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[SOLVED] Computer keeps crashing

This is a discussion on [SOLVED] Computer keeps crashing within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. First i thought it was a freak accident and then it crashed 4 times in a row! I`ve scanned with


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Old 04-04-2010, 01:43 PM   #1
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First i thought it was a freak accident and then it crashed 4 times in a row! I`ve scanned with bitdefender malware-bytes and super spyware program and it came up with nothing
What do i do now guys?
I have Windows 7 x64

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Old 04-04-2010, 02:23 PM   #2
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Hi please follow the instructions here http://www.techsupportforum.com/f217...ns-452654.html and attach to your next post

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Old 04-05-2010, 10:04 AM   #3
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Okie dokie though i didn`t get the BSOD just computer froze but i get why you asked me the second report didn`t look great hehe
Here it is :D
Attached Files
File Type: zip PERFMON.zip (145.0 KB, 32 views)
File Type: zip TSF_Vista_Support.zip (1.07 MB, 18 views)
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Old 04-06-2010, 01:32 AM   #4
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As you mentioned, no BSODs as attached zip file void of memory dumps.

There is one app - Recover My Files v4 - that is constanly crashing. I suggest that you remove it.

PERFMON shows SBSD Security Center Service service crashed. Uninstall, then re-install fresh spybot. From Event Viewer log -
Code:
 
Event[528]:
  Log Name: Application
  Source: SideBySide
  Date: 2010-04-02T01:32:59.000
  Level: Error
  Description: 
Activation context generation failed for 
"c:\program files (x86)\spybot - search & destroy\DelZip179.dll".
Error in manifest or policy file "c:\program files (x86)\spybot - search & destroy\DelZip179.dll" on line 8. 
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.
 
Chrome failed during installed w/ PCA2 (compatibility error) -
Code:
 
Event[1573]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2010-03-19T02:31:14.000
Event Name: PCA2
Problem signature:
P1: ChromeSetup.exe
P2: 1.2.183.23
P3: Setup
P4: Setup
P5: Google Inc.
P6: 1
P7: 200 

PERFMON also showed the Logitech Process Monitor service related to Logitech Quickcam - LVPrcSrv.exe - crashed. Make sure drivers updated.

Logitech Support --> http://www.logitech.com/index.cfm/397/&cl=us,en

Regards. . .

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Old 04-06-2010, 05:51 AM   #5
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Thank you Jc
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Old 04-06-2010, 06:37 AM   #6
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Thanks guys for reviewing my reports.
Recover my files has been unnistalled a week ago how do i get rid of it once and for all?
I unnistalled chrome and S&D and Logitech softwares.
Not sure how to get rid of Recover My Files though
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Old 04-06-2010, 07:06 AM   #7
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Also how do i check if the problem was solved do i run the same tests?
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Old 04-06-2010, 08:23 AM   #8
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Does "Recovery my files" app show up in program uninstall/ CTRL panel?

If not, see if Revo shows it -

Revo Uninstaller --> http://www.revouninstaller.com/revo_..._download.html

Or try the Windows Installer Cleanup utility --> http://support.microsoft.com/kb/290301

You'll know if the issue is fixed or not -- if you crash again, problems still exist!

Regards. . .

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Old 04-06-2010, 10:26 AM   #9
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First off i gotta say i LOVE this forum! You guys are super fast and super efficient and yeah but the problem occurred when i tried to use specific programs which i deleted out of aggravation so basically i don`t know if the problems are fixed since i can`t try those programs and see if i crash or not.
I tried both those programs and Revo seems like an awesome program i might just get it for permanent uses, but neither program showed Recover My Files in their list or in CTRL Panel.
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Old 04-06-2010, 10:54 AM   #10
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Okie dokie i got one of the programs (Skype in this case) that crashes me and i crashed lol >_>
This is the current BSOD attachments for lack of a better term even though you guys didn`t ask i thought it might save some time or show something new>_>
Attached Files
File Type: zip PERFMON.zip (143.2 KB, 2 views)
File Type: zip TSF_Vista_Support.zip (1.11 MB, 3 views)
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Old 04-07-2010, 06:30 PM   #11
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Hi -

Run --> DRIVER VERIFIER - Windows 7 & Vista

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Old 04-08-2010, 07:41 AM   #12
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I did get BSOD and couldnt login windows i went into safe mode did the restore point and it said it failed to restore even though i got in windows normally...
I searched for a mindump folder and there was no minidump folder
To save some time i thought i`d SS my drivers list:
http://img384.imageshack.us/img384/498/69536667.jpg
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Old 04-11-2010, 06:58 AM   #13
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*sigh* bump
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Old 04-11-2010, 02:12 PM   #14
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The pic link takes me to a screenshot of the Driver Verifier instruction post. The restore point you created just prior to D/V failed to restore system?

