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The BITS service failed to start. Error 0x80070002.

14K views 48 replies 5 participants last post by  ChrisR21 
#1 ·
Hello,
I have a pretty frustrating problem with my Windows 8.1 laptop. The BITS service won't start. There are 3 different errors shown in Event Viewer:
1. The Background Intelligent Transfer Service service terminated with the following service-specific error:
The system cannot find the file specified.
2. The BITS service failed to start. Error 0x80070002.
3. The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.
So far I have tried:
-chkdsk
-sfc/scannow
-Windows Update Troubleshooter
-wsreset.exe
-Refreshing the image using DISM
-making sure the registry key parameters were correct
How can I fix this issue?
Thank you very much
 
#2 ·
After looking more into the issue, I noticed a few other problems.
1. I can't register qmgr.dll: the module qmgr.dll" was loaded but the entry-point DllRegisterServer was not found
2. Windows Automatic Update Service is not showing up in services.msc. I read in a forum that I should type this command into command prompt to reinstall it: %windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\au.inf
But command prompt just tells me that the installation failed.
 
#3 ·
Hi, go to start , search and type:-cmd right click on the returned cmd.exe and select "run as administrator" at the prompt copy paste the below cmd (in red) at the prompt:-

echo > 0 & sc qc RpcSs >> 0 & sc queryex RpcSs >> 0 & sc qc EventSystem >> 0 & sc queryex EventSystem >> 0 & sc qc BITS >> 0 & sc queryex BITS >> 0 & sc qc wuauserv >> 0 & sc queryex wuauserv >> 0 & echo >> 0 & notepad 0
Press enter.

Next still in cmd prompt (as admin) copy paste:-

reg query "HKLM\SYSTEM\CurrentControlSet\Services\BITS" /s > 0 & notepad 0 press enter.

Please copy paste both notepad outcomes here.
 
#4 ·
Thank you for your reply. Here are what the notepad's said:
Notepad 1: ECHO is on.
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: RpcSs
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k rpcss
LOAD_ORDER_GROUP : COM Infrastructure
TAG : 0
DISPLAY_NAME : Remote Procedure Call (RPC)
DEPENDENCIES : RpcEptMapper
: DcomLaunch
SERVICE_START_NAME : NT AUTHORITY\NetworkService

SERVICE_NAME: RpcSs
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 964
FLAGS :
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: EventSystem
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : COM+ Event System
DEPENDENCIES : rpcss
SERVICE_START_NAME : NT AUTHORITY\LocalService

SERVICE_NAME: EventSystem
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1124
FLAGS :
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 2147942402 (0x80070002)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1056
FLAGS :
ECHO is on.

Notepad 2:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ @%SystemRoot%\system32\qmgr.dll,-1000
ErrorControl REG_DWORD 0x1
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Start REG_DWORD 0x2
Type REG_DWORD 0x20
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ObjectName REG_SZ LocalSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonatePrivilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivilege
DelayedAutoStart REG_DWORD 0x1
FailureActions REG_BINARY 80510100000000000000000003000000140000000100000060EA000001000000C0D401000000000000000000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
ServiceDll REG_EXPAND_SZ %SystemRoot%\System32\qmgr.dll

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
Close REG_SZ PerfMon_Close
Open REG_SZ PerfMon_Open
Collect REG_SZ PerfMon_Collect
Library REG_SZ C:\Windows\System32\bitsperf.dll
InstallType REG_DWORD 0x1
PerfIniFile REG_SZ bitsctrs.ini
First Counter REG_DWORD 0x125c
Last Counter REG_DWORD 0x126c
First Help REG_DWORD 0x125d
Last Help REG_DWORD 0x126d
Object List REG_SZ 4700
1008 REG_QWORD 0x1d0ccb9dad32728

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security
Security REG_BINARY 0100148090000000A00000001400000034000000020020000100000002C0180000000C000102000000000005200000002002000002005C000400000000021400FF010F0001010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D010200010100000000000504000000000014008D0102000101000000000005060000000102000000000005200000002002000001020000000000052000000020020000
I have also uploaded the notepad's as attachments in case it is easier to read them that way. Thank you
 

Attachments

#6 ·
Hello,
Here are what the notepad's displayed:
Notepad 1:
SERVICE_NAME: CryptSvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1392
FLAGS :


Notepad 2:
These Windows services are started:

