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[SOLVED] Computer crashing and software freezing

2K views 17 replies 4 participants last post by  Amd_Man 
#1 ·
Have a problem running sony vegas (a video editing software package).

The problem simply put is that on many occasions (just to point out it does not happen on every occasion, but it does happen frequently) i run the program it either crashes with a blue screen or it freezes and i get an error report provided by sony vegas. Although not strictly the only time it happens, the time it crashes the most (well the times i've noticed it crashing today) is whenever i try to play a preview of what I have edited.

Anyone know how to solve this issue for me please? The details of the error report are below:

Problem: Unmanaged Exception (0xc0000005)
Fault Module: D:\WINDOWS\system32\USER32.dll
Fault Address: 0x7E418628
Fault Offset: 0x00008628

All help much appreciated, thanks.
 

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#2 ·
Re: Computer crashing and software freezing

One crash was caused by your Nvidia driver. Download the latest here - Graphics Driver - GeForce 285.58 Driver - GeForce

Other crashes are being caused by COMODO. Please uninstall.

BSOD BUGCHECK SUMMARY
Code:
[font=lucida console]
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Sun Feb 19 13:28:01.359 2012 (UTC - 5:00)
System Uptime: 0 days 1:45:58.984
*** WARNING: Unable to verify timestamp for nv4_mini.sys
*** ERROR: Module load completed but symbols could not be loaded for nv4_mini.sys
Probably caused by : nv4_mini.sys ( nv4_mini+54948 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  Idle
FAILURE_BUCKET_ID:  0xD1_nv4_mini+54948
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Fri Feb 17 15:33:17.640 2012 (UTC - 5:00)
System Uptime: 0 days 0:11:32.268
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : hardware ( cmdguard+b10e )
BUGCHECK_STR:  0x50
PROCESS_NAME:  msiexec.exe
FAILURE_BUCKET_ID:  IP_MISALIGNED
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Fri Feb 17 08:11:48.828 2012 (UTC - 5:00)
System Uptime: 0 days 0:42:48.458
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : cmdguard.sys ( cmdguard+29db )
BUGCHECK_STR:  0x50
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  0x50_cmdguard+29db
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Thu Feb 16 10:05:26.218 2012 (UTC - 5:00)
System Uptime: 0 days 0:25:37.833
Probably caused by : win32k.sys ( win32k!ENTRYOBJ::vSetup+77 )
BUGCHECK_STR:  0xBE
PROCESS_NAME:  vegas100.exe
FAILURE_BUCKET_ID:  0xBE_win32k!ENTRYOBJ::vSetup+77
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Mon Feb 13 10:53:39.781 2012 (UTC - 5:00)
System Uptime: 0 days 1:19:26.396
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : cmdguard.sys ( cmdguard+9d7c )
BUGCHECK_STR:  0xA
PROCESS_NAME:  Screen.exe
FAILURE_BUCKET_ID:  0xA_cmdguard+9d7c
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Sun Feb 12 14:49:45.015 2012 (UTC - 5:00)
System Uptime: 0 days 0:09:21.625
Probably caused by : ntoskrnl.exe ( nt!CmpDereferenceNameControlBlockWithLock+9 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x8E
PROCESS_NAME:  msiexec.exe
FAILURE_BUCKET_ID:  0x8E_nt!CmpDereferenceNameControlBlockWithLock+9
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Sun Feb 12 14:25:26.312 2012 (UTC - 5:00)
System Uptime: 0 days 0:09:15.938
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : cmdguard.sys ( cmdguard+29db )
BUGCHECK_STR:  0x50
PROCESS_NAME:  msiexec.exe
FAILURE_BUCKET_ID:  0x50_cmdguard+29db
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 2600.xpsp_sp3_gdr.111025-1629
Debug session time: Sat Feb 11 10:12:16.515 2012 (UTC - 5:00)
System Uptime: 0 days 0:21:33.140
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : hardware ( cmdguard+b10e )
BUGCHECK_STR:  0x50
PROCESS_NAME:  msiexec.exe
FAILURE_BUCKET_ID:  IP_MISALIGNED
BiosReleaseDate = 11/22/2004
SystemManufacturer =  
SystemProductName =  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 
#3 · (Edited)
Re: Computer crashing and software freezing

Thank you. WHat's a good alternative to Comodo, i hear zone alarm is pretty reliable, should i opt for that? also i had nvidia 285.5 installed but my card is an old one (pny 6200 512mb) and i am on sp3 xp so i know the latest drivers dont really support it properly, what is a good one to install?

thanks for your help so far.
 
#4 ·
Re: Computer crashing and software freezing

You can try Zone Alarm, but to warn you it causes problems in Win 7 and I'm not sure if it's the same with XP

As for the video driver, the one I linked you is the latest XP driver
 
#5 ·
Re: Computer crashing and software freezing

You can try Zone Alarm, but to warn you it causes problems in Win 7 and I'm not sure if it's the same with XP

As for the video driver, the one I linked you is the latest XP driver
Hi mate,

I could try giving that driver another go, but the problem is that i had that driver installed before the one i have now and i was still getting the blue screens, so i am not entirely sure if that driver will solve the issue. But if you believe it's worth giving it another try, i'll install it again and see how it goes.

Today i uninstalled comodo and installed zone alarm and i again got a blue screen, this time not when previewing the video but whilst trying to render the video. The error message advised the following:

----------------------------------------

Try changing video adapters
Check for BIOS updates
Disable BIOS memory options such as caching or shadowing

Error codes:
0x0000008E
nv4_minisys

-----------------------------------------------

Please find attached the BSOD report.

Thanks again for your help, it's very much appreciated.
 

Attachments

#7 ·
Re: Computer crashing and software freezing

Would you mind giving me a step by step on how to uninstall the video driver please? Arent you supposed to wipe every trace of the nvidia video driver first (i have nvidia control panel installed also), before installing? I have reinstalled windows two times since the beginning of the year and really do not want to have to do it again, that is the only reason why i ask.

What is a good antivirus and firewall that you would recommend?
 
#10 ·
Re: Computer crashing and software freezing

Haven't come across a blue screen yet whilst using Sony Vegas, but one thing i have noticed is that display has become slightly blurry, it most certainly is not as sharp and clean as it previously was.

Anyone know how to solve this issue?
 
#11 ·
Re: Computer crashing and software freezing

Update.

Not had any blue screens (although i still had one program crash when previewing a vid in Vegas) since updating to the latest driver. So at the moment it all seems good with the updated driver.

As for the display, i still have a problem with the sharpness since updating, still seems rather blurry and not as it once was. Anyone have any solutions for this isuue?

Thanks again for all the help.
 
#13 ·
Re: Computer crashing and software freezing

Any chance you could point me in the right direction? Normally have someone here who helps me out with this stuff but as he's not here right now i need a little more instruction as i have no idea what monitor driver i have currently installed and how to go about finding and installing a new one.

Thanks again for the help, it's very much appreciated.
 
#17 ·
Re: Computer crashing and software freezing

The driver should have been installed by the OS. You can check in device manager under Monitors to make sure. Below is a link from Hans-G's website on troubleshooting display issues.

GO BEYOND with Hanns.G - Europe
Thanks mate, that did the trick! :smile:

Haven't come across any blue screens in a while either, so i guess a you can mark this thread as solved now too.

Thanks again to all that helped, hugely appreciated.
 
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