It sounds like Driver Verifier flagged a boot driver, given BSOD upon re-start. Let's see if something can be spotted in a boot log.

Enable boot logging via msconfig -
START | msconfig | "boot" tab | check box for boot logging | re-boot

Boot log --> c:\windows\ntbtlog.txt

Also run SysInternals LoadOrd - download from Microsoft TechNet. Save to Documents. RIGHT-click on LoadOrd.exe, select "Run as Admin", copy/paste contents to Notepad, save as text file

LoadOrd.exe --> http://live.sysinternals.com/LoadOrd.exe

Zip both text files up and attach to next post.

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Old 04-12-2010, 06:23 AM   #15
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Yes it did though my windows works properly(besides the crashing of course)
Here are the logs
Attached Files
File Type: zip LoadOrd.zip (2.3 KB, 7 views)
File Type: zip ntbtlog.zip (8.2 KB, 6 views)
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Old 04-13-2010, 05:53 PM   #16
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Bump please
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Old 04-13-2010, 06:01 PM   #17
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Hi I have asked Jc to look in he will as soon as he can please note the instructions if you have been waiting more than 36 hrs, Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread in Jc's posts
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Old 04-13-2010, 06:31 PM   #18
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Code:

Boot	WdfLoadGroup	n/a*	Wdf01000	Kernel Mode Driver Frameworks service
Boot	Boot Bus Extender	7	sptd	
Boot	Boot Bus Extender	1	ACPI	Microsoft ACPI Driver
Boot	Boot Bus Extender	2	msisadrv	
Boot	Boot Bus Extender	6	vdrvroot	Microsoft Virtual Drive Enumerator Driver
Boot	Boot Bus Extender	n/a*	partmgr	@%SystemRoot%\system32\drivers\partmgr.sys,-100
Boot	Boot Bus Extender	3*	pci	PCI Bus Driver
Boot	System Bus Extender	7	Compbatt	Microsoft Composite Battery Driver
Boot	System Bus Extender	9	volmgr	Volume Manager Driver
Boot	System Bus Extender	10	volmgrx	@%SystemRoot%\system32\drivers\volmgrx.sys,-100
Boot	System Bus Extender	15	pciide	
Boot	System Bus Extender	n/a*	mountmgr	@%SystemRoot%\system32\drivers\mountmgr.sys,-100
Boot	SCSI Miniport	33	atapi	IDE Channel
Boot	SCSI miniport	n/a*	amdxata	
Boot	FSFilter Infrastructure	1	FltMgr	@%SystemRoot%\system32\drivers\fltmgr.sys,-10001
Boot	FSFilter Bottom	n/a*	FileInfo	@%SystemRoot%\system32\drivers\fileinfo.sys,-100
Boot	FSFilter Anti-Virus	2	bdfsfltr	bdfsfltr
Boot	Filter	1	CLFS	@%SystemRoot%\system32\clfs.sys,-100
Boot	Filter	3*	TfFsMon	TfFsMon
Boot	Filter	2*	TfSysMon	TfSysMon
Boot	Base	1	KSecDD	
Boot	Base	2	CNG	
Boot	Base	n/a*	pcw	Performance Counters for Windows Driver
Boot	File System	n/a*	Fs_Rec	
Boot	NDIS Wrapper	n/a*	NDIS	@%SystemRoot%\system32\drivers\ndis.sys,-200
Boot	Cryptography	2	KSecPkg	
Boot	PNP_TDI	3	Tcpip	@%SystemRoot%\system32\tcpipcfg.dll,-50003
Boot	Extended Base	n/a*	storflt	@%SystemRoot%\system32\vmstorfltres.dll,-1000
Boot	n/a*	n/a*	Disk	Disk Driver
Boot	PnP Filter*	5*	fvevol	@%SystemRoot%\system32\drivers\fvevol.sys,-100
Boot	n/a*	n/a*	hwpolicy	@%systemroot%\system32\drivers\hwpolicy.sys,-101
Boot	Network*	n/a*	Mup	@%systemroot%\system32\drivers\mup.sys,-101
Boot	PnP Filter*	2*	rdyboost	ReadyBoost
Boot	n/a*	n/a*	spldr	Security Processor Loader Driver
Boot	n/a*	n/a*	volsnap	Storage volumes
System	SCSI CDROM Class	3	cdrom	CD-ROM Driver
System	Base	1	Null	
System	Base	2	Beep	Beep
System	Video Save	1	VgaSave	
System	Video Save	n/a*	RDPCDD	@%systemroot%\system32\DRIVERS\RDPCDD.sys,-100
System	Video Save	n/a*	RDPENCDD	@%systemroot%\system32\drivers\RDPENCDD.sys,-101
System	Video Save	n/a*	RDPREFMP	@%systemroot%\system32\drivers\RdpRefMp.sys,-101
System	File system	n/a*	Msfs	
System	File system	n/a*	Npfs	
System	NDIS Wrapper	1	BdfNdisf	BitDefender Firewall NDIS 6 Filter Driver
System	PNP_TDI	4	tdx	@%SystemRoot%\system32\tcpipcfg.dll,-50004
System	PNP_TDI	n/a*	AFD	@%systemroot%\system32\drivers\afd.sys,-1000
System	PNP_TDI	n/a*	NetBT	@%SystemRoot%\system32\drivers\netbt.sys,-2
System	NDIS	16	WfpLwf	WFP Lightweight Filter
System	NDIS	18	Psched	@%SystemRoot%\System32\drivers\pacer.sys,-101
System	NetBIOSGroup	2	NetBIOS	NetBIOS Interface
System	Extended base	14	Serial	Serial port driver
System	n/a*	n/a*	bdfwfpf	bdfwfpf
System	n/a*	n/a*	blbdrive	
System	network*	9*	CSC	@%systemroot%\system32\cscsvc.dll,-202
System	Network*	n/a*	DfsC	@%systemroot%\system32\drivers\dfsc.sys,-101
System	n/a*	n/a*	discache	@%systemroot%\system32\drivers\discache.sys,-102
System	n/a*	n/a*	mssmbios	Microsoft System Management BIOS Driver
System	n/a*	n/a*	nsiproxy	@%SystemRoot%\system32\drivers\nsiproxy.sys,-2
System	Network*	4*	rdbss	@%systemroot%\system32\wkssvc.dll,-1000
System	n/a*	n/a*	SASDIFSV	SASDIFSV
System	n/a*	n/a*	SASKUTIL	SASKUTIL
System	n/a*	n/a*	TermDD	Terminal Device Driver
System	n/a*	n/a*	Wanarpv6	@%systemroot%\system32\rascfg.dll,-32012
Automatic	FSFilter Virtualization	n/a*	luafv	@%systemroot%\system32\drivers\luafv.sys,-100
Automatic	COM Infrastructure	n/a*	DcomLaunch	@oleres.dll,-5012
Automatic	COM Infrastructure	n/a*	RpcEptMapper	@%windir%\system32\RpcEpMap.dll,-1001
Automatic	COM Infrastructure	n/a*	RpcSs	@oleres.dll,-5010
Automatic	BitDefender	n/a*	LIVESRV	BitDefender Desktop Update Service
Automatic	BitDefender	n/a*	VSSERV	BitDefender Virus Shield
Automatic	Event log	n/a*	AMD External Events Utility	
Automatic	Event Log	n/a*	eventlog	@%SystemRoot%\system32\wevtsvc.dll,-200
Automatic	AudioGroup	n/a*	AudioEndpointBuilder	@%SystemRoot%\system32\audiosrv.dll,-204
Automatic	AudioGroup	n/a*	AudioSrv	@%SystemRoot%\system32\audiosrv.dll,-200
Automatic	ProfSvc_Group	n/a*	CscService	@%systemroot%\system32\cscsvc.dll,-200
Automatic	ProfSvc_Group	n/a*	gpsvc	@gpapi.dll,-112
Automatic	profsvc_group	n/a*	ProfSvc	@%systemroot%\system32\profsvc.dll,-300
Automatic	ProfSvc_Group	n/a*	SENS	@%SystemRoot%\system32\Sens.dll,-200
Automatic	ProfSvc_Group	n/a*	Themes	@%SystemRoot%\System32\themeservice.dll,-8192
Automatic	UIGroup	n/a*	UxSms	@%SystemRoot%\system32\dwm.exe,-2000
Automatic	MS_WindowsLocalValidation	n/a*	SamSs	@%SystemRoot%\system32\samsrv.dll,-1
Automatic	PlugPlay	n/a*	PlugPlay	@%SystemRoot%\system32\umpnpmgr.dll,-100
Automatic	Plugplay	n/a*	Power	@%SystemRoot%\system32\umpo.dll,-100
Automatic	PlugPlay	n/a*	wudfsvc	@%SystemRoot%\system32\wudfsvc.dll,-1000
Automatic	NDIS	14	rspndr	Link-Layer Topology Discovery Responder
Automatic	NDIS	15	lltdio	Link-Layer Topology Discovery Mapper I/O Driver
Automatic	TDI	n/a*	Dhcp	@%SystemRoot%\system32\dhcpcore.dll,-100
Automatic	TDI	n/a*	Dnscache	@%SystemRoot%\System32\dnsapi.dll,-101
Automatic	TDI	n/a*	lmhosts	@%SystemRoot%\system32\lmhsvc.dll,-101
Automatic	ShellSvcGroup	n/a*	ShellHWDetection	@%SystemRoot%\System32\shsvcs.dll,-12288
Automatic	SchedulerGroup	n/a*	Schedule	@%SystemRoot%\system32\schedsvc.dll,-100
Automatic	SpoolerGroup	n/a*	Spooler	@%systemroot%\system32\spoolsv.exe,-1
Automatic	NetworkProvider	n/a*	BFE	@%SystemRoot%\system32\bfe.dll,-1001
Automatic	NetworkProvider	n/a*	LanmanWorkstation	@%systemroot%\system32\wkssvc.dll,-100
Automatic	NetworkProvider	n/a*	MpsSvc	@%SystemRoot%\system32\FirewallAPI.dll,-23090
Automatic	n/a*	n/a*	BDVEDISK	BDVEDISK
Automatic	n/a*	n/a*	CryptSvc	@%SystemRoot%\system32\cryptsvc.dll,-1001
Automatic	n/a*	n/a*	DPS	@%systemroot%\system32\dps.dll,-500
Automatic	n/a*	n/a*	ES lite Service	ES lite Service for program management.
Automatic	n/a*	n/a*	EventSystem	@comres.dll,-2450
Automatic	n/a*	n/a*	FDResPub	@%systemroot%\system32\fdrespub.dll,-100
Automatic	n/a*	n/a*	IKEEXT	@%SystemRoot%\system32\ikeext.dll,-501
Automatic	n/a*	n/a*	iphlpsvc	@%SystemRoot%\system32\iphlpsvc.dll,-500
Automatic	n/a*	n/a*	LanmanServer	@%systemroot%\system32\srvsvc.dll,-100
Automatic	n/a*	n/a*	MMCSS	@%systemroot%\system32\mmcss.dll,-100
Automatic	n/a*	n/a*	NlaSvc	@%SystemRoot%\System32\nlasvc.dll,-1
Automatic	n/a*	n/a*	nsi	@%SystemRoot%\system32\nsisvc.dll,-200
Automatic	n/a*	n/a*	PcaSvc	@%SystemRoot%\system32\pcasvc.dll,-1
Automatic	n/a*	n/a*	PEAUTH	PEAUTH
Automatic	n/a*	n/a*	SBSDWSCService	SBSD Security Center Service
Automatic	n/a*	n/a*	secdrv	Security Driver
Automatic	n/a*	n/a*	sppsvc	@%SystemRoot%\system32\sppsvc.exe,-101
Automatic	n/a*	n/a*	SysMain	@%SystemRoot%\system32\sysmain.dll,-1000
Automatic	n/a*	n/a*	tcpipreg	TCP/IP Registry Compatibility
Automatic	PCTools*	n/a*	ThreatFire	ThreatFire
Automatic	n/a*	n/a*	TrkWks	@%SystemRoot%\system32\trkwks.dll,-1
Automatic	n/a*	n/a*	WDDMService	WD SmartWare Drive Manager Service
Automatic	n/a*	n/a*	WDSmartWareBackgroundService	WD SmartWare Background Service
Automatic	n/a*	n/a*	Winmgmt	@%Systemroot%\system32\wbem\wmisvc.dll,-205
Automatic	n/a*	n/a*	WMPNetworkSvc	@%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101
Automatic	n/a*	n/a*	wscsvc	@%SystemRoot%\System32\wscsvc.dll,-200
Automatic	n/a*	n/a*	WSearch	@%systemroot%\system32\SearchIndexer.exe,-103
Automatic	n/a*	n/a*	wuauserv	@%systemroot%\system32\wuaueng.dll,-105
`

The second boot driver to load = sptd.sys

Get rid of Daemon Tools/ Alcohol 120 and any other CD emulation software that you have.

Regards. . .

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Old 04-13-2010, 07:29 PM   #19
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I dont have either i had Daemon Tools but i uninstalled it... but obviously that did no good so how do i get rid of this driver once and for all?
And joeten thanks i know about that but i figured he`d get to it when he saw it since i`m sure he is busy helping others as well so i thought a bump would do it.
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Old 04-14-2010, 05:33 AM   #20
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Hi thank you for your patience and understanding,you could try revo uninstaller
http://www.revouninstaller.com/revo_..._download.html

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