Application Experience
Application Information
AtherosSvc
Background Tasks Infrastructure Service
Base Filtering Engine
Bluetooth Support Service
CNG Key Isolation
COM+ Event System
Credential Manager
Cryptographic Services
DCOM Server Process Launcher
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Distributed Link Tracking Client
DNS Client
Group Policy Client
Human Interface Device Service
IKE and AuthIP IPsec Keying Modules
Intel(R) Dynamic Application Loader Host Interface Service
Intel(R) HD Graphics Control Panel Service
Intel(R) Management and Security Application Local Management Service
Intel(R) Rapid Storage Technology
Intelr ME Service
IP Helper
IPsec Policy Agent
Kaspersky Anti-Virus Service 15.0.2
Local Session Manager
Malwarebytes Anti-Exploit Service
MBAMScheduler
MBAMService
Micro Star SCM
Microsoft Account Sign-in Assistant
MSI True Color Service by Portrait Displays
MSI_SuperCharger
Multimedia Class Scheduler
Network Connection Broker
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
NVIDIA Display Driver Service
NVIDIA GeForce Experience Service
NVIDIA Network Service
NVIDIA Stereoscopic 3D Driver Service
NVIDIA Streamer Service
Plug and Play
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
SSDP Discovery
Steam Client Service
Superfetch
System Event Notification Service
System Events Broker
Task Scheduler
TCP/IP NetBIOS Helper
Themes
Time Broker
UPnP Device Host
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Connection Manager
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Management Instrumentation
Windows Modules Installer
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Search
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
WLAN AutoConfig
Workstation

The command completed successfully.

Thank you
 
#7 ·
Hi, please be patient there are a number of causes for this problem, I will have to gather more info. Open a cmd as admin and type:-

systeminfo > 0 & notepad 0 (press enter) Please post the notepad outcome here. You can delete the "Hofix's" (windows updates) we don't need them, makes the list much shorter.

I notice you have kaspersky, does it have a firewall active? You also have windows firewall active.
 
#8 ·
Here you are:
Host Name: CHRIS
OS Name: Microsoft Windows 8.1
OS Version: 6.3.9600 N/A Build 9600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: chris.jr.2nd@gmail.com
Registered Organization:
Product ID: 00258-61924-38044-AAOEM
Original Install Date: 7/21/2015, 5:28:00 PM
System Boot Time: 8/1/2015, 8:31:20 PM
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GT72 2QE
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 71 Stepping 1 GenuineIntel ~1300 Mhz
BIOS Version: American Megatrends Inc. E1781IMS.30C, 5/8/2015
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 32,721 MB
Available Physical Memory: 23,343 MB
Virtual Memory: Max Size: 37,585 MB
Virtual Memory: Available: 25,193 MB
Virtual Memory: In Use: 12,392 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Network Card(s): 3 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: Killer Wireless-n/a/ac 1525 Wireless Network Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.141
[02]: fe80::6902:47d7:b40f:b3a9
[03]: Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Connection Name: Ethernet
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

I will stay with you for as long as it takes to get these problems resolved. Thank you for your patience throughout the process.
Yes, Kaspersky's firewall is active. Since Windows Defender says it has been turned off, I assume Windows Firewall is also turned off.
 
#10 ·
Hello,
I entered that command into console; however, when I rebooted, the BITS service had failed to start again. Also, every time I reboot my computer, after logging in and after the desktop shows, it is semi-unresponsive for the first minute. And then after that time period, everything I did in that minute will load. Like if I try to open task manager, Google Chrome, and Internet Explorer in the 1st minute, they will all load instantly after the 1 minute or so is up. Here are some other things Event Viewer logged:
The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
App winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy+Windows.Store did not launch within its allotted time.
The BITS service failed to start. Error 0x80070002.
The Background Intelligent Transfer Service service terminated with the following service-specific error:
The system cannot find the file specified.
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{7022A3B3-D004-4F52-AF11-E9E987FEE25F}
and APPID
{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}
to the user Chris\Chriss SID (S-1-5-21-957223134-1390758847-3760404604-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
The program WWAHost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 17f8
Start Time: 01d0ce6f07ad1455
Termination Time: 4294967295
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 5721b769-3a62-11e5-8274-2c337a40c472
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: Windows.Store
 
#14 ·
Hi, sorry, the forum appears to have had some problems I lost you. Open a cmd prompt as admin and type:-

net user Administrator /active:yes (press enter) then switch users, change to the admin account, see if BITS service will start now> This is the hidden admin account we will disable it later.

What changes did you make to the registry?
 
#15 ·
Yeah, it was really weird. I refreshed this page of the forum and it said that it was an invalid link. Then I tried logging into my account and my account was gone from the server. I tried resetting my password but it said that my email address was not on file.
I tried to start the service via services.msc but the service failed to start again.
I deleted two "@" signs from the registry when trying to fix the problem myself, but this did not fix the problem.
 
#21 ·
Hi, open a cmd prompt as admin and copy paste all below:-

sc create BITS binpath= "c:\windows\system32\svchost.exe -k netsvcs" start= delayed-auto (press enter)

Let us know what happens, if you get a success message Restart computer, check the bits service, has it started?
 
#23 ·
Hi, relax, I am sorry there is no easy solution as this problem is continuing, for you and many others, we need a lot of info and eventually we can rebuild your BITS service to defaults, please open a cmd as admin and run the following :-

reg query "HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup" > 0 & notepad 0 (press enter) please let us know the outcome.
 
#24 ·
Hello,
I'm just glad that you are here to help me. I hope we can get this issue resolved before I go off to college. The notepad was blank after entering your cmd, command prompt said: ERROR: The system was unable to find the specified registry key or value.
 
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