runs on .net so make sure you have .net up to date.> Download Microsoft .NET Framework 3.5 Service pack 1 (Full Package) from Official Microsoft Download Center
I had the .NET Framework 3.5 package installed, but I downloaded it again and ran the 'Repair' option. I then downloaded and installed the three elements of KB959209, since I don't recall installing them previously.
Having done that, I'll wait and see if that solves the problem with the .dll file driver and report back.

Do you have any comment on why there should be so many ati2cqag.dll files in my windows directory and why the different sizes?
__________________
Raaid is offline   Reply With Quote
Old 06-14-2013, 02:35 PM   #4
Team Manager, Gaming
Team Manager, Microsoft Support
Team Manager, Hardware Team
Microsoft MVP
 
Wrench97's Avatar

Microsoft Most Valuable Professional
 
Join Date: May 2008
Location: S.E. Pennsylvania
Posts: 49,374
OS: Win7



Different sizes would be different files, they may very well be from different driver versions that were left behind and should not have been.
Try looking at the dates and rename all but the newest to ati2cqag.dll.old
Just adding the .old to the end will keep the file intact in case you do need it but stop windows from using it until the .old is removed.
Wrench97 is online now   Reply With Quote
Old 06-15-2013, 03:06 AM   #5
Registered Member
 
Join Date: Jul 2004
Posts: 30
OS: WinXP



Quote:
Originally Posted by Wrench97 View Post
Different sizes would be different files, they may very well be from different driver versions that were left behind and should not have been.
Try looking at the dates and rename all but the newest to ati2cqag.dll.old
Just adding the .old to the end will keep the file intact in case you do need it but stop windows from using it until the .old is removed.
I'll do that - thanks again.
__________________
Raaid is offline   Reply With Quote
Old 06-18-2013, 11:40 AM   #6
Registered Member
 
Join Date: Jul 2004
Posts: 30
OS: WinXP



I've been busy trying to find a solution.
First, after reading Error message in Windows XP: "Stop error code 0x000000EA (THREAD_STUCK_IN_DEVICE_DRIVER)", I turned off the hardware acceleration, but the problem persisted.
Next, I searched for an ATI Catalyst Uninstall program for XP, but found none, so I manually uninstalled all Catalyst files on my system as detailed in tweakguides ( TweakGuides.com - ATI Catalyst Tweak Guide).
Laborious, but this seems to have worked!

Hitherto, my video cards have been GeForce, so I was unfamiliar with AMD Catalyst software, particularly when my card manufacturer, Gigabyte, did not specify the download as such. Hence I was unaware that one could simply install the driver only rather than the whole cumbersome package, by selecting 'Custom' install ( as you pointed out).
For someone like me, who doesn't play games and simply wants reasonable graphics, wrapping the driver up in a large package is an unnecessary inconvenience.

Thanks for the advice, I'm hoping that's the end of 'thread stuck' etc !
__________________
Raaid is offline   Reply With Quote
Old 06-18-2013, 01:01 PM   #7
Team Manager, Gaming
Team Manager, Microsoft Support
Team Manager, Hardware Team
Microsoft MVP
 
Wrench97's Avatar

Microsoft Most Valuable Professional
 
Join Date: May 2008
Location: S.E. Pennsylvania
Posts: 49,374
OS: Win7



ATI's driver package seems to be lacking the polish Nvidia has having CCC run on .net seems to be problematic.

Let us know how it goes.

Wrench97 is online now   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Possible graphics card error / overclocking - PC Freezes in game / powers off / blues
Hey, well basically when I first upgraded my PC, I got this blue screen errors including something about memory (3 months ago) I ignored them idiotically. I didn't regularly get these errors I got about 5 in a month, then they stopped. 3 months later (now) my computer has been freezing in game &...
Port 22 Video Card Support 7 04-08-2013 09:47 AM
0X000000F4
Hello- Randomly my HP Pavilion running XP crashes with: 0X000000F4 0X000000003 0X8ACC9298 .... Any Clues- I ran all hardware tests with no issues. Thanks, Jeff
jfuchs10 BSOD, App Crashes And Hangs 9 08-15-2012 08:52 AM
[SOLVED] GTX 680 blackscreen
Hi I've just built this comp and keep getting this every few minutes. Is it a faulty card or MB as I've tried a newer version of drivers. This card worked fine on my other MB and has only just started doing it since the new build. Comp is: W7 ultimate MB = Asrock X79 Extreme 9 CPU = I7...
reallyxxxxloud Video Card Support 7 07-29-2012 06:20 AM
Request for assistance cleaning up/out virus & bad image errors
Hi there. With the hope someone may be able to navigate me through a fix to restore this laptop to its pre "Windows XP Recovery" virus state, and the further hope I've not frustrated the solution process going too far ahead solo, here goes... My laptop is a newer Dell running Windows XP (I...
dagtagit Resolved HJT Threads 74 06-14-2011 06:40 PM
FATAL DIRECTX ERROR CODE:3.....plz help
hiii....My system configurations are as follows... Acer 5742g laptop Windows 7 64bit core i3 processor 2.5 ghz 3gb ddr3 ram 500gb hdd Nvidia geforce GT 540M (latest driver 270.61 installed) Directx 11
microtek Windows XP Support 2 04-20-2011 10:52 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 04:49 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts