Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

[SOLVED] NTOSKRNL.exe BSOD?

This is a discussion on [SOLVED] NTOSKRNL.exe BSOD? within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I'll try to make this short and sweet and to the point. First off this is embarrassing because I am


Closed Thread
 
Thread Tools Search this Thread
Old 04-27-2010, 04:41 AM   #1
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



I'll try to make this short and sweet and to the point. First off this is embarrassing because I am in IT and cannot for the life of me figure out what is causing this BSOD. I do not have any minidump files because last night I got fed up and did a format on my PC hoping that it would repair or fix a possibly corrupted file?

Anyhow I own an Alienware Aurora desktop that I just recently purchased at Best Buy mid-March. I have installed two games on it Everquest 2 and The Sims 3. Both times that I play either of these games I get a BSOD, I never encounter a BSOD when I am not gaming. I downloaded WhoCrashed to see exactly what the error was, and it stated an issue with the ntoskrnl.exe and it was a double fault, which in all honesty I don't really understand. So I instantly thought hardware, I ran every diagnostic test I could think of to check all my hardware and everything has passed, also everything has the most recent drivers. While I was in my device manager I noticed under the "Other devices" section something named "Serial ATA Controller" and it had an issue. When I try to update a driver or even see what this pertains to there is no information whatsoever and no drivers for it and it currently doesn't even have a driver attached to it. So I just disabled it after my reformat last night. I have yet to try gaming on this since the reformat or the disabling of the Serial ATA Controller.

Any advice on what this could be or what is causing it? And also what is this Serial ATA Controller that is unknown and has no drivers?

Any input would be great I am totally beyond fed up.

Thanks in advance!

btw this is the STOP message I received on the BSOD

STOP 0x0000007F (UNEXPECTED_KERNEL_MODE_TRAP)

__________________
ITg1rl is offline  
Old 04-27-2010, 04:45 AM   #2
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



Duh, I guess I maybe should throw in my system specs as well?

I am running the Intel i7 processor @2.67ghz
I believe this is an Alienware mobo
BIOS A08 (most recent version)
9GB of DDR3 SDRAM
1TB Serial ATA II hard drive
NVIDIA GeForce GTX260 graphics

__________________
ITg1rl is offline  
Old 04-27-2010, 05:08 AM   #3
Team Manager, Microsoft Support
Microsoft MVP
BSOD Kernel Dump Expert
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 30,690
OS: Windows 10, 8.1, 7 + Windbg :)



Hi -

Please follow these instructions --> BSOD Posting Instructions

Regards. . .

jcgriff2

.
jcgriff2 is offline  
Old 04-27-2010, 09:18 AM   #4
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



Alright so I was playing EQ2 and my entire computer crashed, again and rebooted. except this time it never showed a BSOD it just rebooted. Here is that information that is required per the BSOD posting instructions.

It states I don't have an antivirus, which I do have one.

Information:
· OS - Windows 7
· x64 ?
· What was original installed OS on system? Windows 7 64-bit
· Is the OS an OEM version. The OS came preinstalled I also reformatted with a store copy
· Age of system (hardware) approx. one month
· Age of OS installation - have you re-installed the OS? last night.
· CPU-posted above
· Video Card-posted above
· MotherBoard-i believe its an alienware brand mobo
· Power Supply - brand & wattage- not sure
Attached Files
File Type: zip ZIP.zip (646.9 KB, 249 views)
File Type: zip perfcheck.zip (136.0 KB, 222 views)
__________________
ITg1rl is offline  
Old 04-27-2010, 01:03 PM   #5
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



Could this be caused by the XTUservice? Since i have quite a few errors in my event viewer for that. And one of the errors occured at the same time as the shutdown this afternoon.

or that Serial ATA Controller that doesnt have any drivers?
__________________
ITg1rl is offline  
Old 04-27-2010, 01:36 PM   #6
Team Manager, Microsoft Support
Microsoft MVP
BSOD Kernel Dump Expert
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 30,690
OS: Windows 10, 8.1, 7 + Windbg :)



Hi -

There were no dump files in the attached zip files.

Please check c:\windows\minidump

Copy all files out to Documents, zip them up and attach to next post.

