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[SOLVED] BSOD ntoskrnl |Device Manager doesn't respond

This is a discussion on [SOLVED] BSOD ntoskrnl |Device Manager doesn't respond within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi guys. I'm having some BSOD and freezes. Actually when i go to device manger and make a search for


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Old 10-12-2013, 06:15 PM   #1
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Hi guys.

I'm having some BSOD and freezes.

Actually when i go to device manger and make a search for new devices it never stops searching, and i've to force close the window because it doesn't respond.

The first bsod dump refers to the atheros driver, i already replaced it.

But after that another 2 bsod's appeared (dump 2 and dump3).

Sorry my bad english, and i hope you can figure it out.

Best regards.
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Old 10-12-2013, 06:58 PM   #2
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Hi,

We have various different bugchecks:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

-----------------------------

IMAGE_NAME: athrx.sys

^^ Atheros network adapter driver

ATHEROS drivers for Microsoft Windows (Atheros?????)

!sysinfo machineid won't work so I cannot see what manufacturer you have. If it's Dell, try the latest Atheros driver website from their site first. If it's HP, same thing... etc etc. Follow the manufacturer. If you built your own, check motherboard site... so if it's a Gigabyte board, check their site, Asus, etc.

DRIVER_POWER_STATE_FAILURE (9f)

This bug check indicates that the driver is in an inconsistent or invalid power state.

Unfortunately, there's we cannot run an !irp on the 4th parameter of the bugcheck to see which driver caused it (blocked IRP address).

Enable Driver Verifier:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - Restore Point - Create in Windows 8

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7 & 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.
If you did not set up a restore point, do not worry, you can still disable Driver Verifier to get back into normal Windows:

- Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・ Restart and boot into normal Windows.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:
Using Driver Verifier to identify issues with Windows drivers for advanced users

Regards,

Patrick
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Old 10-13-2013, 03:52 AM   #3
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Hi.

Thanks for your help.

About the atheros driver i did the update from ATHEROS drivers for Microsoft Windows (Atheros?????).

Now i'm running driver verifier, i've restarted my laptop (it's an Asus u30Jc by the way), it's supposed that i continue using it normally? Or i just leave it untouchable?

After restart, it didn't open any window, how do i know that driver verifier is running?

What if it doesn't make an bsod?
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Old 10-13-2013, 04:33 AM   #4
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Good work.

In regards to verifier, as I said above, if you don't crash within at least ~24 hours with verifier enabled, disable it.

To check if it's enabled, you can run CMD and type verifier /query

Regards,

Patrick
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Old 10-13-2013, 04:39 AM   #5
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And i'm supposed to use the laptop normally? Or just leave it? I'm afraid working on it and loose my work..

I did it, it opens a windows with many lines rolling and then closes. That's it?
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Old 10-13-2013, 12:30 PM   #6
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Hi,

Did it create a DMP file since that crash with verifier enabled?

Regards,

Patrick
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Old 10-13-2013, 01:15 PM   #7
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Nope, but i can make it crash i will open the device manager and the laptop starts being unusable and should crash.

I will try it!
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Old 10-13-2013, 01:45 PM   #8
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Here it is, is it hepful?
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Old 10-13-2013, 03:00 PM   #9
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No dice as verifier is not enabled. If verifier is causing a freeze on startup rather than a BSOD and not generating a dump, it MAY or may not be hardware related instead. Is it not generating a dump when it's enabled? What are you doing after it freezes with verifier enabled?

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Patrick
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Old 10-13-2013, 03:06 PM   #10
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After i configured the verifier and restart the laptop starts normally with that enabled. Isnīt it suposed?

The laptop only freezes when i go to device manager and make a search for new upnp devices, the little window that appears and says 'searching' never disappears.

After that if i open a movie, for example in vlc it opens but doesn't play, some minutes after that the bsod appears, it starts dumping and it makes 100% but it doesn't restart, i've to turn it off manually.

Did i made something wrong?

Where should i check that dump that you're saying?
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Old 10-13-2013, 04:19 PM   #11
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If you're freezing when going to DevMan, we're certainly dealing with a driver issue here. When you enable Driver Verifier and restart, it's enabled and there's nothing else you need to do aside from using the system just like you would if it was disabled.

When you BSOD, if it's getting stuck at 100%, it may not be generating a crash dump. If you navigate to C:\Windows\Minidump, are there any crash dumps dated from when verifier was enabled, or are they all with it disabled / before that?

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Patrick
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Old 10-13-2013, 04:30 PM   #12
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The last two that i send on my last reply were when verifier was on.

I can provoque another one, but the bsod wont disapear until i turn the laptop off. Do you want it?

It Just appears if i do that on the device manager ?

What should i do now ? Wich is the next step ?

Thanks for your patience ;)
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Old 10-13-2013, 04:32 PM   #13
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Let's do this:

1. Navigate to C:\Windows\Minidump and delete all current DMP files

2. Enable Driver Verifier if you have not already

3. Wait for the system to BLUE SCREEN (not freeze), so if DevMan is causing freezes rather than crashes, stop going to it. Instead, just use the system regularly. Watch videos, play games, whatever you do.

4. Once you do blue screen, attach the DMP file it generates.

Regards,

Patrick
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Old 10-13-2013, 04:43 PM   #14
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Ok, i will try that.

But the only bsod that has appeared, apart from that one from devman, was from atheros driver and i already updated it and fixed it.

Actually , apart from devman i think it wont do any bsod or freeze .

I just would like to understand why it behaves like that when i go to the devman, cause it isnt normal..
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Old 10-13-2013, 06:07 PM   #15
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If you get no crashes with verifier enabled within ~24 hours, disable it. The DevMan freezing is indeed not OK, but we'll get to that once we know the BSOD's have stopped.

Regards,

Patrick
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Old 10-14-2013, 12:39 PM   #16
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I've been running memtest for 12 hours and it made 9 passes and no errors.

I've tried install 3dmark to make so tests because i don't play in the laptop just work, and see if it crashes. The 3dmark didn't start but it gave me a bsod (attached), the bsod dumps until 100% and then i've to turno it off manually cause it doesn't restart automatically.
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Old 10-14-2013, 01:48 PM   #17
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Hi,

The attached DMP file is of the DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL (d5) bugcheck.

This indicates that a driver has referenced memory which was earlier freed.

Unable to load image C:\Program Files\ESET\ESET Smart Security\em018_64.dat, Win32 error 0n2
*** WARNING: Unable to verify timestamp for em018_64.dat
*** ERROR: Module load completed but symbols could not be loaded for em018_64.dat


^^ This is in relation to ESET. For temporary troubleshooting purposes, I more than recommend removing and replacing ESET with Microsoft Security Essentials:

Removal - How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus? - ESET Knowledgebase

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick
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Old 10-14-2013, 02:07 PM   #18
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So should i unnistall it just for test it?

It was that caused the problems? Or can be something else?

So i unninstall it and continue with the tests, that's it?

PJB thanks for your help ;)
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Old 10-14-2013, 02:17 PM   #19
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As I said, please follow the removal link, and after it's removed, please install MSE by following the other link I provided.

Regards,

Patrick
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Old 10-14-2013, 02:31 PM   #20
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Yes, i am doing it. But should i continue with the tests right?
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