Regards. . .

jcgriff2

.
jcgriff2 is offline  
Old 04-27-2010, 05:05 PM   #7
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



I just experienced another BSOD but this time I got a different BSOD then I have been getting I attached the minidump

edited to add: updated files that should include the BSOD.
Attached Files
File Type: zip minidump.zip (28.4 KB, 379 views)
File Type: zip perfmon.zip (138.2 KB, 108 views)
__________________
ITg1rl is offline  
Old 04-27-2010, 05:14 PM   #8
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



continued files.
Attached Files
File Type: zip Windows7_Vista_jcgriff2.zip (662.1 KB, 170 views)
__________________
ITg1rl is offline  
Old 04-27-2010, 06:08 PM   #9
Registered User
 
Join Date: Apr 2010
Posts: 654
OS: W7x86

My System


Hi.

Please update these older drivers:

Code:
k57nd60a k57nd60a.sys Sun Jun 07 03:36:34 2009
This is your Gigabit Ethernet Driver. Download the appropriate one from here:

http://www.broadcom.com/support/ethe...oaddrivers.php

And please update your Intel Mass Storage Driver or Matrix Storage Manager (iastorv.sys and iastor.sys) to latest by visiting here and letting the wizard run:

http://www.intel.com/support/detect....r+dnlds_detect
__________________
TorrentG is offline  
Old 04-27-2010, 06:20 PM   #10
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



I was able to update the Ethernet Driver.

I let the Intel Wizard run and no updates showed up? It just showed my Graphics Driver and then under Audio Driver for Intel Desktop Board it didnt show any detected products same with Wireless Networking (which I don't have a wireless card, at least not to my knowledge) and for Wired Networking it doesnt show the product name but it does show the latest driver version that you posted for me to download.
__________________
ITg1rl is offline  
Old 04-27-2010, 06:59 PM   #11
TSF Team Emeritus
Visiting Expert | Microsoft Support Team
 
DT Roberts's Avatar
 
Join Date: Jun 2009
Location: C:\Windows
Posts: 3,805
OS: Windows 7 SP1 (x64), XP Home (x32), Ubuntu 10.10, Fedora 14

My System

Send a message via MSN to DT Roberts Send a message via Skype™ to DT Roberts

Alienware Fusion seems to be giving you quite a bit of static based on the event logs:
Code:
Event[38]:
  Log Name: System
  Source: Service Control Manager
  Date: 2010-04-27T11:59:53.092
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Allison-PC
  Description: 
The Alienware Fusion Service service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
Apparently, this service isn't compatible with Windows 7: http://en.community.dell.com/owners-.../19311057.aspx

That could be the cause, especially because it's related to power management. Uninstall the service and see if that helps.

Also, what are you using for antivirus?
DT Roberts is offline  
Old 04-27-2010, 07:05 PM   #12
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



I had a slight feeling that the Alienware Command Center was giving me a problem. I'm going to go ahead and uninstall that right now.

I am using the Microsoft Security Essentials for my antivirus.
__________________
ITg1rl is offline  
Old 04-27-2010, 07:07 PM   #13
TSF Team Emeritus
Visiting Expert | Microsoft Support Team
 
DT Roberts's Avatar
 
Join Date: Jun 2009
Location: C:\Windows
Posts: 3,805
OS: Windows 7 SP1 (x64), XP Home (x32), Ubuntu 10.10, Fedora 14

My System

Send a message via MSN to DT Roberts Send a message via Skype™ to DT Roberts

Good, MSE has proven to be very reliable and runs well. Keep us posted of your findings after removing the Command Center.
DT Roberts is offline  
Old 04-27-2010, 07:08 PM   #14
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



Thank you for that bit of information. I am running my game that tends to give me the BSOD now and I will post back any findings if they occur.
__________________
ITg1rl is offline  
Old 04-27-2010, 07:16 PM   #15
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



One other question, what should I do about that Serial ATA Controller? I have it enabled now, but I don't really think it is doing anything. Am I best to disable it?
__________________
ITg1rl is offline  
Old 04-27-2010, 07:23 PM   #16
TSF Team Emeritus
Visiting Expert | Microsoft Support Team
 
DT Roberts's Avatar
 
Join Date: Jun 2009
Location: C:\Windows
Posts: 3,805
OS: Windows 7 SP1 (x64), XP Home (x32), Ubuntu 10.10, Fedora 14

My System

Send a message via MSN to DT Roberts Send a message via Skype™ to DT Roberts

Just leave it enabled and we'll take a look at it once the BSODs stop. It should be part of your chipset driver installation for your motherboard, but if not then we can try some other sources.
DT Roberts is offline  
Old 04-27-2010, 07:51 PM   #17
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



I just recovered from a crash. I was playing Everquest 2, and my computer completely rebooted itself, no BSOD. And I have my system enabled to not reboot itself after a BSOD. It just rebooted and brought itself to the Windows shut down abnormally screen. Any ideas?
__________________
ITg1rl is offline  
Old 04-27-2010, 08:06 PM   #18
TSF Team Emeritus
Visiting Expert | Microsoft Support Team
 
DT Roberts's Avatar
 
Join Date: Jun 2009
Location: C:\Windows
Posts: 3,805
OS: Windows 7 SP1 (x64), XP Home (x32), Ubuntu 10.10, Fedora 14

My System

Send a message via MSN to DT Roberts Send a message via Skype™ to DT Roberts

I agree with you, there's definitely something wrong with the XTUService:
Code:
Event[142]:
  Log Name: Application
  Source: XTUservice
  Date: 2010-04-27T07:10:20.000
  Event ID: 0
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Allison-PC
  Description: 
------------------------------------------------------------------------------

2010-04-27, 07:10:20.0309203 : Error : Unhandled exception detected while executing virtual device command response.: CDV(READ_ITEM_DEFAULT, 370, MEMORY_FREQUENCY_MONITOR) : Inputs=[ (HOST_CLOCK_FREQUENCY,133) (MEMORY_MULTIPLIER,) ] := Error calculating derived value!
Calling StackTrace:    at Intel.PerfTune.VirtualDevices.VirtualClockDevice._CalculateDerivedValue(IVirtualDeviceCommandProcessing vdcmdproc, ItemId derivedItem, IDictionary`2 inputList)
   at Intel.PerfTune.VirtualDevices.VirtualClockDevice._DerivedMonitorFinalizeResult(CommandTrackingKey CompletedItemIdAndEventId, IComparable& FinalizedReturnValue)
   at Intel.PerfTune.VirtualDevices.DefaultDerivedMonitorDeviceImplementation._FinalizeDerivedRead(IVirtualDeviceCommandMessage vdcmdmsg, ErrorTypes status, CommandTrackingKey completedItemIdAndEventId, List`1 errors)
   at Intel.PerfTune.VirtualDevices.DefaultDerivedMonitorDeviceImplementation._LoadValueToTrackingDictionary(IVirtualDeviceCommandMessage sender, EventId currentEvent, ItemId currentItemId, ErrorTypes status, Object valueReturned, List`1 ErrorInfo)
   at Intel.PerfTune.VirtualDevices.DefaultVirtualDeviceImpl._ProcessReadItemDefault(IVirtualDeviceCommandProcessing cmdMsg)
   at Intel.PerfTune.VirtualDevices.DefaultVirtualDeviceImpl._ProcessCommandRequest(IVirtualDeviceCommandProcessing cmdMsg)
   at Intel.PerfTune.VirtualDevices.VirtualDeviceCommandProcessor._VdMessageProcessor()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
Uninstall Intel's Extreme Tuning Utility and see if BSODs persist.
DT Roberts is offline  
Old 04-27-2010, 08:22 PM   #19
Registered Member
 
Join Date: Apr 2010
Posts: 24
OS: Windows 7



I actually did uninstall the extreme tuning utility device this afternoon and still no luck. I got that last BSOD after that uninstall and then this most recent crash.

edited to add: the uninstalling did not cause a BSOD, I realized after posting that that I kind of made it sound like uninstalling the XTU it caused a BSOD.
__________________
ITg1rl is offline  
Old 04-27-2010, 09:19 PM   #20
Team Manager, Microsoft Support
Microsoft MVP
BSOD Kernel Dump Expert
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 30,690
OS: Windows 10, 8.1, 7 + Windbg :)



If BSODs are 3rd party software related, Driver Verifier should help find the rogue driver(s).

Run --> DRIVER VERIFIER - Windows 7 & Vista


Regards. . .

jcgriff2

.

jcgriff2 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 03:11 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts